St. Modwen Homes Avis 

Branson leas popped in the office got all the information we needed from Caroline and tigan

Ra at St modwen West works has been extremely helpful with advice as having problems at the beginning of purchase.He always rings to say how things are going along looking forward to moving in.

I allways found the sales manager really helpful with the information we needed of them always gave the answer's we wanted no nothing was any trouble for him always polite in person and always on the phone with answer's we asked we are looking forward to moving into our new in not the two distant future from M.Cole

My experience with St. Modwen Homes West Works has unfortunately been extremely disappointing.

Buying a new home should be an exciting and positive milestone. I entered the process genuinely wanting to purchase a property and looking forward to owning a new home. Unfortunately, the experience became unnecessarily stressful due to unclear communication processes, inconsistent requirements, and repeated delays.

During the early stages of the purchase, I experienced significant difficulties with the administrative and compliance processes. Requirements were not clearly explained from the outset, and information requests appeared to change as the process progressed.

I want to make clear that my concerns are not directed at the sales team. In my experience, the sales team were polite, supportive, and worked hard to try to navigate the situation. However, they appeared to be trying to manage a system where the processes, requirements, and communication from head office functions lacked clarity. This seemed to place both the customer and sales staff in a difficult position.

Rather than having a clear and coordinated process, information often appeared to be passed between teams, creating unnecessary confusion and delays. At times it felt that I was having to chase information, clarify expectations, and help move the process forward myself.

The situation reached the point where I felt it necessary to raise a formal complaint. For someone making such a significant financial and personal commitment, it should never have reached that stage. A customer should not need to make a formal complaint simply to obtain clarity, effective communication, and confidence in the buying process.

Unfortunately, instead of rebuilding my confidence, my later experience reinforced my concerns. When I made the difficult decision to cancel my purchase, the cancellation was acknowledged and I was informed that the process would begin. However, further delays followed, requiring additional chasing before matters progressed.

Again, I want to acknowledge that individual members of the sales team continued to try to help and resolve matters. My concerns relate to the wider systems, head office processes, communication pathways, and lack of clear ownership when issues arose.

Ultimately, the experience affected my confidence to such an extent that I no longer felt comfortable continuing with the purchase. This was not the outcome I wanted when I began the process, and it is disappointing that the customer journey led me to that decision.

Based on my experience, I would be reluctant to purchase a home from St. Modwen Homes/Miller Homes in the future. Trust, transparency, and confidence are essential when buying a home, and unfortunately my experience did not provide these.

We’ve just had SIMON round to sort out a few snags, he was fantastic, so much so we have asked if it can be him to visit on the follow up appt. He works immaculately and the finish is great! We are on Greenway Chase, Leckhampton. Really please, thank you!

Fantastic service by Caroline, service with a smile and gave fantastic advice too. Got all the information we needed and more. Thanks again Caroline!

The entire house buying process was smooth, no stress. Due to the help of the team and marketer (kyle from the coalville branch) he was absolutely helpful and supportive, he supported me every step of the way. Finally when the house was completed, it was in due time, with good mordern and sufficienting quality.

Kyle at Snibston mill st Modwens has been so helpful and genuinely so consistent and supportive throughout the process. He has a genuine care for helping people and keeping you informed every step of the way, a top man who cares abouts his customers and the best person we have dealt with whilst looking for a property by far

“Email forwarded at 4:08 pm 02-Jun-2026. Thanks for your help😀”

We have been living in our St. Modwen home for almost two years now and, overall, we have been very happy with our experience, which is why I am giving a 5-star rating.

As we are approaching the end of the 2-year warranty period, we recently contacted Customer Care regarding a few maintenance items, including some wall cracks, a gutter leak and a couple of installation-related issues. We have provided the relevant information and photographs and are currently waiting to hear back regarding an inspection and repair schedule.

I appreciate that customer service teams can be very busy, and I am sure this is simply an oversight. I would be grateful if someone from the Customer Care team could contact us to arrange the necessary repairs before the warranty period expires.

Thank you, and we look forward to hearing from you soon.

Steve

Kyle is a very good person and he give us the best treatment, his customer services is topnotch. I can’t wait to move in🍷

I wanted to praise Lee Mason, who came to fix my fridge freezer. He did a great job fixing it, including the freezer door which wouldn't shut- other technicians had failed to fix it. Thanks Lee!

Kyle at Snibston mill is amazing.

Never ever lets us down with anything and works so hard to get our house ready for completion.

Mila at Crabhill Kingsgrove, Wantage, St Modwen
I intended to purchase a property on the KingsGrove
estate with StModwen homes. During the process
my personal situation made it difficult to continue
with the assisted move and purchase.
My review then is that Mila was extremely helpful
setting up the assisted move option, which helped me. considerably. Mila is very proficient and knowledgeable, but was also very caring to me, and I am very thankful to her.

Buying are first home, Caroline and Tigan have been great, really helpful. Explaining everything to me, perfectly. answered all are questions and patient with us. Thanks for everything

Visited the Cedargate at Valley Rise Delves Lane on the 7/5/26. A stunning home presented beautifully. Joe who came to talk to us couldn’t have been more helpful. Received loads of info from her with no pressure.

We really appreciate the exceptional service John provided with the snags we encountered. We cannot thank him enough for a job well done! 👏

In the early processes of buying our lovely forever home from St. Modwens. Spoke to Nicola Frain in the Seaham branch and she couldn't have been more helpful, going through every little detail and option available to us. Really made what is a complicated, daunting experience feel easy and exciting. Thanks so much :)

Amie was so informative and so patient with us. We had plenty of time to discuss our ideas around moving to the area. The estate is do beautiful and so peaceful m. We feel really excited x

Kyle is always friendly and keen to support you.

Another false promise by St Modwen. After my last one star review, I was contacted via Facebook DM. The team advised forwarding my emails and they would arrange for the North West Team to address my concerns. This was brilliant service although a little late as it had already been months of no response to my communications.

The North West Team advised the following would be completed in the next couple of weeks. This was 21st Feb 26:

Road Sweeping Kerb Lines
Chemical Treatment Kerb Lines and Paths
Moss Brushing
This will include making safe and repair of fallen fencing.

They neglected to mention the two broken street lights which I had previously reported so I confirmed this by return on 24th Feb 26 (no response/acknowledge from NW team)

So now it’s the 23rd April 26 and the above have not been actioned, the kerb lines are still full of weeds and leaves, fence still falling over, street lights still not working. I feel two months is more than enough time to resolve these issues considering I reported most of them last year and was advised these would be addressed in the next couple of weeks.

What’s going on St Modwen?