Steer Automotive Group Avis 

Friendly, helpful staff. Really pleased with the repairs made to my car.

Excellent service from all the staff, very impressive .

After my car was previously repaired badly Steer Prestige has made a lovely job putting it right. Staff are lovely. I am so relieved, thank you.

My BMW returned over 2 weeks ago now from Chelmsford site by Paul. And i pointed out a dent put on rear drivers side panel which was not there before. I pointed out to paul who took pictures. Later that day i also noticed tgat my £1 coins in centre consul were missing (6-7) which i was very dissapointed with. I never heard anything and emailled head office and nothing. I got call to check i was happy with work, and i explained i had not heard a thing back from the site. Over two weeks now and nothing at all. Poor customer service im afraid. Shame as i thought it was going to be a positive experience, but not in the end

Great service from Tom and the guys Van was fixed within the timeframe that they said it would ,be it was delivered back to me washed and clean. So all good.

Just got my car back and it looks stunning. The whole process was seamless from start to finish, including Rachel in Customer Services and Jill (?) who collected and returned my car. A very smooth, hassle-free and quick process. Genuine parts used and the paint looks exact. 👌🏼🤩
I used the Rayleigh branch back when it was Balgores and the Witham team are every bit as good. Thank you.

Thank you Steer Prestige Maidstone.
Very happy with the work carried out. Friendly efficient staff couldn't be happier

I recently had my Porsche GT3 RS repaired at Steer Luxury after an accident, and I couldn’t be happier with the decision to use a recommended repairer. From the start, the communication was spot on, I received regular updates and always knew exactly where the car was in the process.
A huge highlight was the tour of the facilities. Seeing the high-tech equipment and the genuine care the team takes really put my mind at ease that my car was in the right hands. There was a bit of a wait for new wheels to arrive, but this was entirely out of Steer Luxury’s control. The team were great and even escalated the matter to their contacts at Porsche GB to help source them as quickly as possible. Given the quality of the final result, it was well worth the wait!
I’d highly recommend Steer Luxury to any Porsche owner. I’d definitely use them again, though hopefully not too soon!

My car was collected at the time given and checked over I was then kept up to date with progress of my repair . They had a few issues that were dealt with and my car was returned on the day stated looking good as new . Very pleased with service I received from calling the reception to talking with the guy’s doing my repair.
Would recommend them and if needed would use again . Thank you 🙏

Steer Motoring of Polegate Eastbourne were excellent in attending to my accident repair. A courtesy vehicle was provided and I was kept informed throughout the process. Grace on reception was excellent and attended to my queries quickly.
My vehicle was returned in perfect condition and clean.
Three weeks later I had an issue with my drivers door window jamming slightly when opening and closing. Liam asked if I could wait whilst the matter was looked at and attended to. Within 20 minutes they had returned my car with the issue resolved. I asked what they did and Liam replied they removed the door panel, adjusted and lubed the window channels and the matter was now sorted. I was very impressed. Well done the team at Steer.

Fantastic service, great communication brilliant staff and really how a company should be , cant fault them , car repair was brilliant too, well done guys and girls should be proud.

Excellent customer service from first call to drop off and lovely receptionist and the men collecting and dropping off were lovely funny guys!!!! Did a quick job of getting my car fixed too!! Thanks so much

Non existent communication, continous delays and re schedules, and when finally the repair is done, surprise, it looks like my 7 year old assembled it all back together, no alignment. Shame on you Steer Automotive for your unprofessional behaviour, you do not deserve to have any customers. Also i would like to add that my dashcam has been disabled by your so called engineers, I wonder why would that be done as well?

DO NOT USE Steer Maidstone – Shockingly poor workmanship and customer service.

After my GTI was side-swiped, I specifically chose Steer for the repair because they are a large company and conveniently located near my workplace. What a massive mistake.

From the start, communication was virtually non-existent, and the customer service was frosty at best. I initially collected my car on a wet, rainy day, which temporarily masked the flaws. The next day, once dry, it was obvious the repair was abysmal. The colour match was completely off, and the finish was terrible, with hairs and contamination baked right into the clear coat.

I understand that mistakes can happen, so I raised the issue politely. Steer agreed to rework the car. Shockingly, it came back even worse.

The paintwork now has a mottled, inconsistent, matte finish. To make matters worse, they managed to break my fuel filler flap during the rework—which had absolutely nothing wrong with it beforehand. Instead of replacing it properly, they fitted the cheapest, nastiest non-OEM plastic part available. Because it is aftermarket, it is completely missing the factory tyre pressure and fuel information stickers on the inside (which are discontinued by VW), leaving a glaring red flag for any future buyer that the car has been poorly repaired.

It doesn't even line up properly and moves when locking and unlocking the car. To top it all off, they left masking tape stuck all around the inside of the flap! There is absolutely no quality control or effort whatsoever.

Through their sheer incompetence, Steer hasn't just failed to fix my car; they have actively devalued it. I absolutely refuse to bring it back to them for a third time just to let them butcher it further.

You have been warned! Do yourself a favour and stay well away from this incredibly incompetent business.

Avoid this company at all costs.

My experience has been nothing short of a nightmare.

My vehicle has been tied up in repairs since 17 February 2026, and months later I am still dealing with unresolved issues, poor workmanship, repeated delays, and a complete lack of accountability.

Instead of fixing the original problems, the vehicle has been returned with additional defects, including a new dent, unresolved panel misalignment, damage to my front floor mats, and a windscreen reflection issue that severely affects visibility in sunny conditions. Rather than feeling reassured after each repair attempt, I have lost more confidence every time the vehicle has been returned.

The communication has been equally disappointing. I have repeatedly had to chase updates, promises have not been followed through, and I have been left feeling like my concerns simply do not matter.

The prolonged delays have had a devastating impact on my personal life. The stress has contributed to a flare-up of my Crohn's disease, resulting in time off work and placing my employment at risk. No customer should have to experience this because of the way their vehicle repair has been handled.

Based on my experience, I cannot recommend this company. If you value quality workmanship, good communication, and customer care, I would encourage you to think very carefully before trusting them with your vehicle.

Extremely poor experience with Steer Chelmsford. My son was involved in an accident and Admiral Insurance advised him that his car would be repaired by Steer Chelmsford. The whole process took weeks, which would not have been a problem had the car been returned with the work done properly. However when it was returned. the bonnet was crooked with uneven panel gaps. We immediately returned it and the obvious problem was corrected and that chap I dealt with was very helpful and apologetic. However the bonnet looked as though it was not closed properly and was overhanging the bumber by a large margin. I was told that this was normal for Seat cars and naively I allowed myself to be fobbed off. I took the car back on a second occasion, having used the intervening time to compare our car with other Seats, and clearly this was not normal. When the car went in for a routine service, I spoke to the Seat staff and they confirmed that this was not normal and advised me to take the car back to Steer, which I did. Two members of staff looked at the car, went away for a few minutes and came back again and basically told me that I was imagining it and they could not see anything wrong with the car. They said that they had checked with Seat dimensions and all measurements were within the normal variation of panel gaps etc.They said that they could try to re-align the bonnet, but I would almost certainly be left with a bonnet that could not be opened properly. Having lost all confidence in their ability or willingness to fix the problem and angered by their disnissive attitude, I instead took the car to a Seat dealership and paid for the repairs to be done to a satisfactory standard. I will be submitting a formal complaint both to Steer and Admital Insurance.

What a first class service from the Sudbury branch and to even have the Car delivered back to me by Heady, He is a real credit to the company.