Steer Automotive Group Avis 

I have not had a great experience with Steer Prestige Bristol. First of all, I was advised by the service advisor, Heidi, that the vehicle would be a write off, even before going through the engineer process. I then wasn’t given a courtesy vehicle until my vehicle was on site, my vehicle was not drivable. They had to collect my vehicle before I could have a courtesy vehicle but didn’t give me any timings or dates of when it be collected. Once my vehicle was collected, it was damaged by the recovery agent. The first courtesy vehicle that was provided had an engine light on and was very dirty inside with empty bottles under the seat, the second courtesy vehicle was fine. Once my vehicle was deemed a write off they called to ask for the courtesy vehicle back immediately but their own policy even states they need to give customers 72 hours notice for collecting the vehicle and taking it back. I have also been advised by another customer, the service advisor, Heidi, has been speaking about me to this customer, stating I was very difficult. This is very unprofessional and could be a classed as a data breach. I advise anybody to not use Steer Prestige Bristol.

Very friendly picked my vehicle kept me updated. The repair was fault less they even repaired some none accident damage. Returned the vehicle valeted, I have no problems recommending them. Thank you Tom and team.

The service at Steer's was 1st class:] This from the timing on the initial requested quote, to the works being carried out this week. Tracy's fantastic communication over the phone, sms or email, David fitting the new slide door handle & a 3rd member of staff-going the extra mile to ensure best, that the door would function as it should. It is the 2nd time, one of our company's fleet has been at the garage & I would totally recommend to anyone. Andrew Smokefree Oxon

As per below response - i have already emailed you at experiencecentral and you have not responded. Not great PR, is it.

Just a really excellent experience. There was a small issue with my repair and they were really good about collecting the car for a second time and getting it sorted. Big thank you to Aman and Ruby

Steer Group took my car from June 9th, its now September 8th.
Steer took 5 weeks to return my car only to leave my wife and child in a dangerous situation having NOT checked the full vehicle over following an collision. Prior to the car arriving at the garage I informed Steer and my insurance company that they will need to check the car as its pulling to one side. This is pure INCOMPETENCE! How can you NOT check a car for any further damage before its released from the garage!
Steer put my wife and child in danger.
Having collected it two days later, they have delayed and taken time to fix the vehicle. Ive had an independent review take place but YET still the car wasnt ready due to the electrical engineer not having an idea of how to check the car over.
STILL WAITING.
Then I receive a call from a RUDE NICK GREEN, who proceeded to say it was not Steers fault that there was two bald tyres at the front of the car... Which has NOTHING to do with the problem or for someone to carry out a check on the car for any mechanical issues having been in an impact!
Trying to explain this to NICK he has an issue with NOT allowing you to speak and proceeds to INTERUPT at every point!
Steer and Nick suit each other. Terrible in business.

The service received was very good, had regular updates and am very happy with the repair. The team at steer slough are very helpful.

This company were very professional did a good job, kept me informed at every step even personal phone calls from the guys on the shop floor, very impressed.

the team at Steer Luxury in Farnham were great. The car was carefully reviewed before repair, we were kept regularly updated in progress and only the lack of parts form teh manufacturer delayed its completion, but still they were happy to let us keep the loan car.
Handover on completion was good, it all looks perfect.

My car was taken to this company for repair after someone reversed into me. While in their possession they scratched my car. A very deep scratch. They denied responsibility and refused to repair. I’m left with a damaged car and the manager smiled at me while delivering the news! And this was all after they completely mucked up collection and delivery in the first place.

Terrible experience – completely unsatisfied with the service.I am highly disappointed with the repair quality and overall service at Steer Car Repairs Heathrow. A 1-star rating is all this experience deserves. I would not recommend this branch to anyone looking for professional or reliable automotive repairs.
My car went in nearly 2 weeks ago and I never had one phone call. I was constantly chasing them, I never had no callbacks. I never had an email. I never had anything from them. It was supposed to be ready a week ago and it was sitting there for four days with nothing being done as my phone tells me when a door or windows opened. This garage is an absolute shockingly bad garage and I would wholeheartedly say stay far away as possible from them. I would also be making a complaint to my insurance company. 

Great communication, really friendly and amazing work done on the car. Would recommend and use again, thank you!

My car was picked up on Monday
Repaired and returned by Tom on Wednesday evening,
I was pleased with the information given on return and the work carried out.
People were polite, helpful and friendly.
My car was returned cleaner than it went.
Thanks Julie.

My first dealing with Steer. Took the car in Thursday morning for a quote and they were very helpful. Phoned on Friday just to ask how long it takes to get a quote and was told I would have it on Monday. Well that came and went. Phoned again on Tuesday to ask again and was told they would get back to me. They haven't. Will now try another repair shop.

I was taken to a hire car the member of staff was concerned as I am only 5 ft but it was fine once I got the seat comfortable. The car was very nice to drive, however it did need a service clearly overdue the screen did not work it came up then went down which was a problem however it was only 4 days while ours was being repaired after it was scrapped by an impatient driver. When I took the hire car back to collect mine I didn’t even have to ask for a lift to my car the staff member said he would not let me cross that road with traffic in a 60 mph area. Overall the staff were absolutely impeccable.

Exceptional Service & Fast Turnaround – Steer Braintree

I recently used Steer in Braintree following a minor accident that left cosmetic damage on my vehicle. Because I was going through an insurance claim and on a strict deadline to hand my lease car back before taking delivery of a new company car, the timing was crucial.
From start to finish, the entire team was amazing. Every person I dealt with, from the reception staff on the phones to the gentleman who collected and dropped off my car, was professional, friendly, and helpful. A special shoutout to Al, who managed and completed the repairs on my car. The quality of the workmanship was outstanding.

Communication was brilliant throughout. I received regular phone calls keeping me fully updated on the progress. Even though I was initially advised the timeframe might be extended due to potential parts delays, the team worked efficiently to complete the job extremely quickly and to an extraordinarily high standard.

I can't thank the team enough for taking the stress out of a tight deadline. I highly recommend Steer in Braintree!

After a rather unfortunate incident involving a deer, I ended up getting my car repaired at Steer Southampton through my insurer, Direct Line. From the word go, Steer were nothing but friendly, helpful, and professional.

They provided a fantastic, high-quality hire car, arranged the collection of my vehicle, and handled all communication with the insurance company. When a few issues arose regarding the insurer not wanting to use genuine parts, Steer guided us through the process to ensure everything was done properly and our warranty remained intact.

A big shout-out to Michael, who provided outstanding service and acted professionally from start to finish. Nothing was too much trouble, and he kept us updated throughout the entire process.

The turnaround was remarkably fast, and the quality of the finished repair was superb. I would 100% recommend Steer Southampton if you need cosmetic work done on your vehicle - you will be in safe hands.

1) The job initially estimated as 7 - 10 days, extended to 11 - 12 days, finally took 17 days. This to replace a door and do a repair and paint job.

2) I've been driving for over 60 years but have never heard of a paint job being road tested.

3) I am still waiting for an answer on why my dash cam was immobilised. It was completely dead when I got the vehicle back, with both power cables disconnected. This left the vehicle with no history, including its road test, so I don't know who drove it where and when.

4) My windows are still not functioning correctly, and having already returned it to your workshops I am told that you cannot resolve the problem you have created.

My car is due its first service next month - yes, it's not even a year old yet - and I am hoping that Mercedes can 'fix it'

Give your patch-and-paint team a pat on the back for a good looking job !!

Excellent and regular communication. Car picked up and courtesy car delivered to my home. Car repaired and cleaned inside. Great serice by Steer.

Steer have recently dealt with my car repair following an accident. They collected the car promptly and despite a warning that parts may take a while, I got the car back a little over 4 weeks from collection, which was very much appreciated. The repair is great and the service from Tom was very professional and helpful. So thanks to Tom and the Team at Steer.