Steer Automotive Group Avis 

Steer have recently dealt with my car repair following an accident. They collected the car promptly and despite a warning that parts may take a while, I got the car back a little over 4 weeks from collection, which was very much appreciated. The repair is great and the service from Tom was very professional and helpful. So thanks to Tom and the Team at Steer.

Really nice staff, easy to arrange & very happy with the result. The process was very smooth & I was kept up to date. Great service.

My insurance company suggested steer , at first young lads communication was poor but eventually they took care of later that day they said wounds be ready for few weeks which surprised me but I wasn’t able to drive anyway so car wasn’t needed I was given a courtesy car which was ok but clutch could of needed doing ! The car was ready week before the date they thought I asked for photos on repair before I paid and they sent no problem car returned repair job was very good and the lady communication much better so all was redeemed good work

Reception staff were always polite and helpful. Coralia answered several times and was great. The men who collected my car were very polite and helpful. I received my car back today. The new door was brilliant, thankyou. Thankyou for cleaning it before its return, so very much appreciated. Thankyou to all staff who looked after my grey Honda Jazz. Keep up the good work!

My Citroen C5 was hit from behind and needed replacement bumpers + other parts. Because of delays getting some of the parts the repairs took over three weeks. Delays could probably have been avoided if Steer Bourne had checked the car at the start rather than just relying on photos but the final result in terms of quality was excellent. There were one or two issues with the arrangements for a hire car but conversations with reception were always polite and helpful.

Had my BMW330e recently repaired with STEER and their communication with the whole process was perfect, every other day letting me know on whats going on and how its looking. With receiving the car the work done on it was perfect also no faults to be had. I appreciate what they did :) and would recommend for future uses.

Thanks for the fix

Daniel

So disappointed with standard of the repair at the Washington branch, Insurance repair to damage on front of vehicle. After 4 months & 4 attempts to put it right I have given up and accepted what I think is substandard. The rear of the bonnet is still misaligned with the wing by approximately 3-4 mm” 1st attempt was very poor, used non genuine panels which just did not fit, gaps to panels were uneven, poor masking on the front panel, & broken retaining clips for the underbonnet rubber seal. They had 2 more attempts to realign the bonnet & panels then eventually fitted a genuine Mazda bonnet which did improve the gaps & alignment but not the one at the rear corner. After the 2nd attempt the manager was saying the repair was within brand and industry standards but after I took it elsewhere for a second opinion they had another 2 goes at it.

Admiral was dealing with my claim and they have been fantastic, however Steer group who have been dealing with my repairs were disappointing and a let down

What I find most concerning is not only the repeated delays in collecting my car, but the complete lack of proactive communication. At no stage was I informed of any changes unless I contacted Steer Group myself. Equally disappointing is the absence of any apology or acknowledgement of the inconvenience caused.

It is clear that the London and central hub do not communicate with each other and trying to get through to the London hub is impossible.

I have now got an independent garage to carryout my repairs.

Avoid if possible!!!

I had occasion to deal with Connor at Steers Leicester. I can only say that I was very pleasantly surprised at the consistently high level of courteous and professional service I received. Well done and thank you, Connor.

I've always been happy with the car service, however their communication is very poor. No call to arrange to drop the vehicle. On few occasions got call the person is on their way to drop it off. "Apparently they called to arrange it" seems like this is something that happens with other clients too.

My experience with Steer Borehamwood has been extremely disappointing and raises serious concerns about the quality and safety of the repairs they carry out.

After my vehicle was sent to Steer Borehamwood following an accident, the workmanship was unacceptable and in some cases dangerous. The wrong AC sensor was fitted, the underbody splash guard was damaged (making the car unsafe to drive), wiring was left unclipped, and a wheel arch moulding was literally glued on instead of properly fixed. Audi technicians told me they had never seen anything like this before.

Despite clear evidence of poor workmanship, Steer Borehamwood failed to resolve the issues and left me without a properly functioning vehicle for months. Their communication was slow, inconsistent, and unhelpful. Their actions caused significant delays, additional costs, and prolonged stress.

The Financial Ombudsman Service has now upheld my complaint, confirming that the repairs carried out by Steer Borehamwood were substandard and that the incorrect AC sensor they fitted caused months of avoidable disruption.

Based on my experience, Steer Borehamwood urgently needs to improve the competence of their technicians, the quality control of their repairs, and the overall standard of service they provide. I cannot recommend Steer Borehamwood to anyone who expects safe, professional, and reliable vehicle repairs.

Excellent staff and service.

I would like to thank Alex and Sam and rest of the team at Steer Scunthorpe for the excellent repair to my vehicle. From the moment the my vehicle was collected the lady's in the office kept me informed of what state of repair the vehicle was at. I was also very impressed with the hand back of my Vehicle by Alex, no rush and complete explanation of what has been carried out. I will hopefully not have to use their services again but if a situation arises in the future I will definitely be using steer at Scunthorpe.

To the management of the steer group you have a good team at scunthorpe so try to look after them and not lose them by not respecting them.

Outstanding Customer Service – Highly Recommended

From the very first phone call through to collecting our Tesla, Cari Viggers provided an exceptional customer experience.

Cari kept us informed every step of the way with regular progress updates, making the entire repair process completely stress-free. Nothing was too much trouble, and her communication was outstanding throughout.

A particular highlight was arranging an EV courtesy car, ensuring we could continue driving an electric vehicle while our Tesla was being professionally resprayed. It was a thoughtful touch that demonstrated genuine customer care and attention to detail.

Cari is friendly, professional, organised and incredibly helpful. She is a real credit to Steer and sets the standard for what outstanding customer service should look like.

Thank you, Cari, for making what could have been a difficult experience so straightforward and reassuring. I wouldn’t hesitate to recommend both you and Steer to anyone needing vehicle repairs.

⭐⭐⭐⭐⭐ Five Stars – Exceptional service from start to finish.

I feel I have to share my experience to warn other people.

The workmanship has been terrible from start to finish. My vehicle has now been through **four attempted repairs**, and I have refused every single one because the standard of work has been unacceptable. The vehicle has **never been returned to me** because every time I’ve attended to inspect it, I’ve found defects that should have been identified and rectified before I was asked to view it.

To make matters worse, the manager even tried to compare the quality of their repair to the opposite side of my car that wasn’t involved in the accident. That comparison is completely irrelevant. The only comparison that matters is whether the repaired area has been restored to the standard it should have been before the accident.

I genuinely cannot understand how anyone could look at the condition of my car and think it was acceptable to present it to a customer. The workmanship, attention to detail and quality control have been absolutely shocking — the repairs look like Stevie Wonder did it with a wire brush.

If I had wanted this standard of repair, I’d have gone to a backstreet repair garage. I certainly didn’t expect it from an insurance-approved repairer.

Months later, my car is still with them and the repair remains incomplete. This whole experience has been incredibly stressful, frustrating and completely unacceptable.

I hope nobody else has to go through what I have. Based on my experience, I would not recommend this repairer.

Outstanding! Babs & co delivered & returned my vehicle v quickly and the repair was v fast and well done, plus car washed and vacuumed. v impressed.

Just had my car repaired at Steer in Farnham nothing other than 5 star ⭐ service from start to finish excellent communication very friendly and an amazing job. Highly recommended 👍

Due to a recent incident, where my car was dinked, Steer did a fantastic job on making good the damage. I was kept up to date on progress and a courtesy car was also provided during the time my car was off the road. Finally, the was returned fully valeted, which was a nice touch. Highly recommended!

Communicating about progress on my vehicle. Friendly staff. Great job

The team at Steer were very helpful and couldn’t do more to make this the best experience it could be. They lent me a car for two weeks as I was off on holiday.