St. Modwen Homes Avis 

It’s been a great experience dealing with St. Modwen. Kyle has been extremely helpful right from the start, making the whole process smooth and stress-free. He explained everything clearly, was always approachable, and went above and beyond to get things moving. The quality and professionalism from St. Modwen have been excellent, and I would strongly recommend them to anyone looking for a reliable builder.

I moved into my St. Modwen home at Branston Leas in March 2025. The sales process was relatively smooth, and the team were generally helpful throughout. There were a couple of occasions where I was told one thing only to later find that wasn’t the case — not deal-breakers, but frustrating nonetheless.

Unfortunately, since moving in, the customer service has been virtually non-existent. I’m no longer able to deal with the site manager — who was brilliant — and everything now has to go through the Customer Service team. It’s now September and my snagging list is still not complete. Communication has been a major issue: emails often go unanswered for weeks, and there’s been very little proactive follow-up.

I’ve also repeatedly asked for a full set of plans to check details for accuracy, but they’ve refused to provide them. This lack of transparency and accountability is incredibly disappointing, especially considering the investment involved in purchasing a new home.

While the house itself has potential, the lack of proper aftercare and ongoing support seriously undermines the overall experience. I expected more from a developer of this size and reputation.

I recently bought my new home at Snibston Mill and am currently watching the build go up. Kyle has been amazing keeping me up to date and helping to smooth the way.

He is very knowledgeable and is happy to help wherever he can, he truly cares about your experience.

I am looking forward to working with him while we put our new home interiors together and feel confident that the excellent customer service will continue knowing that he is on hand when you need him.

I am very disappointed with St. Modwen Homes. I have raised concerns for months about serious issues in my property, but no effective action has been taken. Cracks on the walls, water marks, and a cracked window during winter raise concerns about the quality and durability of the build.

In June, my front door broke and has still not been repaired, leaving my home unsecured while I live here with my young child. This is not acceptable under any circumstances.

Customer service has been extremely poor and unresponsive. In addition, nails have been left scattered around the estate, causing repeated tyre damage to my car. Despite evidence, the company has refused to cover these costs.

Given the poor build quality, lack of accountability, and ongoing customer service failures, I cannot recommend St. Modwen Homes Kiln Gate.

I haven't had a bath/shower for one week because each time i do, my living room  gets wet because there is a leakage in the bathroom and they have refused to come sort it out, also issues with my fence which is popping open  i reported over 2 weeks ago still no response to my emails.  Am completely fed up of the St Modwen homes/Miller homes customer services avoiding phone calls and not replaying to emails. I bought one of their  properties in Kiln gate estate in ST6 and my completion date was 24th of May 2024. They have made my life a living hell  since i moved in and there services is appalling and disgraceful. They deliberately avoid phone calls and don't respond to emails and act like a dodgy developer that don't care about people that bough homes from them and its clear they are one of the worse developer in the UK. 

They change their name to Miller homes in February this year and the situation has gotten worse since then and they are not doing anything to fix this which is a shame. 

Am really fed up of the hole situation and regretted buying a home from St modwen/Miller homes, even the site manager could not help me sort things out, all he kept saying is leave it with me and nothing has been done when this should be classed high priority.

I had similar experience previously  when it took  over 8 months to fix my garden.  Its a shame really and i have no choice than to put this out here on the Trust pilot for the world to see because am fed up of their lies and games.

We have 2 major issues at the moment. 1. We cant use the main bathroom shower due to poor grout workmanship. its only been just over a year and there are gaps in the grout in the family shower. St Modwens/Miller homes sent a plumber who seems to have made it worse. We are being told by customer service not their problem. 2. There seems to be no drainage in our garden and when it rains it pools at the bottom end. I have asked for evidence of the drainage in the garden that was meant to be installed and met with complete silence.

Now moved into snibston mill. From start to finish kyle was excellent. When I moved in I was very dubious after watching way to many YouTube snagging videos to the point where I booked one of them to do the snag.

I have been looking for issues for the last 6 days and found nothing. Today we have the snag which was nearly 4 hours long. Full results will come back tomorrow yet the company said it was excellent.

Site manager Joe has been first class since we moved in always walking around the site and happy to help. When moved in gave us his number encase any issues came up.

Couldn't be happier with Kyle (sales) Joe site manager and the house/site

Would rate higher than 5 stars if could.

Absolute disgrace. It was really bad customer service already but since taken over by Miller Homes the only answer you can get is “we are to busy and someone will be in touch with you” They have ruined my garden in May and since that time Im trying to get customer care site manager at Egstow Park in Clay Cross to come over and see what has been done but still no luck after 3 months constant calls and emails. AVOID AT ANY COST.

We are absolutely thrilled with the service we received throughout our home-buying journey. The communication was easy, prompt, and incredibly efficient. The ongoing support has been both highly professional and genuinely personalised — something we truly appreciated as first-time buyers.

We feel incredibly lucky and grateful to have met Olivia at Bramshall Meadows She guided us through the entire process with clarity, patience, and understanding, making what could have been a stressful experience feel seamless and even enjoyable. We couldn’t be more thankful for her help in making our dream of owning a home come true.

As for the development itself, the new St. Modwen estate in Uttoxeter is stunning — spacious, green, and thoughtfully planned. We can’t wait to settle in and become part of this growing, vibrant community.

My partner and I began our search for our first home around the Uttoxeter area in April, with no prior experience in the property market. We came across a St. Modwen Homes property on Facebook and decided to enquire. Within 24 hours, Olivia at bramshall meadows reached out to us and immediately offered her support and guidance to help us begin the process.
From the very beginning, Olivia was incredibly helpful, knowledgeable, and reassuring—especially when it came to making big decisions for our first home together. Her positivity and professionalism made the entire journey feel seamless. We truly felt that our best interests were always a priority.
Thanks to Olivia’s support, we were able to purchase and move into our new home within just 6-8 weeks. Any questions or concerns we had along the way were handled quickly and efficiently. What stood out most, though, was the outstanding aftercare. No matter how big or small the query, Olivia always made time for us—and that genuine care didn’t go unnoticed. For anyone unsure about purchasing a home with St. Modwen Homes or Miller Homes, I honestly encourage you to look no further. Our experience has been nothing short of excellent, and we couldn’t be happier with how everything has turned out. We truly believe that without Olivia’s guidance and support, we wouldn’t be in the position we are today—settled into our first home and feeling confident every step of the way.

We are currently in the process of purchasing our home at Bramshall Meadows, and the service we have received from Olivia has been nothing short of amazing. We receive regular email updates, including photos and nothing is too much trouble. She is always on the end of the phone (or email) if you have any questions or need help. She has a wealth of knowledge when it comes to purchasing your property and no matter what issue we have come across (usually to do with estate agents or solicitor's) she has always found a solution. Olivia is an incredible member of the St Modwen/Miller team and she should be recognised for such outstanding service, we truly cannot thank her enough for her help so far. We can’t wait to get in our new home! Steph and Steve

We purchased our home at Bramshall Meadows in Staffordshire and Olivia was brilliant. Kept us updated on the process and even on move day waited for us to hand over the keys as we were travelling some distance. First class service from end to end from Olivia. Thanks for your help in making the process as stress free as possible. Lovely development too and good quality homes, highly recommend. Thanks Olivia, a credit to St Modwen!

From our very first phone conversation, the sales advisor Kyle at Snibston Mill, St. Modwen Homes impressed me with his professionalism, knowledge, and genuine care for our needs. He made several promises about the level of service we could expect, and I’m delighted to say that he delivered on every single one of them.

He guided us through every step of the process, kept us updated, and ensured everything ran smoothly from start to finish. His attention to detail and dedication truly made the experience stress-free and enjoyable. Without a doubt, he is the best sales advisor I’ve ever dealt with, and I couldn’t recommend him highly enough.The builders are also excellent at their service and we haven't felt any issues so far on the building quality.

Absolutely dreadful since Miller homes took over (I didn’t think it could get any worse but apparently it can) they simply don’t reply to emails to customer services and you have to email the complaints email address instead.

Also contractors can damage your home and they won’t fix it! Painters pulled my tumble dryer out and scratched all my flooring, I sent a picture immediately but they are denying liability.

ABSOLUTELY DREADFUL.

Sarah and Shirley in the sales home at Kingsgrove, Wantage, have been a real pleasure to work with. First rate attention to detail and to the customer needs. No stress, no pressure. Great experience.

I tried very hard to make a cash purchase of a St. Modwen Homes Flat in Wantage, but after accepting my Offer the Company made this impossible. Firstly after accepting my Offer they issued a Reservation confirmation with an impossible completion date. Then they claimed that my Offer, which they accepted, was in fact an incentive which could be lost if I did not meet the impossible and non-agreed completion schedule. When I raised the issue with Staff I was told that they wanted to complete the sale before their imminent year end, hence the ridiculous and unachievable date. This date also conflicted with their own Ts and Cs which indicated 8 weeks to exchange not completion. My Reservation fee should have been refunded immediately when I had to pull out because of St. Modwen Homes unilaterally imposed dates and rudeness, but it took over 5 weeks and several calls and emails to get even half of it back. When I emailed again to ask for the full amount because it was demonstrably their fault that the deal collapsed, they chose simply to ignore me. In the meantime, their highly aggressive, well frankly rude, Progress Chaser contacted my Solicitor and Estate Agent and was rude to both of them. My Solicitor's Staff commented that they had never ever been spoken to like that before, drawing an apology from the Progress Chaser who commented in an email to me from the Progress Chaser. who stated "If we (i.e. St. Modwen Homes) do not press the urgency to Estate Agents down the chain, they usually are not so motivated". This was patronising and insulting to the highly professional women who run the well established Agency I was using. In any case, they were working from me, not St. Modwen Homes. There is an established protocol for queries via Solicitors when required and the progress Chaser simply added undue confusion and stress to the process without speeding-up anything. The on-site St. Modwen Sales Lady was helpful, but in terms of corporate communication and customer management, this experience was from the previous Century in tone, manner and attitude. I am 73 years old and have bought and sold numerous properties of different types over the years, and this has been by far and away my worst and most disappointing experience. I'd hoped to move close to family, but St. Modwen Homes made this purchase impossible for no good reason and did not respond with any positivity, or indeed at all in some instances, when I tried to resolve issues with them. I am referring this to the Property Ombudsman as it has been unnecessarily stressful, and in my opinion, unethical in business terms, A nightmare home buying experience.

We are in the process of purchasing our home at the Bramshall Meadows development. The whole process has been made a lot smoother and easier by the incredibly lovely Olivia. She truly truly cares about the clients she deals with! This is evident in the way she has spoken to us since we first visited the development back in 2024. She is super knowledgeable!! She knows that development like the back of her hand and has an in depth understanding of the end to end construction process.
Although there have been delays with our plot, Olivia has kept us updated with the progress of our house, sending us photos regularly which we have really appreciated as we currently live so far from Uttoxeter.
Olivia is an asset to St. Modwen/Miller Homes. Her ability to build rapport is fantastic, she has gone above and beyond and really helped us on this journey and we're looking forward to completing in a few weeks!
Thanks for everything Olivia! We cannot wait for our long awaited Mayne!
Priscilla

Liverpool City Council gave land to St Mowden free of charge to build affordable homes on the Plot

There were supposed to be homes built on the plot in the Liverpool L4 district, but the project never went ahead. Instead, the St. Mowsen sold the land for £1.2 Million and kept 100% of the money. The County ward is in dire need of new investment, yet this lot didn’t give a single penny back. It’s an absolute disgrace — you're sitting on money made from this community and doing nothing to support it.

Lib dems have a campaign to release the money back to Liverpool City Council ( Not Labour) do the right thing give it back.

I did send an email to the company ,todate I've not had a reply.
Next stop is BBC Watchdog

We reserved a home with St. Modwen but 4-weeks later decided to cancel. We had concerns about the estate management set up for new build estates, having experienced poor service and spiralling estate management fees on our existing home which we had purchased from new 3-years ago.

We confirmed cancellation on the 1st July and were advised a refund would be made less £250 administration fee (£750 in total).

It’s now 15-days later and we still haven’t received our refund. We’ve chased and chased and no one is responding.

A site sales rep advised it can take up to 4-weeks but the reservation form we signed and NHQC state refunded reservation fees are made within 2-weeks.

At time of enquiry, the house builder was really responsive and after we reserved we were bombarded with emails and calls to ‘progress’ the sale with them pushing for completion in June, even though we hadn’t committed to that at time of reservation, and were again advised at reservation meeting we had 60-days to exchange contracts (June completion would have been just over 30). So the builder was really responsive at that point. But since cancelling we’ve not heard anything and have had to chase and chase for our money back.

Really disappointed and this is now holding up our ability to put a deposit down on a rental property we have been referenced for and accepted to let.

We watched our dream home being built from the foundations up and could not wait to move into it.

The final week before move in was full of ups and downs and stress and if it hadn’t been for Kyle I very much doubt we would have completed on time.

Kyle is not just a salesman, he genuinely cares about your experience and goes above and beyond to ensure your move is as smooth as can be (despite the hindrance of some solicitors !!) he is a credit to St Modwens and now I look forward to living in my perfect home.