Steer Automotive Group Avis 

My van was in for repair (side door and sill replaced) at steer commercial Sunderland, apart from changing the completion dates a few times and some miscommunication the work was excellent

From start to finish they were extremely helpful. Kept me well informed on the progress of my vehicle repair.

I loved the outcome great work done the spray paint is compatible to my original colour my car came back clean and smelling good it didn't take much time as it was a few scratches caused by 3rd part.Awesome service done

The repair itself was done well.

Unfortunately, the overall experience was very frustrating because of poor communication.

The delivery date kept changing, from the 22nd to the 30th, then to the 1st, then the 6th, and back to the 1st. These changes were only updated on the website, and no one contacted me directly. I even called before the 30th to confirm the car would be ready and was told it would be, but the date changed again afterwards without anyone letting me know.

This caused problems with my courtesy car, as my insurance cancelled it based on the completion date showing online. I had to be late for work, trying to sort it out. Later that day, I was told someone would call me back to confirm whether the car would be ready, but no one did. By 4pm I still hadn’t heard anything, and after several calls and a voicemail, I eventually got through and was told the car would not be ready after all.

I understand delays can happen, but the lack of updates made everything much more stressful than it needed to be. A simple phone call when the dates changed would have made a big difference.

Brilliant service from Steer from start to finish and couldn't be more happy with the way I was handled totally impressed

Great job all round. Friendly helpful staff, made the repair to my damaged car easy and quick. Thanks to all staff at Steer Auto Sittingbourne, top service and customer care.
Many thanks
Simon Jessup

Great communication, gave me a time frame for the repair and delivered on time. Would have no hesitation to recommend. Polite and friendly.

Had some damage repairs done, STEER were really prompt and made the repair booking and process seamless. They explained the time scales and clarified any queries I had. Post pickup of my car, I had a couple of glitches which STEER were so helpful to look into, didn’t have to book, they addressed my problems on the spot, and made me know I could bring attention to any concerns I may have even after completing their obliged input.

The staff were really lovely. Very helpful and courteous. We had a bit of a hiccup with the courtesy car, which was dealt with quickly. The repairs were done quickly and the vehicle returned quickly. All in all, a good experience with this company.

Excellent customer service. My car was picked up on time and a courtesy car left. I was kept well informed during the repair process and it was completed before the expected date and delivered back to me promptly. The repair looks excellent and the car valeted to a very good standard.

Liked the courtesy car and the job was done fairly neatly.
Didn't like the number of times I had to call to get booked in, could rarely reach the repairs department.
Average experience overall.

Very efficient and professional service. Our car was estimated, collected ,repaired and returned as promised. All done to a high standard.

service was very good and repairs were fast

We're very happy with the job they've done.
"Professionals at work"

Would completely avoid.

My insurance repair took nearly six months due to missed damage during the initial assessment, repeated delays, and poor workmanship.

The car was returned to me with a completely flat tyre after being driven from Essex to Medway in that condition, despite me warning them beforehand the vehicle was not fit to drive. It then had to be recovered again.

As a single parent household, the experience was incredibly disruptive. A courtesy car was only provided once the vehicle had physically gone back into the garage, meaning there were multiple periods where I was left without any transport at all.

The vehicle later had to go back a third time because the bonnet alignment was unacceptable, and when the car was finally returned the engine management light was still on.

The lack of quality control throughout was genuinely shocking.

Excellent service from Steer Automotive Group. The team was very professional and helpful throughout the process. They were prompt with their service and repaired my van door in no time. Really happy with the quality of work and the overall experience.

Car was repaired by them through insurer, great company and the work was to a high standard

Thank you so much for your kindness and professional business. Specially Mrs. Haydi. She was perfect. Kind regards

Verry happy with the repair, done a great job, thank you

Great service. Kept informed about the repair at all stages.