Steer Automotive Group Avis 

Picked up my car yesterday and it looks great. Unfortunately, communication was an issue. I had been given an expected date for completion, but received no phone call, message nor email to confirm, so I had to ring the bodyshop. I was told that the car was finished yhe day before, but needed to be tested and there was no indication of the time of day that would be done, so best to pick up the day after the expected date. On that day still no contact, so again rang myself. No answer, so left a voicemail. No call back after 2 hours so I went to the bodyshop anyway. 4 hours after my voicemail the car was indeed ready, but the guy there was wondering how I knew it was, as he could see that I had not been contacted. My insurance company suggested using Steer, due to good customer feedback, but this, for me, was spoilt by lack of communication.

Great service and my car has never looked better

The whole process of collecting and then returning my car was dealt with very efficiently and I was kept informed of progress regularly.
The repairs were done very well and completely satisfied with my car looking new again.
There was a slight delay in the repairs because of lack of mechanics but I was kept up to date about this.

Great communications from Steer as soon as they had contact from my insurer. The work was done really well and all within a week. I have no complaints, thanks Steer

Repair was good and delivered on time

After a nasty accident my car was repaired by this company. They kept me informed within four hours of the accident throughout the duration of the repair. Delivery of the repaired vehicle was efficient. Communication was fantastic with weekly updates of how the repair was going

Bury St Edmunds branch - Fab service, great repairs, good communication & very friendly & helpful staff 😊

Friendly helpful staff and a quick repair. Very happy 😁

Very efficient and helpful.
Kept up to date with repairs to my car.
Returned to me fully valeted.

broken promise after broken promise. AVOID THIS COMPANY

My wife's car needed repair after an accident in November 2025. Her insurer arranged the repair to be carried out by Steer Slough.
Most of the work was carried out to expected standards. However, one of the parts that needed to be replaced was missed. I was told that I could keep the car while they order the part and it arrives. Once they receive the part, they would contact me to bring the car in for that part to be replaced.
But they never contacted me about the status or any other updates. It has been 5 months since the car was repaired, but that one part has still not been replaced.
I contacted them once and they said that the part is arriveing from China and it can take a couple of weeks/months.
It is only due to this experience that I am giving them only 2 stars.

I had my little Dacia spring repaired at Woodford London and they went all out and cleaned her. Excellent repair job and fixed my temporary gorilla tape job

Everything worked as it should, friendly, efficient & professional staff & car quickly repaired and it looks fine.

Efficient and professional service received from Matt Charles at Steer in Romford. He did an amazing job on my vehicle. Excellent outfit. Recommended

Good service, wonderful courtesy call they didn’t put a foot wrong

Yes I like to thank you for repairing my car you have done a fantastic job on it there is one little job got to be done when the piece comes in to the workshop that's the toe itch cover I understand that you will get it touch with me when it comes in I just like to thank you all for looking after my car.

my car had a rear end shunt February 2025 last year and was sent to steer whitland the first issue was they ordered the wrong bumper then after waiting weeks for my car back the rear window was to far the left side so i said that is not good enough so it went back in workshop to be sorted then when it came back it was still good as this time it was to far on the right so it back this happened six times they had my war for 3 weeks then it went back in April to have the work put right they had it for 4 weeks that time and when it came back it was still not right after lots of phone calls i was still not happy and so was my insurance company then it want back in at the end of may i rang them to see how my car was getting on and was told every time it was getting done then they started being ignored completely, with my calls then after speaking to one of the managers from head office they said they can fit a revering camera to say sorry for the stress then after they stripped it down to fit it i then got a phone call from Whitland saying we cant fit the camera as we do not know what we are doing so we cant fit it so i said so why did you start to fit it and was told i don't know then they had my car back in for the third time they still managed to mess it up
i told them that it needed new rear lights due to the shunt and they said no it does not but they failed to do a water test on them so when they did they was wrong and i was right they also failed to quality check my car every time they had it back the work they done was so bad it went to another garage in Hereford to be done
whitland messed it up time after time stevie wonder would have made a better job than whitland
if you want you car done by cowboys and people that know nothing about repairing cars use them

Steer Sudbury great service kept well informed as my vehicle progressed good finished job

The staff are friendly and very helpful, kept me informed at every stage of the repairs. My car was repair to a very high standard.

A speedy job done well. Very polite on the phone and Ricardo when he delivered my loan car.