Stanley Steemer Avis 

DO NOT USE STANLEY STEEMER- They SCAM
I put the order in for basic cleaning (absolutely no add-ons) and the guy showed up with that correct order (which the call center confirmed) and proceeded to scam their way into applying an upgrade. Their phone number goes into a call center and you have to argue your way into speaking to anyone besides the call center person who has no authority to do anything. The "manager" is basically a rude person that talks over you and declared that the order is meaningless...only what the guy can manage to sell you at the house is what matters. Even when the technician was told to stop from putting deodorizer on the floor (which he said was necessary or the carpet would smell from the cleaning!!) he continued to try to sell it, along with trying to sell cleaning more rugs even after being told no several times. What a racket....they have no integrity. The manager readily admitted he was not ok with the guy continuing to try to sell after he was told to stop but refused to do anything about it and hung up. They are horrible and the job they did on the carpet was terrible. They caused the carpet to buckle in several areas that now has to be stretched. The whole thing was a fiasco. DO NOT USE THEM.

STANLEY STEAMER Cleaned My Wallet: They took several area wool rugs in for cleaning. When returned, the rugs were still stained. The cost was $1,300. When I asked for a 50% refund, the representative who contacted me said they do not do refunds.

they gave me an estimate for $600 to clean the air duct and the dryer vent. They came in for two hours and they ended up charging me $1,669. In addition to $925 charge for two furnace, they charged me $20 per air vent for 25 vents. They never opened the vent or touched them. I do not know what was the $500 charge for. I called the office to complain three times, each time they said they will get back to me and the third time the manger will not answer my call. In addition to all this they messed up my air dryer vent, they plow the air from the outside vent and pushed all the lints deep in the vent and now there is no air going out from the dryer. They clogged my air dryer vent. Never use them again or recommend them to any one.

DO NOT USE THIS COMPANY IF YOU WANT RELIABILITY. I booked an appointment for my kids to get their carpets cleaned on their new home purchase before they moved in; the appointment was for today and the kids waited 6 hours (appt. Between Noon-6pm) at 6:20pm kids called me as no one had showed up. Called the 800# and a rep told me that someone called me at 4:32pm and cancelled as they had an emergency. We all checked our phones, no messages, no missed calls, no voicemails, just a pure no show. Thanks for messing up the whole move plan for us! The Rep could have cared less and told me it would be a week before they could get back to us again. Don’t waste your time. Sounds like someone was done for the day and ready to go home. Horrible customer service-no show-no call-no service and leaves you hanging! NEVER AGAIN! DON’T EVEN CALL!

I don’t understand the bad reviews Stanley Steemer received! Dave was the cleaners name and we also had him do our sectional and chair. What a difference! The furniture was so much brighter and carpet looks great. Dave did an exceptional job and Sarah who answered the phone when I called was very friendly. I highly recommend them.

verry disappointed with this company verry bad sevice the carpet looks the same at it was

Over the last 2-3 weeks, I have reached out to Stanley Steemer customer service 3 times to no avail. They have not responded to any attempt to resolve my issues. They engage in deceitful pricing and have not given any indication in any way that they intend to do the right thing. BUYER BEWARE.

We were quoted by 2 different people from separate phone calls ~$770 for grout cleaning and sealing for 3 rooms and to clean 3 upholstered pieces of furniture. We agreed and set up a service date. When the technicians arrived, they told my husband they would have to charge us double for 2 of the rooms because "of how they were set up". That was the only explanation offered. our total price ended up just north of $1200, a far cry from the $770 originally quoted.
I ended up writing an initial review to express our dissatisfaction with this, and I received a phone call from the local management team who told me that the problem is that the call centers do not adequately explain what constitutes a room. He said that a room is 15 X 20 or 300 sq ft, and that is the call center's fault for not relaying that. He said all he can do is apologize. When the technicians arrived at our house, they told my husband that the price was changed "because of the way you have it laid out". That is not a defensible definition. That puts the customer in the position of having to tell them to leave or telling them to clean only part of the floors to keep it in line with the quote. Neither of those should be the customers burden.

Based on the information given me as to what constitutes a room, I pulled measurements of the rooms that they charged us double for. The technicians that came to my house labeled the mudroom as 2 rooms, a foyer and a laundry room. There is no delineation in the room, and the "foyer" is a small area where you step into the house from the driveway. It measures 6' across by either 7' or 9' depending on if you estimate to the front of the door frame to enter the kitchen area or the end of the door frame to enter the kitchen area. (I took multiple measurements to make sure I covered the range of possibilities to what they may have estimated.) The remaining portion of the room is 4'2" wide at the widest part (but even narrower where the double door refrigerator, front loader washer, and front loader dryer are) and either 20' or 21' feet long, depending on where their estimation started and ended. (See photos lalbed "Mudroom measurements #1, "End of 1st Mudroom measurement", and "Mudroom measurements #2".) The square footage of the "foyer" would be either 42 sq ft or 54 sq ft, and the "laundry room" portion would be 84 sq ft or 88.2 sq ft. Even if you add the larger of those figures together to get the total square footage of the space, it only comes to 142.2 sq ft, a far cry from the 300 sq ft that constitutes a room. It certainly does not meet the definition of 2 rooms. When I measured the entire room as a whole and used 6' as the width (even though it is smaller than 4' for a large portion of the room) by 28.2 feet, it still does not meet 300 sq ft for one room, much less exceed it.

I also pulled dimensions on my kitchen and the dining area in it. (Photos also attached.) The total square footage of floor space treated falls at ~260 sq ft plus the pantry, which measures 4' x 3'8". The buffet and wine refrigerator were not moved and cover roughly 11 square feet. Once again, this does not exceed the limit of what constitutes one room, much less 2.

Based on this information, I requested a refund for one of the rooms in the "foyer/laundry room" and for the "kitchen/dining area". This would bring services rendered closer in line with the quote that I was given.
If the definition of a room is based on dimensions, which is particularly important based on an open floor space like what is in my house, then measurements should be taken to maintain objectivity and transparency. Subjectively saying something is 2 rooms without either of them exceeding the stated limits is misleading at best and outright fraud at worst.
AVOID THEM AT ALL COSTS...BECAUSE IT WILL COST YOU IF NOT.

I received a quote for 2 bedrooms for $145. When the technician came, he told me that it would be $50 more because they would have to bring the equipment up the elevator! Also, a closet in the bedroom would be an additional fee. This place is a rip off. SHAME ON THEM!

I recently hired Stanley Steemer for a cleaning service, and unfortunately, my experience was very disappointing. We are listing our home for sale and wanted a deep clean on the floors to eliminate this cleaning for myself and to make the house look the best. The cleaning itself was rushed and lacked attention to detail. Despite paying for a deep clean, I noticed several areas that were still dirty, and some stains that should have been treated were barely touched. If the machine didn’t reach the area, it was not cleaned. As I spent my Sunday cleaning floors and scrubbing corners, in which I paid good money to have cleaned, I felt the need to write a review so others that are thinking they would make life a little easier will not make the same mistake as I did. I will not be using Stanley Steemer again and would not recommend them to anyone looking for thorough and reliable cleaning.

They did not show up as scheduled. They didn't call and stay in touch with me. I waited all afternoon for them and even moved furniture around so I could get my place cleaned. Poor communication. When they said that they were on the way, I went out front to meet them. No one ever showed up!

When I declined all their upgrades they left with the carpet soaking wet. Bait and switch.

Dave and Maurice cleaned my sofa today. They were so courteous and efficient so I would definitely recommend them for your cleaning needs!

Scheduling carpet cleaning with good offers was easy and professional. Mustafa from the Rosedale MD location arrived smiling within the appointment time window. He was friendly, courteous, and very energetic. He confirmed what he was scheduled to do and made sure we were in agreement. Stains came out in areas we didn’t expect would come out but other stains we thought would come out did not. This was no fault on Mustafa. He gave it his all.
This process does require a water source or technician has to haul buckets of water from house to truck. Without going into detail about our situation, we highly recommend against hooking up to a sink faucet.
We have been repeat customers for many years and would use again.

Don’t use Stanley Steamer duct cleaning. It’s a real poor service, they don’t take the time to do a complete job, they only clean up to 12 feet of duct, which consists of sticking an air hose into the duct, moving it around for 2 to 3 minutes and moving to the next duct. The actual cleaning of my 7 ducts took them approximately 30 minutes and cost 450.00! When done they picked up their equipment and left, no clean up and they left particles all over my floors. Total waste of money and effort, when I called the manager Noah, he said they could do a recleaning, but nothing more, no adjustments.

Cory did our living room carpet, stairs and bedrooms, and did a very thorough and excellent job. He was very professional and knew what he was doing. Everything looked immaculate when he was finished. Not a spot missed. Very pleased with the results. Great service.

Very disappointed in the contract the cleaning people talked me into purchasing. I purchased a contract to have two rooms cleaned four times over the next year. I was told I could choose any two rooms in my house I wanted cleaned and it did not have to be one of the rooms in the initial cleaning. I called today to make an appointment to get two rooms cleaned, one of them being a bathroom that I did not have cleaned originally. They told me both rooms had to be from the original rooms cleaned.

I would not have purchased the contract because there is no need to have my carpets cleaned four times a year.

Be careful with Stanley Steemer. They lie to get you to make these contract sales which is where they make their money.

This was the second time that I went online TO STANLEY STEAMERS and got a quote only to have the salesman show up… And literally double the quote when they see the house.

I am so tired of this garbage!

DONE WITH STANLEY SCAMMERS!

This company deserves zero stars. They advertise a lot but don't deliver. Their carpet cleaning is barely average. I was caught off guard when paying and the system asks for a tip. A tip? Everyone has their hand out. I left something, but again, I was caught off guard. After the job was completed, I realized how incompetent the technician was and how bad the service was. Overly wet areas, area rugs were not clean, and they process credit card information manually providing no security at all for customers' card information. Look the other way next time you see a Stanley Steemer ad. Ugh!

Had tile and grout cleaned.
Service was ok but results were quit dismal.
Floor remains sticky for days vrs 30-45 minutes as stated . Tile tracks and spots after cleaning.
Foot prints for days afterwards.
Money poorly spent.