Steer Automotive Group Avis 

Very happy with my repair after a van went into my parked car. Friendly, helpful, great service.

Very unhappy, my son's car was repaired by the site in Pontypridd, upon request for a breakdown of repairs carried out, it was refused by Cari Viggers due to GDPR. On repair paperwork would have been my son's details and the dealers, they could have redacted any information concerning the other party. How is a person meant to know what was repaired if an issue arises in the future. Also their repairs warranty was very vague....Choose your repaired I wish we had

Steer have been brilliant from beginning to end.
Josh met me at the Norwich branch was very friendly and informative.
He kept me up to speed with what was happening and they did a fantastic job.
Many thanks.
Glenn Palmer.

Extremely poor service and unacceptable standard of workmanship from the London Hub

My experience with this repairer has been extremely disappointing from start to finish. My insurance company arranged for them to collect my car and carry out the repairs following an accident. What should have been a straightforward repair has turned into an almost three-month ordeal, with repeated delays, poor communication and workmanship that I consider completely unacceptable.

The first time they had my car, they kept it for around two months. I was initially told that a headlight part was missing, which I accepted and understood could cause a delay. However, on another occasion when I called for an update, I was told that it was actually a seatbelt that was missing. This conflicting information left me questioning what was actually happening with my vehicle and why I was being given different explanations.

When the car was eventually returned, the standard of the repairs was shocking. Multiple parts had not been fitted correctly, panels were visibly misaligned, and there were new scratches and damage that were not present before the repair. I was told that the front wheel arch had been painted, yet what I found were still visible scratches. The overall quality of the work was extremely poor — it genuinely looked as though parts had been fitted without proper care or attention.

I immediately sent the car back and provided them with photographs and a detailed description of the issues that needed correcting. They then kept the vehicle for another week, only for it to be returned with further problems.

Although some of the body panels had been aligned better and the window seals had been corrected, the headlight was still not fitted properly, leaving a very large and obvious gap underneath it. The scratches I had specifically complained about had not been repaired at all. On top of that, I discovered additional dents and scratches that were not there previously, which I have photographic and video evidence of.

The car has now had to go back to them for a third time. I have already been waiting another week, only to be told that the vehicle will not be fixed this week either.

This has been an incredibly frustrating and disruptive experience. I have had to take time off work to be available for the vehicle to be delivered, only to have it arrive in an unacceptable condition and then have to arrange for it to go back again. I have repeatedly had to chase them myself for updates because communication from the company has been virtually non-existent. When I do manage to get an update, the information given is often incorrect or the promised delivery date simply comes and goes without explanation.

Nearly three months after the original accident, I am still without a properly repaired vehicle, despite the car having been in their possession for a significant portion of that time.

I have already raised formal complaints with my insurance company regarding the repairer and the handling of this repair. Based on my experience, I would not recommend this company. The delays, lack of communication, repeated failed repairs and damage allegedly caused while the vehicle was in their care have been completely unacceptable.

A repairer should return a vehicle properly repaired, safely assembled and in a condition that gives the customer confidence. Unfortunately, that has not been my experience here.

Our car was stolen and through the insurance process my car ended up at Steer for repair works. I can honestly say, the service which was provided at a frustrating time in our lives was excellent. Received a courtesy car with zero issues. During the repair works, the reception team kept us up to date through phone calls and texts. Any questions we had, had a prompt and detailed response. I would recommend this place to everyone.

I received very good service and an excellent repair to my car @Peterborough @FourthDrove. Thank you very much, I would definitely recommend.

I had my car repaired at Steer Worthing on the recommendation of my insurance company. It's the first time I've ever pranged my car, and just can't fault the service. Josh kept me fully updated throughout the whole process, and when I collected the car Ben talked me through what had been done. Both really polite and very professional. These guys are a credit to your company!

I had the very unfortunate experience of having my brand new Tesla Model 3 reversed into 2hrs after collecting it. Minor damage to the front bumper but had to be sorted (and via the other party's insurance...)

I was referred to Steer Prestige in Pontypridd as my closest Tesla approved bodyshop.

When they called to discuss the work needed after assessing the photos, I shared the fact that I was rather anxious about taking my brand new car for work - as it was completely immaculate apart from the damage (which itself was barely noticeable). However the friendly and professional way I was taken through Steer's processes for car intake etc immediately made me feel more comfortable.

Similarly when I dropped the car off they were clearly aware that I'd requested the car not be washed and generally very friendly and reassuring.

I picked the car up today - in bright sunshine which of course helps to spot anything. Everything is completely perfect (both the repaired bumper and the rest of the car). Further confirmed by spending an hour after I got home washing and inspecting the car in detail.

Great service - would recommend Steer Pontypridd as a highly professional bodyshop.

have been dealing with Darren ( so called manager )
⚠️ SERIOUS WARNING ABOUT MY EXPERIENCE WITH STEER PRESTIGE HIGH WYCOMBE ⚠️

I am extremely disappointed and upset with my experience with Steer Prestige High Wycombe. I am sharing this review because I do not want other vehicle owners to experience the same problems I have faced.

My Bentley Bentayga was entrusted to this company, and when I received the vehicle back, I discovered that several parts that I understood were not damaged and should have remained with the vehicle were missing and had not been returned to me.

Among the items I am particularly concerned about are the expensive radar sensors, along with other parts that I believe were removed from my vehicle.

When I questioned the company about the missing parts, I was told that the parts had been returned to me. I strongly dispute this. They were not returned to me, and I know what parts I received back from my vehicle. I find it extremely concerning that I am being told otherwise when I am the person who received the vehicle and know exactly what was returned.

I have repeatedly asked for these missing parts to be properly accounted for, but instead of receiving a clear and satisfactory explanation, I have experienced what I believe to be conflicting information and excuses.

The garage manager has been extremely unhelpful throughout this matter. I have asked numerous questions and tried repeatedly to resolve the situation, but I feel that my concerns have not been taken seriously.

I have also contacted the company’s directors in an attempt to escalate the matter, but so far I have not received a satisfactory response.

I am particularly concerned about the lack of clear information regarding CCTV and the handling of my vehicle while it was in the company’s possession. When I have asked questions about the missing parts and what happened to them, I have not been given the clear answers I believe I am entitled to.

I am now out of pocket and missing expensive parts from my vehicle, and I have spent a considerable amount of time trying to get answers about property that should have been returned to me.

I want to make it absolutely clear that this review is based on my personal experience and the facts as I understand them. I am not making accusations without basis; I am asking a very simple question: Where are my parts, and why have I been told that they were returned to me when they were not?

My experience with Steer Prestige High Wycombe has been completely unacceptable. I expected my Bentley and its parts to be properly handled, protected and accounted for.

I strongly advise anyone using a repairer to photograph and document their vehicle and every part before handing it over, and to keep detailed records of everything.

I am still waiting for proper answers, accountability and for my missing parts to be accounted for.

This experience has seriously damaged my trust in this company, and I would not want another customer to find themselves in the same position.
If other people like to contact and I am setting forum for customer who were unhappy with the company to respond I am sure other customer parts going missing which they are not aware of and excuses have been.
No cctv footage or signed documents to what parts were given back to me I was only given damaged parts separately back to me and undamaged parts they kept why the were taken off in the first place I don’t know and NOT RETURNED TO ME

Really impressed with repair to my car.
Looks Brand New!!
Kirsty an Absolute ⭐️
Kept me up to date with repair process
Five Stars ⭐️⭐️⭐️⭐️⭐️
Highly Recommend Steer!

My Tesla Y was very badly damaged and after the insurance idiots sending it to two wrong garages they finally send it to Steer who have done and amazing job with excellent customer service and communication. Thank you

Updated and informed by Sarah she was excellent

Also excellent turnaround on my Car. great Job

Horrible time with this company. Awful workmanship! Accused of picking off paint on a car I have taken to be repaired by them? Make that make sense…

Manager as much use as nothing avoid at all costs.

Good updates throughout

They took my car in for a repair on the drivers side wing, came back to me with the front bumper fully damaged, the left hand side of the bumper had a huge dent and all of the paint took of it from top to the bottom, I was shocked how bad it was, the driver who dropped my car off said “ oh I didn’t notice” I noticed walking up to my car straight away, after talking to them, the whole bumper needs replacing!!! Good job before they took my car to “fix” it I did a video and walked around the whole car as proof as what damage was done on the car, this is totally unacceptable and I would not recommend using this place, avoid at all costs!!,If I could give a zero I would of

From the outset Steer Staff particularly Lee and Nadia on reception and Stephen and James on the bodywork repair side displayed courtesy and professionalism of the highest order. Communications were clear and job was completed days before I expected even although I was provided with a courtesy car. Would have no hesitation in recommending them as standard of work was outstanding and car was valeted polished and looked like new.

Excellent work on my car. Excellent service

I have not had a great experience with Steer Prestige Bristol. First of all, I was advised by the service advisor, Heidi, that the vehicle would be a write off, even before going through the engineer process. I then wasn’t given a courtesy vehicle until my vehicle was on site, my vehicle was not drivable. They had to collect my vehicle before I could have a courtesy vehicle but didn’t give me any timings or dates of when it be collected. Once my vehicle was collected, it was damaged by the recovery agent. The first courtesy vehicle that was provided had an engine light on and was very dirty inside with empty bottles under the seat, the second courtesy vehicle was fine. Once my vehicle was deemed a write off they called to ask for the courtesy vehicle back immediately but their own policy even states they need to give customers 72 hours notice for collecting the vehicle and taking it back. I have also been advised by another customer, the service advisor, Heidi, has been speaking about me to this customer, stating I was very difficult. This is very unprofessional and could be a classed as a data breach. I advise anybody to not use Steer Prestige Bristol.

Very friendly picked my vehicle kept me updated. The repair was fault less they even repaired some none accident damage. Returned the vehicle valeted, I have no problems recommending them. Thank you Tom and team.

The service at Steer's was 1st class:] This from the timing on the initial requested quote, to the works being carried out this week. Tracy's fantastic communication over the phone, sms or email, David fitting the new slide door handle & a 3rd member of staff-going the extra mile to ensure best, that the door would function as it should. It is the 2nd time, one of our company's fleet has been at the garage & I would totally recommend to anyone. Andrew Smokefree Oxon