St. Modwen Homes Avis 

Very helpful staff, very welcoming and lovely throughout. Highly recommend.

Such an amazing experience from the start, made to feel so welcome, very helpful, polite and genuinely kind people! Thank you

Kyle went over and beyond to help us. Good all round experience.

I had a snagging problem and I contacted the Customer service. They sent the warranty manager and their repair engineer (Phil) He did the repair professionally. He left the repair room tidy and very clean. I am very satisfied with the quality of the repair. That's why I score a 5▪︎.

Minde did a fantastic job of sorting my wall out. He worked efficiently and the end result was impressive. Would highly recommend - thank you

What an asset Caroline McElhone is to the team. We were so grateful for her support and help whilst navigating through what should have been a straight forward conveyance but hit a number of hurdles which Caroline helped us to overcome.
Thank you Caroline and the team

Would have been a disappointing experience without the help and expertise of Caroline McElhone who guided us through the whole procedure. A fantastic asset for the company who gave common sense answers and ensured any problems were quickly resolved.
Went above and beyond to provide help and advice even when she was on holiday.
From reservation to exchange, January to March, she was always available on the phone irrespective of the time or day.

I would strongly advise anyone considering buying a property from St Modwen Homes (now owned by Miller Homes) to think very carefully in the West Midlands area.

My property still has a long list of unfinished works and examples of very poor workmanship. Some of these issues have been outstanding for years despite repeated attempts to have them resolved.

To give just a few examples:
- A downpipe was never installed, leaving an open hole in the ground. My toddler has already had his foot stuck in this hole three times, which is a clear safety hazard.
- We experienced a gas leak due to poor fitting during construction.
- Cabinets in the property were damaged by flooding caused by faulty workmanship and still have not been replaced, despite us waiting for over a year.
- Our front porch frequently has standing water due to poor drainage.
- The main drain appears to have a crack, and when the weather is hot or after heavy rain, there is a strong sewage smell coming from it.

The list unfortunately goes on.

Customer service has been extremely disappointing. I still have a significant number of outstanding issues, some of which are now more than three years old. This is despite the company’s two-year guarantee and the promise of delivering a safe and properly finished home.

At this point, I feel I have no option but to consider pursuing the matter through legal channels due to the continued failure to resolve these problems. Gas leaks, sewage smells, and obvious safety hazards are not what anyone should expect when buying a new home.

If you are looking for a safe, well-finished property and responsive customer service, my experience with St Modwen / Miller Homes has unfortunately been the complete opposite.

Called into the office in Consett to speak with someone and was greeted by Joanne. She couldn’t have been more helpful, giving me her time, explaining everything thoroughly suited to my situation and going through all of my potential options. Lovely lady to help and was very understanding with excellent knowledge to support me with big decisions being a first time buyer!

A member of my family purchased a home on Honeydew Row Broomhall Worcester
6 months after moving in they are still awaiting missing parts in the house. Electricity meters to be sorted ( due to sales people not dealing with the issue correctly)
Still a lot of snagging issues which are not being addressed! Once they have your money they are no longer interested in any issues
Appalling after sales service!

Minde came and put up some units for me in my kitchen. He was very professional and polite and did a fantastic job . He was organised and tidy and cleaned up after himself. It was a very accurate and professional job . I would like to thank him for this work. Many thanks Claire Neale

We purchased a property from St Modwen at Snibston Mill last week and had a fantastic experience throughout. Kyle, the sales representative, is very approachable, professional, and always welcoming, with a consistently positive attitude. He made us feel comfortable and supported from start to finish.
He took the time to answer all our questions clearly and explained everything thoroughly, which made the whole process smooth and stress-free. He is truly a treasure to St Modwen Homes and a real credit to the team.
Highly recommend!

I attended Woodcroft Park and spoke to Brenda. The standard of service and knowledge was outstanding and made me want to buy a house. Thank you for your time and assistance.

Over the last 2 years Josh ( Customer Care Manager) has gone over and above and nothing has been to much trouble at anytime.
He has gone out of his way to ensure I have been happy with his customer care
Which has been more than exceptional.
Josh has always been helpful, polite and extremely professional.
With all the issues I have had, Josh has provided support in many ways which has helped not only with moving in but also settling in to my new home the last 2 years

Lindsey at Woodcroft Park has been amazing. She is friendly, cheerful and always smiling. We look forward to moving into our new home!

Just exchanged on our new house which is due to be finished in the autumn time. We’ve had an amazing experience with the sales executive Lindsey so far. She is cheerful and friendly, keeps us up to date and has made the buying process feel like a breeze :) She is always happy to see us and talk through anything on our minds. Thank you Lindsey at Woodcroft Park!!!!

I emailed to just enquire about a property on the Branston Leas estate, Staffordshire, at the end of Dec. We were first time buyers. Tigan at the sales office was super helpful and offered support every step of the way, and we completed at the end of Jan! Literally a month all in. We were so nervous and unsure of the whole process, but Tigan was brilliant (and still is regarding and issue/support we may need) and everything moved seamlessly!
We had a great experience and have had nothing but great customer service so far. Michael has already been to do the snagging appointment and everything is booked to be corrected/tidied up also!
What a great team! Thanks!

Joanne was very helpful, she guided us through all of the steps moving forward, was open and honest, and gave us plenty of great advice.

Glan Llyn- The worst first home experience ever! PLEASE AVOID

Dear [Customer Care Team / Josh / St. Modwen Homes] - ombudsman if you see this

I am writing to formally escalate my ongoing complaint regarding the condition of my garden, which remains unfit for purpose despite assurances and proposed remedial plans dating back to August 2025.

As you are aware, site management acknowledged that the garden required levelling and that the patio would need to be extended to resolve the severe dips and flooding issues, even saying it all needed to be ripped up and the possibility of astroturf along with slabs would be the only resolution, myself, my partner Josh customer care, site manager and main builder were all present during the Conversation. Contractors who later attended advised that the proposed works would not rectify the problem and could potentially make matters worse, And completely refused to do the work that was promised, again back in August 2025. I was informed I would be contacted with a confirmed start date for appropriate remedial works. Since that visit, I have received no further visit and zero communication.

We moved into the property in November 2024. Since then, the garden has been unusable. During winter times , it experienced extreme flooding due to the uneven ground levels and is now a mud pit, We have made reasonable efforts to improve the situation ourselves, including reseeding, however this has not been successful due to the underlying levelling and drainage issues. In July, we even sought to privately appoint a landscaper at our own expense in an attempt to remedy the problem. Two independent landscaping companies declined to undertake any work, stating that they were unwilling to accept liability given the condition and structural issues of the garden. One of these companies produced a written report detailing the defects and underlying problems, which was forwarded to you at the time. This demonstrates that the issue is not minor, cosmetic, or maintenance-related. It is a fundamental construction and groundworks issue that cannot be rectified through simple surface treatment. We should not be in a position where we are attempting to privately fund corrective works for defects that fall within your responsibility.

Even in the summer months, our very first summer in our new home we were so excited, it was not fit for use. This has been my primary concern from the outset and remains unresolved, alongside other outstanding snags.

I have been more than patient. However, we are now in February 2026 and the continued lack of action and communication is unacceptable.

I require within 7 days:

1. Written confirmation of the full remedial works to be carried out.
2. A confirmed start date.
3. A clear and realistic completion timeline.

If this matter is not resolved urgently, I will proceed with formal escalation. This will include submitting a complaint to the New Homes Ombudsman and any other relevant regulatory bodies.

In addition, should this remain unresolved, I will publicly share my experience as a homeowner with your development. I have a significant social media following across multiple platforms and am fully prepared to document and share the ongoing issues and lack of resolution. I am also prepared to attend the Buyers Hub, stand outside to make prospective purchasers aware of my experience.

As someone who works with high-value clients a
daily basis, I fully understand the standards of professionalism communication and accountability that should underpin any reputable business. As a business owner myself, I find the level of customer service and lack of follow-through in this matter deeply disappointing and far below the standard I would expect from a national developer.

This situation has gone on far too long. I expect immediate engagement and a clear resolution plan.

I look forward to your urgent response.

We moved into our house on the Snibston Mill site in Nov 2025, we are more than happy with our house. The build quality is brilliant, location for families is great, next to the Snibston collery park, which has a lovely cafe, century theatre, play area, fishing lakes, golf course, bike trails, lovely walks.
Kyle the Sales Advisor has been amazing throughout the process and his passion really shines through, even after moving in he continues to support where he can, even if it’s a friendly wave when he sees us.
The site team have been amazing and Ellis, Jo, Kaith and team have been so friendly and helpful, nothing is too much trouble.
Callum the Customer Service Manager has also been so helpful, and professional.
Any snags that we have had (minimal and expected), has been dealt with promptly.
We feel that we have definitely made the right decision moving here.
Thank you to the St Modwen team and their supply chain (who have also been great) for making the experience of buying a new build a great one.