Steer Automotive Group Avis 

Absolutely first class service from STEER Maidstone. They got in touch with me promptly after filling out my claim form with my insurer, they arranged to collect my car from my home, delivering a courtesy car. The repairs took just 7 days to complete and the car was returned back to my home looking clean and like new. The communication from the team was fantastic and every member of staff I dealt with was extremely helpful and courteous. I would highly recommend them as a company.

Where do I even begin...

Our Vauxhall Mokka was sent here by Motability after my wife was involved in an accident where another vehicle hit the front passenger side of the car over a year ago. Given the extent of the damage, I genuinely expected the vehicle to be written off. Instead, it was repaired.

Those repairs took six months to complete and included the front wing, lights, steering rack and other components. After half a year without our vehicle, we were relieved to finally get it back — only to discover that it still wasn't repaired properly.

On the very first evening of driving the car, I noticed a rubbing and grinding noise whenever the steering was turned to full lock on a right-hand turn. It was immediately obvious that something was wrong. A basic road test should have identified this issue before the vehicle was ever returned to us.

The car was due for a service, so I took it to Vauxhall and asked them to investigate the problem. Their diagnosis was an "ill-fitted steering rack", meaning the car had to be be sent straight back to Steer Peterborough.

That was eight months ago.

Since then, trying to get any meaningful update or a clear answer on whether our car is fixed, what work remains outstanding, or when we can expect it back has been an exercise in frustration. Communication has been poor, timelines appear non-existent, and we are no closer to having our own vehicle returned than we were months ago.

To make matters worse, we recently received a phone call informing us that the car would be returned to us as of today's date. Once again, that date has come and gone and we are still without our vehicle and without any explanation as to why.

We have now spent more than a year driving courtesy cars, which must surely have cost more than the value of the vehicle itself. It raises serious questions about how a repair can take this long and how a vehicle can be returned to a customer with such an obvious fault still present.

I understand that accidents happen and that repairs can sometimes be delayed. What is much harder to understand is how a repair process can stretch beyond a year, involve a return visit for major issues that should never have been missed, and still leave the customer without answers.

This has been an exhausting, frustrating and deeply disappointing experience from start to finish. Based on the delays, lack of communication and the quality of the repairs carried out, I cannot recommend this service to anyone.

10/10 for both the quality of the car repair and the friendly interactive service provided by the staff . A special thanks to Darren.
Excellent service all round,
Harriet Chisholm.

First class's service polite professional service, Vicky in Corby Steers branch very helpful, informative excellent service from her well done .
Home collection and delivery very professional good service 👍

Steer in Bexhill persevered to repair my late mother in law's car despite serious issues with supply of a certain part from the manufacturer. Casey in particular kept me updated and was helpful, caring and a joy to speak to during a particularly difficult time. Thank you again Casey. Steer please look after this absolute gem of an employee you are lucky to have her.

Friendly reception, efficient workshop, my damaged car repaired and ready for collection on time.

We dealt with Steer, kings Norton in Birmingham and their service was great. They were amazing from the time they picked up our blue ford puma with front damage. The gentleman that picked the car up was friendly, understanding and helpful. The garage had our car for less than a week. Kept us in the loop about everything. Even fitted an extra part for me that we provided. The work they carried out was outstanding. Can not thank everyone enough at Steer Kings Norton for their professionalism, skills and communication. I even had a query today about the repair and the Kings Norton staff asked me to bring the car to them. They checked it over and made sure I was happy and satisfied with everything before I left. Thats how professional they are dealing with a picky customer like me, thank you so much and splitter looks amazing 👍

Terrible experienced, they replaced my bumper and now my car is in a worse condition than the damage caused from my accident. New bumper replaced, which was so badly finished and didn’t fit and now I have been left with gaps between my headlights and bumper. The paint spray was terrible I have parts that are mat along side the gloss. Absolute cow boys!! Taking customers and insurance companies for fools! I will be reporting them to trading standards. I now have to take my car to Mercedes to replace the bumper, such an inconvenience and terrible experience. I would not recommend this garage for your repairs, they should be shut down!!

Fabulous customer service from the initial call collection and delivery very prompt and professional

The whole experience was great, they were very quick, had a great reception team and communication I couldn’t have asked for better. I had updates via courtesy calls and the process was done quicker than was originally planned. Very happy with the service I received.

If I could give a zero I would. This is an absolute disgrace of a car repair company from start to finish over my vehicle repair.

Useless updates, no one knows what is going on and the car repair not fully assessed before cosmetics done.

When the vehicle came back to me it had been damaged by the repair team.

Steer Glasgow has had my vehicle more than I have this year and tell you lies when you finally go to get the car after waiting over an hour for the car that was supposedly ready / complete two days prior.

The staff turnover is incredible and zero customer care from anyone in the company.

If you unfortunately have an accident and someone says your vehicle will go here say no.

My car was repaired to an impeccable standard in a reasonable time. Only improvement could be communication was a little disordered at times.

Fantastic service from start to finish. Very Happy with repair done to car and time taken, Kept constantly updated throughout. Receptionist was fantastic aswell,

Abysmal could not care less service ( except lovely driver delivering courtesy car)
After a car accident my car is still being repaired 2 months later. Am given completion dates and then receive an email on completion day saying they have found another problem. No call, no warning just another week added on snd we are 2 months in and waiting!
Was initially given a dangerous courtesy car which I exchanged through my car insurance but the car was lethal and should not be driven, especially by people involved in a crash.
So 2 months and still no confirmation of when I can get my car back.
APPALLING!!

I had my car repaired after an accident hitting a pheasant in October 2025 - got the car back and thought all was okay. When the warmer weather came I noticed the air conditioning was not functioning and took it to another garage that was recommended. When they checked the car and what the problem was, it turned out Steer Group had done the 'fascia' work, but had failed to complete the work competently, leaving a cracked compressor and hundreds of feathers blocking the underside of the car - they did the bare minimal and left the rest, with me none the wiser. The garage I took it to said it was a shoddy and incompetent job. I am disgusted, and even though I only just discovered how poorly the work was done, I will be making a formal complaint.

My vehicle recently went in for repairs at Dover branch, as arranged by Enterprise (I insured with RAC). Enterprise and Steer organised it relatively fast, and made it feel easy. There was slight damage to front bumper and driver side wheel arch. Repair work seems solid from casual observation and staff friendly and professional. Repair time was fast, though damage was relatively minor. However, as a service they've lost two stars from me for a few important, easily rectifiable reasons: I have no idea what work was actually done (repair or replace). It seems logical and only right I am told this. I still don't know. There also seems to be a communication mismatch between Enterprise and Steer in terms of a replacement car and after sales service, for example, Steer said I was not down for a replacement vehicle but Enterprise had said I was. I was forced to consult on two fronts. This also extends to after sales service when dropping off the replacement car. Steer was apparently not aware I would drop off the replacement car with them when I picked mine up. Additionally, from a business perspective, it would be nice to hand back a clean car, but I suspect the repair arrangement and contract confidence leads to complacency in after sales service. The customer is a means to an end perhaps? On the whole, my car looks good again and I am grateful, but things can be improved.

My car was collected for repair, the team took photos and video of the car and the damage. Once repaired, my car was delivered back to me at home in immaculate condition. Friendly, polite, and professional team. Not come across any problem from the repair work. Good communication with the admin team (Hazel and Lauren) too. Thank you Steer group, Maidstone.

7 weeks to fix a minor dent and counting, from a 5mph parking graze.
Repaired under insurance, the garage at Newark then found a problem with the suspension. The van was 2 months old, under 2000 miles on the clock. Since the scratch we'd used the van, been on holiday and not noticed any suspension problems, handled fine with 6 passengers.
After 3 weeks they claim the rear axle was faulty (easy money i guess) but they couldn't fix it because the van is electric!
They sent it to their Boston garage in their group, for 3 weeks to fix the axle, but it's still not returned because the Boston garage didn't send correct information about wheel alignment, so now they can't release the Van until they have this to prove to the insurer its safe. Nor can they carry out this work either so the wait goes on...

My car insurance company, Admiral, directed me to Steer Group for repairs after a collision. All communication between STEER and myself was timely, informative and professional. My car was picked up at the agreed time and courtesy car delivered. Communication from the office meant that I knew exactly what was happening and when. The person who delivered the car noticed an additional area of damage, photographed and reported it. I was advised that repairs would take between 3 and 10 working days. My car was repaired within 3 working days. Repairs all done perfectly. Again Communication was first class for delivering my car back to me. A call when an hour away and delivered on time. I give the Steer Group a 5 star rating as the service was first class. Communication from office and delivery staff - excellent. Repairs - perfect. A special mention to Mark who delivered my car back to me. A very, very nice man. All round excellent service and everyone involved a credit to themselves and to the company. Thank you

I cannot fault in anyway the service received from Steers. The quality of the repair is perfect and completed in a very timely manner. Communications have been excellent and the whole process very professional. Thank you