Steve Madden UK  Avis 

I ordered
It arrived!

Love Steve Madden
Great prices
Great comfort
Great correspondence

These review sites need a zero star rating.

I ordered two pairs of trainers 16/07/2025.
They were supposed to be delivered on the 18th. The courier didn’t deliver them so I reached out to them a few days later. After a week of investigation I was told they had gone missing. I reached out to Steve Madden and Barry told me that Evri, the courier were having delays. Which was INCORRECT as I’d already been told they were missing, he was just trying to pacify me. Evri have said it’s their responsibility to refund Steve Madden and the matter will be dealt with directly. As for me, get intouch for my refund. Numerous attempts to email Steve Madden NOTHING. I thought I’d be okay whilst it was being dealt with as I paid via clearpay and stupidly thought they were like Klarna and pause any payments when a dispute is raised. Again INCORRECT. Not only are Steve Madden not co operative with myself or evri, they are actively avoiding clearpay whilst STILL TAKING PAYMENT FOR MY ITEMS THAT HAVE GONE MISSING!!
Evri have a terrible reputation, anything going missing in my opinion is on the sender. Never ever should the customer be left out of pocket for spending their money at your business then being punished for said order going missing and being charged! I am not stupid and will take this as high as it needs to go. SORT MY REFUND OUT YOU THEIVES. Never ever ever ever ever again will I trust this company. Loved their trainers. But their despicable customer service this time around is not forgivable. Should never have trusted them again. And I’m paying the price LITERALLY for doing so.

I returned an item & after the courier informed me that Steve Madden had received it I reached out to them to enquire about my refund. They have yet to respond to any of my emails or return my money. I paid through klarma & they are trying in my behalf but Steve Madden . Absolutely disgusting service

Not used this company before but couldn't resist a pair of shoes which I had had my eye on....when they were reduced in the sale. Very impressed with the service. I was kept informed all the way by email both from them and their courier. Loved the shoes - very chic!

Do not buy these shoes. The most uncomfortable and expensive shoes I have ever bought.
Customer Service is shocking. Not worth a penny.

I ordered a pair of sandals that didn’t work out for me. Unfortunately, the only return option by post required access to a printer, which I don’t have.

I decided to take the item to the Steve Madden store on Oxford Street, hoping they could help. The shop assistant told me they couldn’t process online returns in-store and mentioned I was the ‘eighth person’ that day to ask. It’s frustrating that so many customers are clearly facing the same issue, yet nothing seems to be changing.

Feeling stuck, I asked if I could print the return label using their store printer. She laughed and gave a firm “no,” which I found quite dismissive. I was simply trying to find a solution with the limited options available to me.

She then told me that most customers are able to return items without needing a printer and wasn’t sure why it was different in my case. I found this very unhelpful, especially since I had already contacted customer service and was told that a printed label was the only option.

She also insisted that the QR code on the printable label would allow me to process the return. I explained that the QR code simply links back to their website and doesn’t solve the issue—but she continued to insist otherwise without really listening.

Steve Madden, please rethink your return process and customer service. As it stands, it feels unnecessarily difficult, inefficient, and unresponsive to your customers’ needs.

I ordered the moto style boots and they arrived damaged, emailed customer service and they said for me to return them and re order. The second pair has arrived in an even worse state with scratches and even more dents. For the price point of £220 the shoes are not worth the quality.

Steve madden customer service, the most unreliable and rude and do not respond.

Also shipping service was the slowest and I had mentioned to them to not bother shipping as I had already travelled and they still went ahead and delivered to who knows where and I am not around. Very useless company! They better go back and retrieve and refund my
money!

Delivered 4 out of 5 ordered items. Impossible to contact customer service. Useless ‘chat’ service which states the response will follow within 2 hours - doesnt happen.
No phone number. No effective method to contact or raise concerns.
Substandard quality shoes, will be returning all; luckily paid by PayPal so there’s an option to obtain refund that way.
Ghastly shopping experience - wouldn’t recommend.

Thank you for think from Steve Madden everything fit perfectly and thank you so much and order was on time

Absolutely brilliant service. Got them next day after ordering . Love my trainers . I will use again

Website says orders received by 4pm will be delivered next day. 4 days later shoes finally arrive. Emailed customer svs 3 times asking for updates and information, answered 1 of them by stating that my shoes will be sent shortly. Had the cheek to email me today saying “good news your shoes are on their way”! Poor service. Never ordering again

Got the wrong size,returned them and got the right ones 5 days later excellent fast and reliable service. Would highly recommend.

The quality of the goods is not what I saw in the picture the upper parry of the sandal is not shiny like the picture and the leather seems dubious / very hard. Don’t feel the sandals are value for money

Delivery took about a week, which was a bit slower than expected. What stood out most was that one shoe was marked “Made in China” and the other “Made in Vietnam” — quite unusual and raised questions about consistency in quality control. The shoes themselves look fine, but the experience could have been smoother.

Both orders were delivered within 3 days. The fit and quality were excellent. Really happy with my purchases.

The shoes I received don't match the picture on the website.

Customer service was really poor. I've sent 13 emails, talked to at least 5 different people, sent proof that nothing matches, and struggled to get an answer about whether it was a fluke, or whether the website imagery is actually wrong.

I received apologies, returns forms, but no actual answers. It's unbelievably frustrating.

Returning has been ok, but the system is ancient. You need a printer to manually fill in a returns form to include with the package, and print a label. And it has to be dropped off at a DPD location.

I mean honestly, I'm so disappointed. I absolutely adore the look of the shoes on the website, and 3 weeks later to still not know whether these shoes actually exist is driving me insane.

I brought a pair of shoes from Steve Madden, Westfield. The sales person told me it was a 14 day return but that they were flexible by a couple of days (I was going away and concerned about timing). I brought the shoes in good faith. Turns out they were pretty uncomfortable so I decided to return them (unworn) but unfortunately a close family member died that week and due to funeral arrangements I couldn't get to the shop until 1 day after the return date.
1 day.
15 days in total and I had a receipt to show the same. I explained the situation to the sales person (ISABEL) who said 'the policy is the policy, so no we won't accept a return'. She checked with her supervisor (NEHA) who said the same. I asked to see the supervisor, but I was told I couldn't.
Isabel said 'I take responsibility for what the other salesperson told you - but the policy is the policy'. Sooo...not taking responsibility at all then. Admitting the mistake and making the customer pay for it, despite them having lost a close family member.
Isabel is a truly unpleasant person. I'm not sure I've ever met someone so passive aggressive, rude and insensitive.
Neha, who I never met, is obviously a terrible supervisor if she won't come to meet a customer who has a concern.
Not to mention the staff member who incorrectly told me that there was flexibility on the return date.
These are the Steve Madden representatives. What an awful company to have a returns policy like this and employ such unpleasant people.
It is clear from previous reviews that the quality is very poor, but I would urge you to stay away more because of the incredibly nasty staff and pathetic returns policy.

Had high hopes but very disappointed with the quality. Purchased these for my wedding shoes but didn’t even close properly and really bad quality. Wish I read the reviews first.