Great service especially from Helen Walsh .. a few item missing from my RoofLite window, but Helen sorted it issue out super fast and efficiently, a call made on the Wednesday afternoon and the missin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie.... Voir plus
L'entreprise a répondu
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are rea... Voir plus
L'entreprise a répondu
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de fenêtres
- Fournisseur d'engins de chantier
- Magasin de portes
- Magasin de rénovation
- Fournisseur de fenêtres PVC
- Magasin de matériel pour l'entretien des toitures
Écrit par l'entreprise
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Écrit par l'entreprise
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Coordonnées de contact
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Royaume-Uni
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
Bien
477 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Human Contact
Good to speak to a knowledgeable person on the phone and talk through options prior to placing the order.
22 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Elsa,
Thank you for your review and your kind words.
We look forward to serving you again!
Flat roof window Great knowledge and enthusiasm very…
Great knowledge and enthusiasm very helpful would highly recommend
24 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Debbie,
Thank you for taking the time to leave us your lovely review.
We hope to help you again soon!
Réponse de Sterlingbuild
Dear Tim,
Thank you for the lovely review. We hope to be of service again soon.
Réponse de Sterlingbuild
Dear Max,
Thank you for your review and your lovely words.
We hope to help you in the future again soon!
Great service highly recommended
Great service highly recommended, seamless service, punctual reliable
30 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Peter,
Thank you for choosing us and for taking the time to review us - we appreciate you and hope to serve you again!
Brilliant service. Went above and beyond!
David went above and beyond when I contacted him to ask if he could track me sets of velux flashings which were over 20 years old. Nothing was a problem he tracked them down, spending time looking for them and took the pressure off me being able to complete the job. They arrived with in 5 days and I was able to complete the job. Dave was polite and easy to deal with too. Thanks M Harrison Roofing
17 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Katrina,
Thank you for taking the time to review us, and thank you for your lovely words. We are happy we were able to help and we hope to serve you again in the future!
Ordered a rooflight and flashing kit on…
Ordered a rooflight and flashing kit on a next day delivery on the 10th October, received no correspondence on delivery at all, tried to contact the customer helpline on numerous occasions but no-one answered the calls, eventually got through to JJ Roofing where apparently it was bought from to be told it was from another supplier. Cut a long story short, I still haven't received it two weeks later and still chasing it up today.
23 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Robert,
Thank you for taking the time to review us, as all feedback is important to us!
We are very sorry this has been your experience, and as per my colleague David's email, we are investigating this matter and will give you an update as soon as possible.
Good communication
Good communication, they reviewed my order and found that I’d duplicated some of the accessories. Messaged me straight away, amended the order and refunded the overpayment.
Good service!
14 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Customer,
Thank you for taking the time to review us, we are happy we were able to help you and we look forward to serving you again!
2 roof lights and what a difference it…
2 roof lights and what a difference it makes.
Cheers, we need 2 more for the next roof.
15 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear SAF,
Thank you for taking the time to review us and we look forward to supporting you in your future roofing needs!
I've used Sterling build and JJ Roofing…
I've used Sterling build and JJ Roofing for many years, as separate company's. now both connected still work very well for me. Placed two orders a couple of weeks ago, Zak picked up the calls on both occasions and handled them brilliantly. Sorted out the products ,and at a competitive price, need I say more ? 5 stars to Zak.
1 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Hi Andrew,
Thank you for taking the time to review us, and we are very happy we have been able to help.
From my initial phone call
From my initial phone call, David was extremely helpful and advised me on the size/model of a replacement window that was required and our order was processed very efficiently. I was kept up to date on the delivery. I also had help ordering 2 blinds. Would definitely recommend.
3 octobre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Sarah,
Thank you for taking the time to review us and for your lovely words. We are delighted we were able to help you and we look forward to supporting you again soon.
David the website manager was amazing
David the website manager was amazing, gave me a call when he suspected I had ordered the wrong product, he was correct and saved me a headache on site, couldn't ask for better service 10/10.
27 septembre 2024
Avis spontané
Réponse de Sterlingbuild
Dear Lewis,
Thank you for your order and for taking the time to review us! We are proud to have been able to offer you great service and hope to advise you again soon!
Very easy to talk with and quick…
Very easy to talk with and quick responding.
Helpful and informative.
20 septembre 2024
Avis spontané
Réponse de Sterlingbuild
Thank you for your great review! We are pleased to have been able to serve you and hope to help you again soon!
Jamie is brilliant
Jamie is brilliant. He always goes above and beyond for me and nothing is ever too much trouble. 👍👍
19 août 2024
Avis spontané
Réponse de Sterlingbuild
Thank you for your review, we take pride in delivering great service, Our expert team are always on hand to help. Hope your project goes well.
Great service from Jamie
Great service from Jamie. I had a few queries before the order was placed & Jamie was very good at answering them swiftly.
5 star service. We will definitely buy from them again.
12 août 2024
Avis spontané
Réponse de Sterlingbuild
Thank you for your great review, We're really pleased we were able to help and were able to answer all of your questions. Thank you.
Thank you Jamie
Jamie was super helpful, pleasant and very knowledgeable. Even managed to price match my items. Would recommend as a business to trust. Cheers Jamie.
2 septembre 2024
Avis spontané
Réponse de Sterlingbuild
Thank you for your review, Its great to hear Jamie has provided great service, we hope your project goes well and we can help again in the near future. :)
Delivered to wrong address,signature…
Delivered to wrong address,signature forged by delivery driver...called sterlingbuild to explain...said they would get back to me...no reply...resolved myself by going eight doors up the road and arguing with neighbour who had removed them from front of house....police involved finally got my goods.....Will not be dealing with them again
29 août 2024
Avis spontané
Réponse de Sterlingbuild
Dear Steve,
Thank you for taking the time to review us.
We are sorry your experience was not to the standard we aim to uphold when serving out clientele.
Could you email me directly on carlotta.modesti@sterlingbuild.co.uk to discuss this further?
Kind regards
Sabir dealt with my request extremely…
Sabir dealt with my request extremely professionally and made a good effort to make sure we have chosen right product as a result I contacted him for further order and will definitely ask for his help placing more orders in the future
28 août 2024
Avis spontané
Réponse de Sterlingbuild
Thank you for your review, We're so happy that we were able to provide you with the information needed for your project, we hope we can help again soon.
Sterlingbuild is a top notch company Simbir who is very helpful…
I dealt with Simbir who is very helpful and well trained.
I've been in this line of work since 1976 and dealt with lots of suppliers.
I would recommend Sterlingbuild
11 septembre 2024
Avis spontané
Réponse de Sterlingbuild
Thank you so much for your review, Its great to hear our amazing staff are delivering on our promises to our customers. :) Hope to work with you again.
One month on
One month on, rooflight paid for, delivery past due but no sign of it, sterlingbuild don't know where it is and no communication
13 septembre 2024
Avis spontané
Réponse de Sterlingbuild
Thank you for your review. As discussed on the phone after investigation due to human error we have found that vital shipping information was missed to send your goods to Norther Ireland. This has now been rectified and your order will be with you in 2-4 days. If we can help anymore with this case please let us know directly at sales@sterlingbuild.co.uk Kind Regards David.
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