St. Modwen Homes Avis 

Fantastic support from the customer hub team at Pear Tree Fields in Worcester; Ally, Sabrina and Sally went out of their way to help us with viewing a property and advice.

Blythe Fields, Staffordshire

We purchased our first new-build property from Fiona at the Blythe Bridge estate, and the whole experience was excellent. She guided us through every stage right up to completion. Nothing was too much trouble — she always came back promptly with answers and clearly knows her stuff.

We chose all of our options with Joanne, who was really helpful and friendly, and great at supporting us when we were stuck on a decision.

Our home tour was with Keith (Site Manager), who showed us around back in November and talked us through the plan for the rest of the build. Before Christmas we had our home demo with Billy (Deputy Site Manager), who walked us through how everything worked and sorted any immediate snags we’d picked up. They genuinely helped us out of a few issues, which we really appreciated given that many places had already shut down for the Christmas break — and they didn’t have to.

On completion day we met with Kirsty (Customer Services), along with Fiona and Billy, for the handover. It was great to see them all and to be able to move into our new home in time for Christmas.

The team at Blythe Fields made the whole process easy for us, and we really do appreciate it. We’d definitely recommend moving here to others.

Thank you Fiona, Joanne, Keith, Billy and Kirsty!

We went to the Valley rise development today to get some information on a specific plot and house type.
Joanne answered all the questions we had. She put a lot of effort into gathering the information we needed to help make a decision on the plot.
She did a fantastic job showing us what the house and the development has to offer.
Joanne came across as brilliant at her job.

The buying experience was very good, with attentive site staff and workers.
That lasted about 4 months.

Since then a parking issue has been reported at least twice where commercial 3.5 ton vehicles are parked in breach of the covenants.
The site manager was informed but nothing has been done, ruining the buying experience for all, especially first time buyers.
This resulted in residents reluctantly having to call the police!
Sad to say the company are more concerned with selling, rather than helping recently 'installed' residents.

From start to finish, our experience been nothing short of exceptional due to the Sales Consultant Kyle Jarvis at Snibston Mill Development. He has has been incredibly professional, supportive, and genuinely amazing throughout the entire process of buying our new home. No request was ever too much trouble, he was always there to help, and always with a smile on his face.

What truly sets him apart is his commitment to going above and beyond. If something couldn’t be resolved immediately, he never left us wondering; he always came back with a solution. His communication was clear, honest, and reassuring at every stage, which made what can be a stressful process feel smooth and manageable.

He is thoughtful, truthful, and takes real pride in his work. We always felt supported and confident knowing we were in such capable hands. We couldn’t have asked for a better sales assistant and would highly recommend St Modwen to anyone looking to buy a home . An absolute credit to his profession.

My husband and I visited the sales hub for Woodcroft Park. Lindsey was absolutely fantastic. She is incredibly knowledgable about the site, the build stage, the local area, and the wider development site. She gave a great overview of the houses on offer on the development. It’s a shame there isn’t a show home available yet, but I’ll be straight over as soon as they are ready.

From the start of our buying our forever home journey has just been amazing Claire and Lauren have been the best keeping us updated at every stage of our process. They are both a credit to you team, we can't thank them enough for everything they have done for us.
Caroline where do I even start, she has been nothing short of incredible!! She really really is a credit to the team. She has been at the end of phone if I've needed a moan, a cry (there has been a lots of tears), advice shes been there. She is just amazing we wouldn't of been in our new home now without her chasing constantly she is just amazing. Thank you so much Caroline!!

Joanne was very helpful and enthusiastic about the homes to be built and the site.
She gave us lots of information about the area.
I liked that she showed us examples of the kind of options for kitchens and tiling etc that were included in the basic house specifications.

I moved into my St Modwen house at the Glan Lyn site about 10 months ago! The sales team (Simon, Paula & Toni) were all really helpful throughout the purchase. And Josh and his team have been amazing since I moved in! They all go that extra mile to make the whole experience as smooth and problem free as possible 😊

We brought our new build with St Mowdens in Swansea.Our experience has been fantastic.Really happy with the quality of the development.The after sales experience has been amazing as well.They took care of us even after handover.We were pleasantly surprised with the after sales service.Special mention to Elaine,Amie,Phil and Stewart for their patience and support with the home buying process.Your help has made the whole moving process much more simpler for us.Would highly recommend St Mowdens.

Communication from the very beginning has been quite inconsistent and often vague. While I understand that the merger between St. Modwen homes and Miller homes may have contributed to some disruption; we had still expected a higher level of communication and attention, particularly as our purchase sat between the two organisations during the process. I would have thought that customers like us, that bought between the merger would have been more carefully considered.

We also feel that this process has not been entirely fair, and at times we have been rushed to complete important steps. For example, we were only given one day's notice for our first fit appointment, which meant that neither myself or my partner could attend. We were assured that photos or a video of the appointment would be provided, but we have still not received these. This is consistent with the wider issue of the IT system, to which we have never had access to throughout the process. And for reference, we have only been called in for our home demo/snagging on the 8 of December, which we feel is quite close to our completion day on the 12 of December. We're hoping that this does not delay our completion day further.

Our most pressing concern, has been the specification of the house itself. We discovered by many of our swing-by's that the property was not being built to the specification originally shown to us by Mercedes. Although we are grateful that this has since been resolved and that the house will be and has been built to correct specification shown, it is worrying that this discrepancy was not communicated to us. Had we not raised these issues, nor been aware that changes had been made without our knowledge, we would have been purchasing a home that differed significantly from what we had agreed to buy.

Overall, this process has been far from ideal. We do understand that there have been challenges on your side, but we're disappointed with how several aspects have been handled. Despite this, we're looking forward to finally moving into our new homes, and we would welcome a further discussion to see whether anything further can be resolved or if any compensation may be appropriate given the circumstances.

If it even more disappointing that even now after we have moved into the property that St Modwen continue to do a terrible job. Having been promised that we would get a visit from the customer care team to address any snagging issues, it has now be 1.5 months and we have had no correspondence from anyone regarding this.

Very disappointing and would not recommend St Modwen to my worst enemy.

After moving into the Glan Llyn Estate there were a few snagging issues which Josh and his team (John & Callum) rectified to a high standard. They have been a very approachable, friendly and helpful team. Thank you!

Excellent customer service and overall viewing experience with the estate agents. We have been to a few new homes and this was by far the best set up. Very friendly, knowledgeable and accommodating estate agents.

Bought a new house in late summer 2025. House was finished well. Snagging list had lots of little things, but they were all sorted promptly and properly. There was nothing that stopped me living in the house or cost me money so really all fine. There’ll always be little things.

Sales team were ok; they got the job done.

After-sales team has been great. Site guys are great. Generally very happy with St Modwen. If I win the lottery, I would consider buying a 5 bed from them.

Popped in to the sales office just to see the show homes and ended up buying a new home all thanks to Kyle! We were kept up to date from start to finish, Kyle has been an absolute pleasure to deal with since the second we walked into his sales office and will be greatly missed once the development is finished. The quality of the home is second to none, we haven’t had any major issue since we’ve moved in in March and any snags we had after moving in were sorted within a couple of weeks. Would highly recommend St Modwen to anyone, great quality homes which stand out from others thanks to their stunning huge windows!

Beautiful developments and fantastic customer service especially from Kyle

Moving in was great experience fro. Day one everyone always been super helpful! Everything we asked they always deal with it straight away! Kyle always around being friendly talkative, overall super happy we used st modwens

Want to a say a big thank you to Kyle at St modwen snibston mill. You made our home buying experience exceptionally smooth

My experience, it was wonderful buying our first home with St. Modwen homes , Kyle was great 👍, his communication excellent 👏, can't wait to buy our 2nd home from St. Modwen homes. Really appreciate the wonderful gestures and customer care towards buying our first home.
Thank you Kyle
Thank you St. Modwen homes

Non existent customer service from West Midlands team. They ignore emails when you report issues including management.

Whoever trains them / advises them on how to do their job doesn't know what actual customer service is. My queries relate to a site they are still legally responsible for despite not building on it now. So, they choose to ignore us.

I received a reply to this review asking me to get in touch. I think you are missing the point. I do get in touch with your customer services team. They ignore customers! The site is Weogoran Park if you want to look into issues on site.