Sterlingbuild Avis 

Spoke to a very knowledgeable guy called Jamie who discussed all the different options available to me.
Arranged the delivery and kept me informed of dates etc. Also pointed out the Velux rewards scheme to get vouchers once your windows arrive - good to know.
Price was also better than what my builder could get locally.

Jamie is very knowledgeable about his products

Jamie was a star, very knowledgeable on the products and patient and helpful in selecting the right product for me and answering the questions I had. 10/10

Great customer experience

Jamie was full of information and gave the answers I needed in a clear concise manner.

Zakari was very helpful

Got help from David to sort out the problem with changing the Veluxs window opening with a electric power. Change from a top Solar system power to a electric power opening at the bottom of the frame. Works great .

Poor. I ordered the 3 VELUX Pro+ EDL FK08 2000 Slate Flashing with Insulation on the 3rd Dec with an estimated delivery date of 11th Dec. When it didn’t arrive, I contacted Sterling Build only to be informed the actual delivery date would be the 15th Jan!
If that was the case, Sterling Build should have contacted me to see if I still wanted to proceed with the order, but they didn’t.
As the roof build is now on hold for these items, I’ve been forced to cancel this order and go elsewhere.

I have been a customer of Sterlingbuild for many years and have always been pleased with their service. Recently, I placed two orders and was impressed with Zak’s excellent help over the phone, ensuring everything was sorted at a competitive price. David also provided outstanding support by advising me on a replacement window and assisting with ordering blinds. Although I faced a delivery mishap, Sterlingbuild was responsive, and the issue was eventually resolved. Overall, I continue to appreciate Sterlingbuild’s great customer service and would recommend them for their roofing and window solutions. 4 stars.

efficient, helpful and an absolute pleasure to deal with

Good company to deal with had a problem but soon sorted

Hello still waiting for item,poor communication,really need this item asap

David was incredibly helpful. He listened and then offered practical solutions to my issues in easy to understand language. He had great product knowledge and was very responsive. The whole experience of dealing with him was great. Thank you David!

Still waiting to recieve my item. Have emailed them but still no response?

So, this has been a bit of a story, with some highs and lows but Sterling have, on each occasion, tried to fix and overcome the issues which have arisen.

My story started on 6th November when I needed to get some pitch roof windows, flashing, underfelt collar and insulation collar. I looked at various sites and eventually came to Sterling as the price was pretty good and the delivery was advertised as overnight for the window and 3 days for the remaining items, except the collars which were shown as 20 days.

I contacted them via the Web contact form late in the evening to ask what the options were as I needed the items by Tue/Wed the following week. By 08.00 the next morning I had the reply from David saying the order could be fulfilled and delivered by Wed. I paid just under £800 for all the items in delivery.

The following day I got a mail from Joe advising that the collars needed to be sent from a different location but would still meet the deadline

The problem started with the courier (DX). I was pleased that it wasn't one of the other couriers available but although all the items were sent together, and they said they were going to deliver on Tuesday, nothing arrived (The depot is about 4 miles from me, but apparently the driver ran out of time and the items were scanned back into the depot). Next day, Wednesday, they delivered the flashing (bit beaten up, but OK) but no windows. Thursday they delivered one window.. Again a bit beaten up but glass is OK, and then said that other window was at the depot being checked for damage. Courier was a bit snarky and not real helpful with me, but in fairness I wasn't in the best mood either. Called back to David and overnight was arranged on a new window while DX decided whether they were going to deliver or not. New window did turn up this morning around 11 ish... Again pretty beaten up but glass appears OK. Courier shot off as quick as possible before I could answer the door.... I wanted to ask why they had flicked V's at the house when they drove past just before 08.00 this morning.... (I don't think they realised I was atop the scaffolding when they drove past and I recognised the van and the courier from the day before. But anyway, this review is about Sterling, not DX.... the positives out of this are that Sterling were truly exceptional in trying to meet the lead times, and resolve the problems that arose and I wouldn't hesitate to use them again... But I would want to pick up direct from the courier depot if it was a practical option

Great and quick service

Great delivery service,
Not used the windows yet

after changing my order several times there was no problem and zikari was extremely helpful through out and also gave us some very good prices and everything was delivered on the day as promised .
excellent service will definately use again

my order was a week and half overdue when I received was short of a velux ,delivery driver brought next day . Not so good this time but have had excellent service previously , sometimes it happens

Good to speak to a knowledgeable person on the phone and talk through options prior to placing the order.