Steer Automotive Group Avis 

My car insurance company, Admiral, directed me to Steer Group for repairs after a collision. All communication between STEER and myself was timely, informative and professional. My car was picked up at the agreed time and courtesy car delivered. Communication from the office meant that I knew exactly what was happening and when. The person who delivered the car noticed an additional area of damage, photographed and reported it. I was advised that repairs would take between 3 and 10 working days. My car was repaired within 3 working days. Repairs all done perfectly. Again Communication was first class for delivering my car back to me. A call when an hour away and delivered on time. I give the Steer Group a 5 star rating as the service was first class. Communication from office and delivery staff - excellent. Repairs - perfect. A special mention to Mark who delivered my car back to me. A very, very nice man. All round excellent service and everyone involved a credit to themselves and to the company. Thank you

I cannot fault in anyway the service received from Steers. The quality of the repair is perfect and completed in a very timely manner. Communications have been excellent and the whole process very professional. Thank you

My partner Carol Finlay and I had our car Ford Focus YS21 FDL taken to Steer in Edinburgh , She has a review running but after steer telling her on Friday the repair was done and the car was going to quality control and detailing the driver showed up this morning and the paint was still wet on the inside of the door arch . The black trim inside and out was covered in paint also the back tyre ,there was grease dripping out the bottom of the door and the door handle was covered in scratches . I did not look further as the car was still on the trailer. I refused to accept this cowboy job and sent the car away .The manager has called my partner while I have been writing this review they will put it right etc, This after Telling her on Friday the job was done. They called yesterday for the excess payment ,that will be getting cancelled until the car is 100% .Steer also claim the car will be back today ,we will not hold our breath .Davie on behalf of Carol Finlay car reg YS21FDL . New Update steer brought the car back still not done right, they have hand painted the inside of the door frame at the bottom and left paint on the trim which is still not properly clean and the hand painted bit looks like it has been tared and feathered and will clearly peel after a few weeks also the trim is now grey and dull not clean and bright .Again the car has been sent back , this firm are a joke .Steer have seen fit to reply with there usual response .Well here is ours .We sent the car back for a second time since then the manager at your Edinburgh branch has went silent .This after admitting the car should never have been sent out the first time covered in paint and grease dripping out the door all over the trim and back tyre . He was so sorry but not enough to get the car in a state that was acceptable as a finished repair . I point out once again to Steer the car we were told went to quality control and for detailing on Friday yet showed up a mess . Can you explain that please . I look forward to Steer's next excuse sorry I should have said reply .My partner Carol Finlay has contacted steer Edinburgh as suggested still no reply .Finally got a call from Steer Edinburgh body shop .They denied everything no paint on the trim no grease etc. their department don't do the detailing .When put to him that their Edinburgh manager admitted everything, he was going to look at his notes LOL. Then he blurted out it was filler that had dripped onto the tyre .Filler don't drip and any way could not have been there as he had already denied everything .When put to him that the door frame was damaged by them forcing the door open using the wrong tool he ignored that .Any way I was getting no where with him so my partner Carol took over as Shaggy thought I was Carolina ,It was'nt him etc.The car is now coming back Friday we have been assured so we hope this is the end of the debacle .
Sadly not the end we where assured again we would get the car back first thing this morning but yes you know we never, now at 2.30 we have been told by there head office the car will arrive in 30 minutes .We have monitored the car via our app and at 7.30 this morning they where in it, do not know why as they claimed the job was done yesterday so why was the car not here at 8am as promised. We do not think they have done any thing to the car but if they have I will let you all know .We think they have just been messing us about because we refused their shoddy repair and disgusting attitude lies false promises etc ,DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY .I was right they did not do the work properly but left paint on the drivers door window and rubber seal and on the glass window guide cover also scratches on both window guide covers and scratches on the plastic next to the back seat also paint on inside door seals .They dropped the car and ran before I could inspect it properly .AGAIN STEER CLEAR OF THIS MOB .Just had a body repair guy look at the loose side skirt cover and the cowboys have snapped the back stud that holds the under neath up and put a black self tapper in instead so it is loose at the back sill top and bottom The top is out of it's slide clip That is why they dropped and ran, they have devalued our car with their shoddy work and should be ashamed, I bought this car 18 month ago as a present for my partner and now after all the stress and hassle she no longer want's anything to do with this car .Thank you steer for all your false promises and shoddy work also the extreme stress we have suffered .Your (contact us) is nothing more than a pass the buck service where you can fob off your customers .we will be cancelling your excess with our credit card company until you fix or pay to have the side skirt fixed .Again do not use Steer Edinburgh they are Vandal's .Steer have not got back to us so the excess has now been disputed with our credit card company also Hastings Direct have not replied either .

Excellent service from start to finish , kept up to date regular, polite staff, 2 week turnaround on big repair , bonus it came back fully valeted , can’t fault

I have a total loss of confidence in Steer Nottingham and would strongly advise anyone against allowing this garage to touch their vehicle. They demonstrated a shocking lack of care and competence throughout a repair that dragged on for months.

They had my vehicle for two separate repair attempts and still returned it to me in an unsafe condition with a severe, continuous mechanical rattle from the rear. An independent FOS assessor has since confirmed that the bumper needs to be entirely removed to investigate the fault Steer failed to fix. On top of failing to repair the original damage, Steer actually caused secondary damage to my vehicle while it was in their possession, including scuffed alloys, scratched rear lights, and leaving the interior covered in industrial grease.

Worst of all is their complete lack of integrity regarding safety checks. Using timestamped metadata from my dashboard, I proved to the Financial Ombudsman Service that Steer Nottingham actively falsified their road-test logs. Steer did not road-test my car for a single mile before handing it back to me with a major mechanical fault. The FOS investigator has formally acknowledged this evidence.

They are negligent, careless, and willing to return untested, unsafe vehicles to the road. Absolutely appalling service and I would not in any circumstance trust them with my vehicle ever again.

Avoid Steer Southampton at all costs.
This has been, without question, the worst experience I have ever had with a vehicle repairer.
My BMW 5 Series was sent to Steer Southampton through Aviva following an accident that required repairs to the front bumper and right front wing. I expected the car to be repaired professionally and returned in the same condition, if not better, than when it arrived. Instead, I got back a vehicle with multiple issues and was left to fight for answers.
The car remained with Steer for around a month. During that time, communication was virtually non-existent. I received almost no updates and repeatedly had to chase for information myself. When the vehicle was eventually returned, nobody provided me with a proper explanation of what had been repaired or supplied a detailed report of the work carried out.
Shortly after collection, the Parking Distance Control (PDC) system failed completely. Considering the front bumper had been replaced and the sensors are mounted within it, I expected the issue to be investigated seriously. Instead, I was simply told it was not part of the claim and that neither the garage nor the insurer would take responsibility.
I also found that the front air vent in the same area had been damaged while the car was in their possession. This damage was not present before the repair.
To make matters worse, the driver's door lock pin no longer operates correctly. Before the accident, it would fully drop into the locked position like the other doors. After the repair, it no longer goes all the way down, leaving me with yet another fault that did not exist beforehand.
At every stage, I felt ignored and dismissed. Instead of taking responsibility or attempting to resolve legitimate concerns, I was left with a car that has new faults, unresolved issues, and no confidence whatsoever in the quality of the workmanship.
An insurer-approved repairer should return a vehicle to its pre-accident condition. In my experience, Steer Southampton failed to do that. The poor communication, lack of transparency, apparent lack of quality control, and refusal to accept responsibility have made this an incredibly stressful and disappointing experience.
I would never use this garage again and would strongly advise anyone considering them to think very carefully before handing over their vehicle.

A great company with amazing staff and so helpful. Always kept me updated and my repair was completed in 7 days and my car looks like new. Thank you!

I've had a very poor with steer garage Ayr waited at least 8 weeks to get my car back(ok waiting on parts understandable), then pick my car up but have problems when driving phoned garage up Teigan receptionist says someone will call me back same day still waiting

Fantastic service, repaired my car very quickly and kept me updated throughout the process 10/10

I have just collected my car(NX24 PUH)from your Sunderland site. It had been in for repairs.Throughout the process I found that all the staff were very professional and helpful.They are a credit to the company.Many thanks

Organised the repair work very quickly.
Carried out the repair on the body work expertly and even delivered the car back to my home address.
An excellent company.

My car was taken in for paintwork three weeks ago. No contact whatsoever from them. Every contact I have made myself, with promises to call me, yes my car will be ready, no driver so more delays. It's disgraceful communication. Can't speak for repair yet as after three weeks I still don't have it back.

Wonderful service from start to finish. I would highly recommend them, bought my Toyota back to good as before it was damaged.
I would like to especially thank Mathew who looked after my car a true professional.

Friendly, helpful stall. Good workmanship. Good updates on progress of repair

Professional efficient service from start to finish.
Helpful attentive staff and top notch work on my Jag.
Thankyou

I was very pleased with the repair to my car and with the level of service given over the phone and in person. I highly recommend the Maidstone team.

Absolutely first class service, from start to finish the process was brilliant.
Kept updated on progress of repairs and the finish of repairs is great. Really happy 😊

Avoid at all costs shocking cannot even send a quote for the repair as they stated i will have by the end of the day(27/5) unless GOD has altered GMT to 168 hr day i am still waiting

They changed my spoiler, it looks very good. And I was in touch with everything that happens with the car. The best Company!

Car went in for repair Aug 2025, due to Jaguar Cyber attack there was a delay to replacement parts however, this still took 6 months for the repair to be finished.
The car was still not fully repaired and the rear door still does not close correctly including the additional scratches and scuff marks which had appeared also the dashboard VIN plate was missing for reasons unknown.
Constant phone calls to Steer and requested to be referred to complaints department.
I am still none the wiser four months later.
I have now filed a complaint to the Motor Ombudsman.