I have used Stamps.com for years and years. In the last year problems with the app, the website began happening. The app and the website are both very awkward and clumbsy to use. There are constant gl... Voir plus
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Once I finally reached customer service, my issue was resolved. But the navigation to customer service took days. The instructions given was absolutely wrong. Instructions were to go to settings and... Voir plus
Web searched for postage paid, pre-return addressed envelopes from "USPS", then selected the Stamps.com website. Was charged me for one month before I realized the mistake. Then, canceled subscription... Voir plus
L'entreprise a répondu
I made several phone calls to your help desk and Joyce was the only one to think of resetting me back to the old site as opposed to using the new UI which was not working for me. I had to refund 7 or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'expédition et de livraison
- aussi dans
- Fournisseur de solution e-commerce
- Service d'envoi
- Service postal
- Services aux entreprises
Écrit par l'entreprise
Stamps.com is a comprehensive mailing and shipping solution designed to make the process of mailing and shipping easier and more cost-effective. This innovative platform allows businesses and individuals to manage their mailing needs effortlessly from their computer or mobile device, without the constraints of traditional postal services. With Stamps.com, you can print postage at any time and anywhere, eliminating the need to stand in long lines at the post office and ensuring that mailing is accessible 24/7. Best suited for small to medium-sized businesses and frequent senders, Stamps.com addresses the common frustrations experienced with traditional mailing. Users gain the convenience of printing unlimited, discounted postage directly from their devices, which can lead to significant time and cost savings. Plus, with discounts of up to 90% off USPS®,UPS®, FedEx® and more carriers, Stamps.com helps frequent mailers and shippers items to reduce costs while enhancing operational efficiency. Stamps.com simplifies the mailing and shipping process with key features like integrated tracking and automatic address verification, which minimize delays and ensure packages arrive at their intended destinations.. The platform accommodates diverse shipping needs and includes high-value postage services such as Certified Mail® alongside standard options like First Class Mail®, Ground and expedited services. Mailers can also schedule carrier pickups, leverage the flexibility of mailing services like Restricted Delivery, customize envelopes and labels, and review analytics that help businesses stay on budget Stamps.com is a practical choice for businesses looking to simplify and optimize their frequent shipping and mailing. With a reliable, secure, and user-friendly platform, you can enhance productivity by managing all the steps of mailing in one place. Eliminate the need for post office trips, save on postage and get extensive support for various mailing needs with Stamps.com.
The Simple Way to Send
Écrit par l'entreprise
- Stamps.com is the easiest way to print stamps, shipping labels, or Certified Mail® any time.
- Access all mailing and shipping services from USPS®, UPS®, DHL, and more carriers in a single platform. Save time, money, and your bottom line when you spend less time sending. Stamps also calculates exact postage and get you the best rate every time.
More Flexibility for your Business
Get flexibility to print stamps, shipping labels, Certified Mail®, and schedule pickups.
Stamps.com is a one-stop mailing and shipping solution that gives small business users the freedom and flexibility they require to run their business.
Users can easily print mail stamps and shipping labels online without ever leaving their desk. Available around the clock, Stamps.com gives businesses access to all the great services from USPS®, UPS® and more carriers 24/7 and at pre-negotiated discounted rates to get the most out of their mailing budget.
Coordonnées de contact
4301 Bull Creek Rd, 78731, Austin, Etats-Unis
- 1-888-434-0055
- support@stamps.com
- www.stamps.com
30 day risk-free trial
3,7
Moyen
3 k avis
Demande des avis aux clients
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glitchy crap does not work normally
glitchy crap does not work normally. Also, the MF steal money from customers, by increasing the shipping prices AFTER the item properly measured and weighted. DO NOT USE.
10 août 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear about the trouble with the platform and the unexpected charges. We've reached out to request your account email so our team can look into whether this is related to a carrier adjustment or something else. We want to get to the bottom of this and will follow up once we've had a chance to investigate!
I love Stamps.com
I love Stamps.com
Because I can choose what type of stamp I'm going to send to certain people. I don't use many stamps now days but I still prefer to use
Stamps.com. because it's special.
Plus I don't have to go to the Post Office.
I detest going to the Post Office.
So it's a win win for me.
8 mai 2026
Réponse de Stamps.com
Thank you for the kind words! We love that Stamps.com lets you add that personal touch, and skipping the post office is always a win. Glad we could make things a little easier for you!
The stamps app is just so easy to use…
The stamps app is just so easy to use and find what I need.
13 août 2026
Réponse de Stamps.com
Thank you for sharing! We're glad the app has been easy to navigate. Always good to hear it's meeting your needs!
Réponse de Stamps.com
Thank you for the kind words! Simple and easy is exactly what we aim for.
Réponse de Stamps.com
Thank you for the honest feedback! We hear you on the pricing, and we'd love to make sure you're getting the most out of your plan. We'll have someone follow up to walk through some of the features that could add more value for the cost and see if there's a better fit for your needs.
Shipment Adjustments i.e. Theft of Funds by stamps.com
We stopped using stamps.com just a few weeks after creating the account because we were receiving charges to our credit cards that didn't match any of our payments. Although we stopped using the service, stamps.com continued to charge our credit card for hundreds of dollars at a time, stating that the charges were for shipment "adjustments". However after recreating each of these shipments that were mysteriously "adjusted", we were able to confirm that stamps.com was incorrect about the "adjustments". We even recreated the shipments in another shipping platform to confirm this. When confronted with these issues stamps.com scriptedly writes "if you would like to dispute the adjustments complete this process". Of course after completing the "process" a response is never received. This continuously happened time after time until we were forced to close the account. stamps.com never responded to a single dispute. We filed a chargeback against the most recent theft of funds by stamps.com. However even after you close your account, stamps.com will not allow you to remove your credit card information from their system. They need to keep the payment information on file unless there are any further "adjustments" that need to be made to previous shipment. How in the world can a company this big get away with theft like this? Any open class-action lawsuits against stamps.com at the moment? Please let me know, I'm in! Stay away from this one people!
11 août 2026
Avis spontané
Réponse de Stamps.com
Thank you for taking the time to share such a detailed account of your experience, and we're sorry to hear about the frustration with these adjustment disputes going unanswered. That's not the level of follow-through we expect from our team, and we want to make this right. We've reached out via Trustpilot to request your account information so we can look into these charges further. We hope to hear back from you soon!
Good luck getting timely cancelation responses
I cannot stand companies that have you subscribe to a service then make it impossible to cancel. We wrote to Stamps.com on July 16th to cancel. They replied on August 6th, the exact day of the subscription renewal, just so they could charge us one more month. Some sneaky crap going on there. They will never get my business back. I tried to respond to Stamps.com requesting additional information, but my response disappeared and I can't do anything but edit this review. They can try and contact me again. This is a legitimate purchase and screenprints are available.
5 août 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear about the experience with your cancellation request. We completely understand the frustration, and the timing you described is something we want to look into. We've reached out via Trustpilot to request your account information and are standing by to dig into this further. We hope to hear back from you soon!
The person who assisted me (Mary
The person who assisted me (Mary, I think) was excellent. Any questions she couldn't answer, she got the answer; then she assisted me through the process. She also made sure my issues were handled promptly. Mary deserves a raise. She should be the person training your business's representatives.
10 août 2026
Réponse de Stamps.com
Thank you for the wonderful review! We'll absolutely pass your kind words along to Mary as feedback like this truly means a lot to the team. We're glad she was able to get everything handled for you!
Absolutely horrific customer service
Absolutely horrific customer service. There is no email option and no reliable chat system, so you're stuck on the phone for hours with zero resolution and zero accountability in sight. Do yourself a favor and skip the headache entirely, go with Pirate Ship instead. It's free and it actually works.
10 août 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear about the difficulty reaching us and getting a resolution. That's not the experience we want for our customers. We've reached out to request your account information via Trustpilot and would love the opportunity to help get things sorted. We hope to hear back from you soon!
Very helpful
10 août 2026
Réponse de Stamps.com
Thank you for the kind words! We appreciate you sharing!
Problems with Delivery of Product
The labels I ordered could not be sent to a post office box. The labels never arrived at the street address and were sent back to the warehouse. I am waiting on a the warehouse to document that they labels were returned. Until then, there is no credit and this is over $40 worth of product. I was offered a free month of subscription for the service, however, I have no labels in which to use the service.
10 août 2026
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear about the trouble with your order. We've passed your account information along to our team, and someone will be following up to look into the issue you've raised and see what we can do to help. We appreciate your patience in the meantime!
This was a very tough work through
This was a very tough work through. Mark was extremely patient and most helpful. The issues was successfully resolved.
6 août 2026
Réponse de Stamps.com
Thank you for sharing! We're glad Mark was able to work through it with you and get everything resolved. We'll be sure to pass your kind words along to him — we appreciate you taking the time to share!
Stamps.com makes business life so much easier
Stamps.com makes it so much easier for me and my business. No long lines to stand in; easy to order supplies, etc.
Only issue I have is stopping a subscription to the flat-rate priority envelopes. Still trying to figure that out. Otherwise, love stamps.com
5 août 2026
Réponse de Stamps.com
Thank you for the kind words! We're glad Stamps.com has been making things easier for your business. We've passed your account information along, and a team member will be reaching out shortly to help get anything lingering sorted. We appreciate you sharing!
Your service is extremely easy to use
Your service is extremely easy to use. Very simple to print up stamps and use the scale for packages. Couldn't be any simpler.
29 juillet 2026
Réponse de Stamps.com
Thank you for the kind words! We're glad the experience has been smooth and straightforward. We appreciate you sharing!
Réponse de Stamps.com
Thank you for the kind words! Glad we've been able to make things easier for you. We appreciate you sharing!
The only thing good about Stamps.com is…
The only thing good about Stamps.com is you can actually talk to a person (Not that they always solve an issue).
Their software is poorly written and fraught with glitches. I have been calling them for years with issues. They fix one and create another. I need to switch to another company but I'm concerned about the time and effort to do so.
4 août 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear the experience has been so frustrating over the years. We hear you, and we want to help. We've reached out via Trustpilot to request your account information and would love the opportunity to look into the issues you've been experiencing. We hope to hear back from you soon.
This website sucks
This website sucks. Just go through USPS and save yourself the trouble.
1 août 2026
Avis spontané
Réponse de Stamps.com
Thank you for your feedback, and we're sorry to hear the experience hasn't been a good one. We've reached out via Trustpilot to request your contact information and would love to connect to learn more about what you've been running into. We hope to hear back from you soon!
Stamps.com is very easy to use with out…
Stamps.com is very easy to use with out any problems. I never have any issue with Stamps.com.
Simply the best!
20 juillet 2026
Réponse de Stamps.com
Thank you for the wonderful review! We're so glad the experience has been smooth and hassle-free. We appreciate the kind words!
Precise goods movement
All the operation is so precise and can track packages like you are with them.
27 juillet 2026
Réponse de Stamps.com
Thank you for sharing! We're glad the tracking has been keeping you in the loop every step of the way. Have a great rest of your week!
Réponse de Stamps.com
Thank you for the kind words! We're glad you're enjoying the experience. We appreciate you sharing!
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