St. Modwen Homes Avis 

Handley Place, Weston-super-Mare

St Modwen are failing in finishing the road resurfacing in a timely manner. It is a health and safety risk to drive up and down the road. They are failing in keeping residents informed of the planned timescales for rectification and are refusing to engage with residents regarding this issue.
Furthermore, they are not finishing the tree planting and aesthetics of the site. All this in light of the site being finished with all but 1 house sold and no St Modwen contractors on site!!

Kyle was our agent and he has been amazing to work with- friendly, helpful and always quick to respond. Made the whole home-buying process easy.

We were greeted by Joanne who immediately introduced herself. We explained our position and she presented all of our alternatives. She was very pleasant and knowledgeable about not only her site but others where we could see show houses . My wife and I were both very satisfied and actually enjoyed our meeting , if the houses are as good as the agent we will be buying one hopefully.

Have just viewed our new build and it looks nothing like like the house we agreed to buy. The sales team advised that changes were made to the appearance but we were not notified. We are now seeking legal advice as the house looks ugly and we would not have purchased or exchanged if we knew the house would look like this. We were promised the house would look like the show home but currently we are devastated that changes have been made without discussion. St. Modwen have recently been purchased by Miller Homes and they approved the changes.

St Modwen homes Heathy Wood, now builders are off site, no communication with head office they do not respond to emails, disgusting service too many problems to list here, no formal complaints phone no, no response to email sent on 30 September, they try avoiding you!!!!

⭐️⭐️⭐️⭐️⭐️ Excellent support and guidance from start to finish!

We recently purchased our first home at Snibston Mill with St. Modwen Homes, and our sales representative Kyle has been absolutely outstanding throughout the entire process.

From our very first visit, he was patient, transparent, and genuinely committed to helping us find the right home within our budget. He guided us through every stage — from initial discussions and mortgage coordination to handling all our questions about warranties, snagging, and completion details.

Even when unexpected challenges came up, Kyle always responded quickly, explained everything clearly, and went the extra mile to find solutions. His professionalism and friendly approach made what could have been a stressful process feel smooth and well-organized.

We’re now happily moved in and couldn’t be more grateful for Kyle’s support. Highly recommend both him and St. Modwen Homes for anyone looking to buy a new-build property!

As far as new build buying goes st. Modwens in worcester have been great. We’ve had some slight snags which have all been sorted. No new build will be perfect but aftercare has been very good.

We’ve paid for a house but haven’t even had a note about progress or planned visit to see it, yet our completion date is November! The customer service is atrocious, we’ve got cover staff in our sales office who have failed to provide any updates or help - the last 6-10weeks before our homes ours has been awful, we’re still waiting on our pre plaster check but with 6 weeks to go till completion I’m pretty sure we’ve missed that… no comms about any progress, what the plan is, since Miller took over and the staff came in - it’s been a shambles.

Very happy with the experience I had with st Modwen homes. I have to say kyle was very helpful through the whole process, made everything easy as possible. ⭐️⭐️⭐️⭐️⭐️

Scammers and extremely poor customer service. Contacted every single email and complaints and get ignored or provided with refusal to accept responsibility or do anything about snags.

Took my money for extras and failed to fit them and now refusing to refund the full amount.

They also fail to follow actions directed by NHBC and the consumer code.

Next step will be court, which they will also probably not attend and make excuses for.

Response to st modwen:

Customer service have not been compliant on 2 occasions with NHBC now and same with the consumer code. NHBC are yet again having to take it upon themselves. Due to further delays and none compliance, the consumer code is also having to take further action.

After Miller combines with St.Modwen, the customer service gone wildly worse. I have told them the tiles went wrong for months and no replies at all. It is not like that before when we move in years ago, the site team would take care of it at once and the problem will be solved within a month. It is really disppointing and I am not going to recommend it anymore.

I was very happy with my experience at St Modwen Homes . It’s always a stressful time when buying a house and I have to say Tigan was so helpful and always had a smile and there to make the whole process as easy as possible. Very happy with my experience at Brandon Leas .

Buying a house with St Modwen Homes was over all a good experience. Purchasing with a chain can be very stressful and at points we wasn’t sure it was going to go ahead. However, with great communication from the team especially Tigan we always felt reassured as she motivated us on. Some minor snagging issue were noticed after completion but the team sorted these issues and nothing was ever too much to ask. A massive thank you to Mick, Dave & Tigan for all of their efforts. We are very grateful and are looking forward to enjoying our new home.

As a first time buyer, my experience went really well with Branston Leas. Everything was explained really clearly throughout each stage by Tigan. She made sure I was well looked after. Highly recommend!

Olivia @ Bramshall Meadows has been so helpful in our home buying journey. She is knowledgable, thorough and friendly. We are excited to move into our new home next year!

We are looking at purchasing a new home at Bramshall Messows in Uttoxeter and Olivia has been great in terms of her patience and expertise. We are so excited to purchase a new home there as soon as ours sells!!

Me and my partner had an amazing experience when dealing with Branston Leas. Tigan made sure the process went smoothly and was always there to offer her support. Would definitely recommend to any first time buyers!

Absolute pleasure dealing with Tigan at Branston Leas, no faults what so ever and such a smooth process, highly recommend!!

Moved into our lovely home earlier this year and couldn't be happier! We had our fair share of problems when going through the process given our selling chain but Tigan and the whole St Modwen team were really helpful and supportive throughout. Very grateful to all.

Buying a St Modwen home during the Miller Homes takeover has been the single worst decision we’ve ever made. They take your money, then vanish. The “aftercare” and complaints process are a complete joke.
 
Here’s what we’ve endured:
* Major defects: Toilets and baths unusable due to blocked drains two weekends in a row, leaking bathroom sinks that needed multiple fixes. All mixed with other very lazy snags including damaged windows, broken toilets, chewing gum mastic, blown/broken bricks, damaged kitchen worktops due to no sealing around the kitchen sink, unsecured bathroom sinks, chipped fascia boards (probably caused by the poor site behaviour outlined below), damaged glass door (paid extra) which they are taking months to rectify.
* Dangerous site behaviour: Builders throwing stones at houses, and diggers swung over our fence and garden — a serious safety hazard. Here’s what the director said about the stones incident: “having taken this up with the people in question, they confirmed that wasps were starting to build a nest on the gable end of the plot and they thought it a good idea the try and knock it down, they have been discouraged from taking such stupid action”. Shows the level of professionalism from all parties
* Utilities chaos: Electricity, gas, and solar panels all incorrectly registered, leaving us unable to set up bills for months. We’ve lost an entire summer’s worth of solar benefit and spent 20+ hours on the phone. Miller refused compensation stating “as I stated in a previous response we have now processes in place are per Miller Homes guidelines to ensure all meter serial numbers and readings are submitted in a timely fashion.” That doesn’t exactly help us now does it?
* Water meter disaster: St Modwen even tried to bill us for water usage before we legally owned the property.
* Deception: A sales advisor pressured us to reserve by lying that half the land would be sold off. Also, when we reserved the property we were not told what stage the build was at meaning it was a fight to choose the options we wanted.
* Customer care and complaints failure: Our “customer care manager” disappeared for months with no cover. When we escalated our complaint, directors responded with lazy, dismissive emails — they couldn’t even get our road name right. The complaints process feels designed to wear customers down, not resolve anything.
* Snag process started off well, but is now very slow. We think this is because the site manager in charge of the snagging process is hopelessly overworked.
* Often when snags are worked on, they create more work (wrong coloured replacement kitchen door was sent, hole hacked in the back of kitchen drawer to allow the drawer to close around a gas pipe).
* All this from what St Modwen claim is an award-winning site.
 
This company is a shambles. Staff are leaving left right and centre, systems don’t work, and customers are treated with contempt. Even our conveyancer described their processes as a joke after being chased for exchange of contracts a few hours before St Modwen issued a new contract due to miller homes taking over.
 
Avoid Miller Homes/St Modwen at all costs. They are incompetent, dishonest, and incapable of managing customer complaints.

UPDATE:
If you dare to raise a formal complaint, you are simply ignored under the guise of an “investigation.” Emails go unanswered for weeks. During this time, ongoing snagging issues are dismissed by an incredibly rude Regional Customer Service Manager, who appears to have little understanding of what customer service actually means.

What is even more concerning is that when you complain about poor customer care, the very same Regional Customer Service Manager — who is directly responsible for the issues — is appointed to handle the complaint. This is a clear conflict of interest and shows that Miller Homes does not even follow its own complaints procedure.

At every stage, responsibility is deflected. Everything is framed as the customer’s fault, and at no point do Miller Homes accept accountability for their own failings.

Based on our experience, once contracts are exchanged and money has changed hands, customer care becomes dismissive, defensive, and borderline hostile. This is not how a reputable housebuilder should treat its customers.