St. Modwen Homes Avis 

It was a good experience starting this journey and Kyle has being Soo exceptional.

Kyle provided us with a very positive experience. He was friendly, approachable, and made everything easy to understand from the beginning. He kept us informed, explained our options clearly, and was always willing to answer any questions we had. His support and guidance gave us a lot of confidence throughout the process. We’re very grateful for his help and would definitely recommend him.

Kyle assisted us and We were properly taken through every bit of what we have to know and felt very happy. We understood every bit of the investment we are investing

Kyle is exceptional at his job, very friendly and supportive. I cannot say much about his professionalism. I will highly and sincerely recommend him and the company (ST. MODWEN) to everyone.

Kyle at Snibston Mill Coalville has been so helpful from start to finish. He always responds when we have a concern and always reassures us on the outcome. No matter the problem he’s always so helpful.

Whenever I ask for a viewing of my home to see the progress he always gets me in as soon as possible. And walks me through every step and tells us the date of when things are happening.

The house looks fantastic and I can’t wait to move in.

Thank you!

From our very first meeting Alison at Collier Fields has been understanding, transparent and nothing but supportive throughout the initial reservation process. Available and on hand to answer any questions that arise.
The process ahead is less daunting with the Collier Fields team at my side.

Alison and Jess at Colier field have been absolutely amazing so far. They have helped us so much. We are first time buyers and we had no clue of where to start. From walking into the office nothing has been to much trouble at all, I can’t wait to see our forever home come to life as the months go by.

We’ve had such a fantastic experience with Elaine at St Modwen Homes in Seaham Garden Village. From the very first interaction, she has been incredibly helpful, knowledgeable, and genuinely supportive throughout the whole process.

Elaine has gone above and beyond to keep us informed, answer all our questions (no matter how small!), and make what can be a stressful experience feel smooth and exciting instead. Her communication is excellent, and you can tell she really cares about her customers and takes pride in what she does.

Nothing has ever felt like too much trouble, and her friendly, approachable manner has made a huge difference. We’re so grateful for all her help and would highly recommend her to anyone looking to buy at Seaham Garden Village.

Thank you, Elaine, you’ve been amazing!

I knew there was something too good to be true when, by chance, we found a beautifully designed house in a fantastic location at Handley Place (Plot 6) in 2024. Perhaps the early warning signs of numerous St Modwen employees on site openly expressing their eagerness to get the rest of the land sold and get the hell out of there and move on to other projects/employers should have been an indication.

But the stars aligned in every other regard. Although I considered pulling out numerous times, from the identification of small issues that would not be fixed between multiple visits before completion, to the numerous GDPR breaches, stingy negotiations, and the uncomfortableness the sales team felt when they were instructed from upon high to deploy the classic rushed completion playbook threats because they knew damn well I had skin in the game and wouldn't fall for them.

But we pressed on assuming there was just a lot a fatigue on site and within the company. The Miller homes acquisition was looming, and these guys were understandably soon to be moving to other employers as is the nature of the industry. Because once we complete, if we're buying from a quality homebuilder, it shouldn't be too much difficulty getting things fixed right?

Well I think others have done a good enough job on here painting the picture of the site issues at Handley Place. But this goes right to the heart of the problems with internal processes within this business. It seems they're very much geared as a development company, which is St Modwen's core root, and not selling to members of the public.

On the day of completion, not a single issue that the assistant site manager himself had picked up on numerous site visits had been fixed. After they killed the garden retrofitting drainage before completion (keep note of this drainage theme), a fresh new lawn was half dead. On the very first visit before the kitchen had been finished, we were told not to worry about the sink being damaged where there was a visible foot print where it had been stood on as the house wasn't ready yet. 18 months after moving in, it's still like that. When the sales rep came to welcome us, she remarked upon opening the patio door that it rubbed on the patio. None of this bothered me too much. I've lived in new builds before, and things like this get fixed pretty quickly, and this house was of far better quality that any I'd previously experienced. Even the professional surveyor we paid remarked at how few issues he found.

But this is where the battle began. The communication channels seem almost purposely designed to deter raising issues. From no reply inboxes, to various snag lists that never seemed to be acknowledged into a single place, and communications between various parties loosing messaging in translation.

The sink issue, for instance, where all that had to be done was Bob the kitchen fitter guy to pop in for half an hour whilst they were still building and get one out the van (which is what Persimmon or Taylor Wimpy would do) had to involve a back-and-forth with a small sink and tap company despite the fact the issue was that a St Modwen decorator simply stood on it by accident whilst painting. The Damp Proof Course has been breached as my garden is 150mm above the DPC height and the garden drainage has failed. Problematic when you live at the bottom of a hill at the foot of marshy moor land.

But St Modwen like to blame everyone else. The solution to the garden height, DPC breach, and air brick covering was first to get to glazing company round to jack the patio doors up to maximum height, something which they'd already done. The waterlogged clay garden eventually pushed the slabs slightly, which crushed a plastic threshold and the doors had to be forced open. Under heavy rain, small puddles began coming into the house, the flooring began to warp, and the skirting boards started getting mouldy. Yet St Modwen had this listed as some sort of slight patio height issue, with the solution being to "check plans".

I complained 6 months ago (they have 56 days to agree on a solution), something which I hate doing. No one likes a 1-Star Review "I want to speak to the manager" Ken or Karen (as a manager myself, I certainly don't!). But this company frequently insults my intelligence. Despite making clear I do thoroughly understand the regulations for DPC levels and level access provision, this old chestnut has now been used 3 times. I've asked for my drainage to be fixed and my finished level to be 150mm below the DPC 6 months ago. But despite a promised 56 day turnaround time, they've just ignored the issue and suggested a few stones and slight lowering of 25ml! What?

After 2 winters, I have damp in my house, my garden is a desert, and St Modwen expecting me to be greatful that I have them half a million quid!

As first time buyers, we went into this process blind, but St Modwen Homes have been really helpful with guiding the process and ensuring it all went smoothly. As we were assisted by Tigan, she was truly such a great help and spoke to us in a warm and friendly way, allowing us to ask any questions without any worry. Would highly recommend.

I enjoyed looking at the house designs and Carl was very informative. I particularly liked the 2 bed newson design, it is more in my budget.

We visited the Seaham Village development recently and met with Elaine. A great experience, she was so helpful and answered all of our questions. The show home is stunning!
Thank you again for all your help and patience and for the lovely tea and coffee!

Very friendly team, helped with the smooth process of buying, great experience and great customer support from tigan and Caroline.

We had such a quick and easy purchase thanks to Tigan and Caroline at Branston Leas!

Always super happy to help with anything we needed even when we felt we were being nightmares! Kept us in the loop with things and helped us every step of the way.

From the first day that me and my family viewed some plots on the site, through the rest of the process until the key was awarded to us, the office team were truly amazing. Special mention Tigan and Ben who were so helpful in everything that we need to know as first time buyers. Thank you so much guys!

Having moved into our new build there were the inevitable ‘snags’. We expected some challenge from the developers (that’s what happens right?) wrong! Josh could not have been more helpful. In terms of aftercare service, Josh demonstrated all the skills required as an aftercare/service provider. He is a great listener, empathetic, even better problem solver and fantastic negotiator (to our advantage) Always jovial, nothing is too much trouble. He is also reliable. I have to say all of the St Modwen employees and subcontractors were fantastic. I cannot speak highly enough of them. Shout out to Callum, John, plumbing and groundwork lads.

Customer service mind blowing experience.
Kudos to you ladies @ Tigan and Caroline.

Since moving into our new home back into September in Glan Llyn, Josh has been amazing and so helpful with any issues we have had. We had a snag list before we moved in and most of these were delt with before we moved in with Josh making sure the rest and any additional ones were completed in a timely manner.

When we have raised other issues he has dates arranged and keeps us updated.

When we see him around the site, he is always smiling and makes time for a chat with us and checks in with how things are going.

We have recently reserved a plot at Seaham Garden Village with the assistance of Elaine Mills. Buying a new house can be very stressful but Elaine has been most helpful throughout the process. She is very knowledgeable and her advice has been very reliable. Some people just do their jobs but I feel that Elaine has gone above and beyond.

Absolutely lovely experience here, the ladies made the reservation meeting for my sister so special and personal which I didn’t experience with buying my own new build through a different builder so it was really refreshing. They're clearly very passionate about what they do and that makes a huge difference.

Thank you so much! Xx