Stanley Steemer Avis 

Stanley Steemer is a bait and switch and a fraud. We ordered cleaning for a love seat ($89) and our bathroom tile ($47) on the Stanley Steemer website. The crew arrived and told us that the shower floor, which is just an extension of the bathroom floor, is an extra $75. There was no option on the Stanley Steemer website to specify specific parts of the bathroom to clean...it was presented as a flat rate. The Stanley Steemer crew said that they have heard that complaint repeatedly. Right. The bathroom floor to be cleaned is 35 square feet and the shower is 12 square feet. Why would the bathroom floor cost $47 but the shower floor, which is a third of the size, cost $75? When the crew said they were doing us a favor and could charge us $150 for the shower, the shakedown came into focus. As the company was not going to honor its commitment, we pulled the bathroom tile off the order told the crew to just do the love seat.

Then Stanley Steemer stole from us. Without our knowledge the crew snuck in a "(MISC) minimum price adjustment" of $36 without showing us the final order authorization. They fraudulently signed the order authorization in our name by claiming "Customer unavailable for signature". We were standing right there. We didn't realize that they had inflated the price of the service without our authorization until they were long gone and we looked at the email receipt.

If you use this company, make sure your price quote doesn't include any gotchas and insist on looking at the final order authorization to make sure you're not being overcharged.

The guys arrived late which was OK but the job they did on the carpet was absolutely horrible. The same spots remain on the carpet. I paid 697.00 to have my carpet cleaned and the carpet looks the same as it did before it was cleaned. What a waste of money.

On 11-10-2023 Stanley Steamer came in to clean my carpets. When they left there were two parallel black line through my carpet in my entry and bedroom. I waited for the carpet to dry to see if they would disappear. The lines are still here 3 days later. Stanley Steemer sent in their rep to look and take pictures on 11-14 and indicated that there was nothing they could do. They indicated that my walker (I am 89 yrs old) caused it. NOT!! My walker has light tires on it and I hadn't even used it after they left. I am not happy!!

I called Stanley Steemer and was given a quote to clean my carpets. When the cleaner showed up (way past the time window I was given) he looked around asked if I had pets and said the estimate only covered steaming - Not Cleaning! I didn't even ask for an estimate. I asked him to leave. This kind of bait and switch is outrageous - a waste of time and huge hustle. I'd wasted most of my day waiting for them to show up and I want to help other people learn about their hustle before wasting their time, too.

They are thieves. They quote you online, make you wait for the appointment, show up late, then re-quote you based on how your house looks and how much money they think you have. This is not the first or second time they have done this.

After they got it all straightened out then Edwin and John came out on time and got the carpet cleaned as soon as possible. I was hoping that they could remove all the rust stains but could not.

Techs arrived looked at tile I needed cleaned and told me Stanley treatments do not remove soap scum or mildew and Stanley does not do bathroom shower tile. Then they said trip charge would be charged so they asked if I would like to have the bathroom floor tile treated. Stanley treatment was worse than if I had used a wet swifter. They left tracks in the house where they had brought in their hoses and equipment. This is not the Stanley Steemer Company we had used in the past.

Save your money. We bought a new home. Before the movers arrived, we scheduled SS to come in to clean the grout. The quote I was given on the phone was $451. When they got there days later, I was told there were "more rooms" than the quote had. The house is an open floor plan. Three bedrooms, two baths and the rest is pretty much one large room. Guy said it would be more money. "Fine", I said, "do what you have to". As they were bringing in their equipment, I had to leave to go to the water company to activate our new account. I left my wife with them. An hour and a half or so later, I returned home as they were packing up. $660. I asked "Did you get the grout cleaned?" Guy responds "I think it brightened up a bit". I walked into the house. Water everywhere, puddles of it. Now, when you clean tile/grout with some kind of machine, unless you suck up ALL the dirty water, guess what? It simply deposits the dirt back into the grout as it dries. My wife told me that the guy tried to sell her some "magical" rugs that collect the sand from your shoes and hold it, just $39.95. She passed on the "deal". Now, our appointment was late in the day, near four pm. Maybe their truck mounted wet vac was full up, I don't know, but we wasted nearly $700. Never, EVER use this crap company. If they can't vacuum the dirty water off of a tile floor, they're certainly not going to vacuum it out of carpeting!

sloppy and unprofessional
moved furniture and did not m move it back
destroyed areas in newly painted house
Do not hire them
They sell you a bill of goods

This company doesn’t care about what actually happens at all they’re about making the money on the fast I paid them $1400 to paint clean my carpets they wouldn’t move a single piece of furniture in the carpets were not any more clean than they were when they came here they were here for 20 minutes Don’t waste your money. It’s a scam.

Michael and Rafeal came to clean my carpets, tile and upholstery today! Excellent job and meticulous ! They didn't miss a spot and treated my home like it was theirs! Not only hard workers but very personable to have in my home!! Micheal and Rafeal are an asset to Stanley Steemer!! Give Micheal and Rafeal a raise!!!

I made an on-line request to have my tile floors cleaned and sealed and the first representative came out and had to requote my services, which ended up more than doubling my cost. He suggested that I rebook on-line again so that I could take advantage of on-line discounts. I followed his instructions and rebooked.

Another tech came about today and it's like I had to start all over with him. An even though I selected a seal in the on-line process, they didn't have the product that was needed so they couldn't perform the work. And with the new clear coat seal, it then increased the cost to nearly $300 more.

So after having two false starts, my floors are still dirty and I have not rebooked with Stanley.

I would recommend not using the on-line tool because it seems to be a bait and switch, although I completed the second request as advised by the first technician.

I was impressed with the competence of all and felt entirely comfortable with having them in my home.

I spoke to a customer service person (Amy) regarding the cost to have a large room steam cleaned and deodorized in the SE FL area. She could not answer a basic question and was very rude and disrespectful. This company needs to have customer friendly people answering the phones who can represent the company in a positive light. I will NEVER contact this company again!

Stanley Steamer did my 12 basement stairs on Tuesday morning. Now that they have dried, the stains are back. I have pictures.
I have had SS do my stairs in the past (once) and
it was with better results.
Kevin did a great job as a saleman, but I would need a guarantee that the results will be better than I am seeing now before I would use SS again.

I was appalled and shocked that thry would have someone in a management position such as Jonathan(Mount Dora florida) he did such an atrocious job to my mom's home he did not vacuum around the beds there was a large stain on the carpet never even vacuumed it it was in a corner The other two bedrooms he left wet I had to go ascertain a wet vac and vacuum the place myself even when the other people came to re-clean the carpets they told me it was not done properly and they were shocked how much dirt was still there. I'm absolutely appalled that you would have him as a manager and I hope you never sent him to our house again. He takes advantage of the elderly.
Dr Persaud

The person that came to our home destroyed tile in the bathroom and the company sent out a claim examiner who fraudulently reported it was not Stanley Steamers fault. It was quite obviously done by their service person; the evidence was clear and not even questionable. We had to hire someone to the tune of $300 to repair the damage. Don't need to say more.

The Middle Ga area Stanley Steemer did a fantastic job on my furniture and tile! I can’t say enough great things from the lady I spoke to on the phone when booking the appt to the guys that came out to do the cleaning! I will definitely use them again in the future!

Our tech was very nice and courteous. My house doesn't smell like chemicals.
I wasn't impressed with the service. I was expecting better results than a rug doctor and stains to be removed. That's not what happened. It looks basically the same, except my house is wet.
BTW: 8-12 hours to dry is what the tech said. We'll see.

This carpet is 10 years old and has been cleaned 3 times; with disappointing results. I had pretty low expectations. I still wouldn't do it again.

$226 out the door. 2 rooms and a hallway with deodorizer. What a rip. Could have rug doctored it for less than half that.

Tech showed at the appt time and toured home to
estimate the original quote. The original quote said there would be pretreatment on soiled areas and spot treat any spots, this step was not completed. Did not want to move any furniture. as he was cleaning he went so fast that he left the carpet soaked, which took until the next day to dry ( some spots over 24 hours) and when dry still had the soiled areas showing. Tile floors were sprayed with grout cleaner and gone over very quickly leaving a large amount of water on the floor. when dry after nine hours my floor qrout was clean in some areas and still dark in most areas. no sealer was applied although he claimed to have applied it. I left a negative review on the phone message and a supervisor call and i explained how I felt and he rescheduled a redo appt and the tech showed up took some pictures and got with his supervisor and decided that there was nothing wrong with the carpet or the tile grout. He said that he could redo the job if I would pay another $700.00 for the job. After a second bad review I have not heard from any one at the local franchise. I will not use again and will not recommend them to my friend or real estate agents that I know.