Steer Automotive Group Avis 

My name is Carol Finlay , I had an accident on 27/05/2026 and my insurance company Hastings Direct sent me to Steer for the repair on car YS21FDL Ford Focus .To date after multiple requests for photo's of damage I am now unable to get them to answer the phone from their Edinburgh garage where the car is supposed to go. I keep getting a call back excuse from the Midlands office . Hastings direct and Steer are a joke .Do not use either for insurance or repair I wish I never had . Carol Finlay. I almost forgot ,Steer are claiming the closure of the Straits of Hormuz is causing delays due to parts being unavailable even though there is a Ford parts garage 150 meter's away and 2 other car parts places .Again this is a nonsense .In reply to your reply below .STEER DOES NOT REPLY BY PHONE OR ANY OTHER METHOD AND LIP SERVICE IS GIVEN BY THEM .THIER REPLY IS AN AUTOMATED RESPONSE AND ON THE SITE PROVIDED IS JUST A PLATFORM THAT THEY CAN IGNORE WHILE PRETENDING TO CARE .WHY NOT CALL BACK LIKE YOU PROMISED YESTERDAY INSTEAD OF THE AUTOMATED RESPONSE ,GOT AN ANSWER FROM STEER. CAR IS I AM TOLD BEING PICKED UP TOMORROW . I GOT A CALL FROM NADIA WHO WAS IT SEEMS SO FAR VERY HELP FULL .HOPE THIS IS GOING TO BE THE END OF THE SAGA .car was picked up today and courtesy car dropped off ,so far so good .Got a call yesterday saying my repair would be done by Thursday the 11th so I am expecting the car back then as this has gone on long enough now .I will keep you all updated , that is all for now .NO SURPRISE STEER HAVE NOT CONTACTED ME TO SAY THE CAR IS READY .THIS IS NOW BECOMING A REAL PAIN .STEER ASSURED ME IT WOULD BE DONE BUT YET AGAIN NOTHING BUT LIP SERVICE .This is now a Greek tragedy not a saga at all .I still have not got my car back even though Steer claim the repair is done .Not even a call today to say when am going to get the car what a complete joke .Steer brought the car back this morning paint on inside of the car still wet ,grease dripping out the bottom of the door paint on the tyre the trim covered in paint .My partner sent it back then the manager called me he was so sorry etc and it would be sorted .The car came back again this time the trim was dull and covered in white residue and where it had been hand painted on the inside it was ruff and paint left on the trim .Again my partner refused to accept the car so now waiting for the next excuse .This is a debacle of the highest level .This is now beyond a joke .Got the car back Friday ,they dropped it and ran before we could see they had damaged the car underneath by screwing in a self tapper threw the side skirt after breaking the clips that hold it onto the car. Took Steer 2 days to get back to me after I complained and sent photos of this ,now they want to see it again ,Steer you had 3 go's at fixing our car their will not be a forth .I am now cancelling the excess you demanded before we even saw what you had done to our car . Steer clear of these people .

Recently had my Fiat 500 in to Steer New Milton for repair, from start to finish, the whole process went so smoothly, Emma in reception couldn’t have been more helpful and I am so happy with the superb repair job.
Hope wont need their services again but wouldn’t hesitate to return there if needs be.

Friendly and accommodating from the outset. A super job and very reasonable cost.

Steer was selected by RAC Insurance online when my vehicle was hit by a delivery truck in a car park. Enterprise coordinate the repair (yes I didn't know they did that sort of thing either) and they supplied the hire-car. The total cost of the repair/hire car falls on the delivery truck drivers insurer, Aviva. I don't know if this puts you on some sort of low priority list, but Steer take forever to complete repairs and Enterprise just don't seem to care. Both parties rarely answer their phones and almost never get back to you with promised updates.

Reading the other reviews here I am really concerned also as to the quality of the work. I will provide a further update later.

But for now I would say, steer well away from Steer Automotive (see what I did there).

Steer Coventry sorted my car on time & in good condition. The car was returned clean inside and out, very pleased.
Much improved from previous!
Special thanks to:
Paulo, who controlled the work.
But also to Jessica & the Validator for their efforts.

Really can.t knock the service at all ,all work was carried out very quickly and the car looked better than new when I picked it up all staff were friendly and easy to talk to I was really impressed with there service from bringing me a courtesy car to the work done , Laura and all staff was a pleasure to talk to so overall its a 10 out 10 for me !!!!!

Sadly we decided to go with Steer because of the positive reviews we looked at. Our non fault claim came back with misaligned tapered panels. Loose sensor even though they said it had been professionally calibrated. Loose ill fitting new bumper. The list can go on but we will give them a second chance and I will review this post if all is fixed correctly at second time of asking

Steer were incredibly accommodating and attentive. My car was fixed to a showroom standard and communication was brilliant. The pick up and drop off service was very helpful

Great service picked my car up from home keep me posted the drivers how picked it up and bought it back we're very pleasant the office staff we're very pleasant would recommend them

Great service. Got the car back early and everything was good. The courtesy car was very clean and easy to drive.

My Mum who is almost 80 had her car hit by an ambulance driver on the 16th April. It was a small accident with only a mark above the rear right hand tyre. The car was collected for repair on thr 5th May by the Steer Group who had it until 22nd May. The time the car was there was much longer than expected and communication was minimal. When the car was returned to her, the interior was filthy, the break lights are not working properly and the indicators are faulty, rendering it dangerous to drive. My Mum is extremely disappointed with the quality of the work, the lack of communication and poor service. Now she needs to start again to get it fixed again which is very frustrating for someone who needs a car to get to shops and Lincoln city centre. A very poor experience with The Steer Group.

Car was repaired really happy - really good communication

BUT be warned to smallest mark on their courtesy car provided and you are going to get a bill —£ hundreds

Very simple, they called to arrange a time of repair. They went out of their way to call again giving me the option to move it forward to an earlier date. The staff was very helpful upon arrival talking through the process. A week later I picked up my car and I literally cannot find a single thing to complain about. Steer have a talented team and a happy customer. Would use Steer Birmingham Express again.

Steer bishop storford - AVOID
Terrible company chosen by insurance to fix repairs. They have had the car for a month and have done nothing. (We have software updates that tell us about the car so we no they are lieing) Communication is non existent they NEVER answer the phone even the insurance and enterprise had real trouble getting hold of them. On the extremely rare opportunity you can speak to someone they lie about what they have done and have pushed the car back 4 times for completion. This is our second time dealing with the company and first time was just as bad they clearly have made no effort to improve there services.
Awful company and I will make sure that we never use this place again!

Good service from Steer commercial, great job on repairing my van and kept me updated throughout the process.

Great service, they picked up my car the next day after calling them. Car looks better than it did before.

Amazing customer service.

Thank you so much, I will definitely be recommending you

Great quick service

From start to finish a great and quick repair on my company vehicle. Only took 7 days from dropping off vehicle to collecting. Very good customer and repair service. Highly recommended.

Great service, great communication. turned up when they said they would. My only comment would be I asked for a quote for them to fix a small scratch while they had my car and I’d pay an additional amount, but nobody ever got back to me.
Other than that they did the job that they were required to do.

This body shop is local to me so I popped in to see if they could help with with a small job for my Daughter’s car. I stood in what they refer to as their ‘Reception’ for ages; no-one came to see me. Eventually an older guy that turned out to be The Manager finished his phone call and looked over at me; he didn’t bother to stand up. I explained what I was looking for and he managed to persuade someone to come and speak to me. This guy took my phone number and promised to call me later that day which of course he failed to do.