I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was never able to login to the 'dashboard' - even after I tried signing up with my email multiple times and the guy who sold me the sim in the store watched and tried to help. Now I don't know if I'... Voir plus
L'entreprise a répondu
Lily from tjr Guildford branch kindly connectef me re: sim as my Smart phone has been a learning cirve Well done Lily gor sorting my connection Regards a grateful customer
L'entreprise a répondu
My problem was sorted out and I was able to carry on using my phone as normal, plus given a discount for three months as compensation for my troubles.
L'entreprise a répondu
À propos de l'entreprise
À propos de Superdrug Mobile
Écrit par l'entreprise
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Écrit par l'entreprise
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Coordonnées de contact
4,2
Bien
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Superdrug Mobile
Hi Pauline,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your SIM card.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Really easy to set up and customer…
Really easy to set up and customer services are excellent: prompt replies to my two emails with clear instructions.
6 septembre 2026
Réponse de Superdrug Mobile
Hey Elle,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to the team to let them know they did such a great job helping you out.
We're so glad to hear that the setup was straightforward for you, thank you for choosing Superdrug Mobile!
Thanks, and have an amazing day.
Kara
The Superdrug Mobile Customer Care Team
Great selection of products and great…
Great selection of products and great offers for loyalty card customers.
18 septembre 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Mrs B Derbyshire,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our service.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Superdrug sim
The overall experience was good however on a few critical occasions the internet didn’t work so I tried a variety of methods including shutting down to resolve it. However it wasn’t a fail safe method so it was a little frustrating at times especially when travelling around Britain and the countryside
3 septembre 2026
Réponse de Superdrug Mobile
Hi Simon,
Thank you for taking the time to leave us a kind review!
If you ever have issues using your data again, please open a live web chat with us by pressing the chat bubble icon in the bottom-right of our website, and we can guide you through some useful steps.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
A returning customer
A returning customer! Previously an excellent experience and decided to come back. But with a regret, faced issues with setting up account, was almost impossible to get help to fix the issue. Took over 2 weeks to resolve.
Bad customer online support !
3 septembre 2026
Réponse de Superdrug Mobile
Hi Khushi,
Thank you for taking the time to leave us a review. I'm so sorry to hear about the experience you've had with us and I completely understand how frustrating it must be not to be able to set up your account. I sincerely apologise for any inconvenience caused.
Could you please get in touch at help@superdrugmobile.com with as much information as possible about what happened and include the reference 5384079? I'd love to help investigate this further to see what happened, how we can assist further to make this better and improve our services for the future.
I look forward to you getting in touch!
Warm regards,
Mateusz
The Superdrug Mobile Team
Great
Great, from buying my sim in the shop, assistant very helpful and I resolved an issue by the chat box on Superdrug mobile. Would still prefer to speak to an actual person though.
2 septembre 2026
Réponse de Superdrug Mobile
Hi Kiz,
Thank you so much for taking the time to leave such a kind review and I'm delighted to hear that you've enjoyed your time with our team! I'll be sure to pass this on to everyone here as I'm sure it'll make their day!
Wishing you all the best!
Many thanks,
Mateusz
Superdrug Mobile Customer Care Team
Love the points program
Love the points program. Not so much signal where I live but it is almost the same for other operators.
1 septembre 2026
Réponse de Superdrug Mobile
Hi there!
Thank you for leaving us such a review! I'm sorry to hear the signal isn't great in your area. If you haven't already, I really recommend checking that you have the correct APN settings on your device. This will give you the best speeds possible. We have a handy guide on how to check these here:
https://help.superdrugmobile.com/en/articles/3396204-set-your-phone-up-for-travel-abroad
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Unhelpful
Unhelpful, I wanted my pac number and customer service and the next work would not give me it.
Think twice before using this mobile service.
26 août 2026
Réponse de Superdrug Mobile
Hi Rebecca,
Thank you for taking the time to leave a review. I am sorry to hear you're having trouble requesting a PAC code.
Please can you kindly contact us via live chat so we can look into this for you?
We look forward to hearing from you.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi John,
Thank you for taking the time to leave us a review. I am sorry to hear that you wish to leave Superdrug Mobile.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com and include the reference 5377964. I'd love to help investigate this further to see what's happened and aim to restore your faith in Superdrug Mobile.
Kind regards,
Courtney
The Superdrug Mobile Team
SIM card only worked in the British Virgin islands …
I could only use this SIM card in one of the three countries I visited recently. It wasn't a plug and play experience as suggested at the point of purchase.
30 août 2026
Réponse de Superdrug Mobile
Hi there,
Thank you for leaving us a review. I'm so sorry to hear about the experience you've had with your SIM not working.
We're always here to help and we'd be more than happy to help look into this further if you're still open to giving us another chance.
To get in touch, please send us an email to help@superdrugmobile.com and include the reference #5376342 so we can assist you further with this.
I hope you have a lovely day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi Vivian,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our customer service.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Yesterday I received a text with sorry…
Yesterday I received a text with sorry to hear you are leaving and a PAC code, I did not ask for this and haven't spoken to anyone in the 2year contract, I messaged by email as you can't speak to a human and all answers are generic. The Tech team have been looking into this since yesterday as my number has been ported to Giff Gaff number rings and person hangs up, my account has been closed my email accounts hacked and nobody from Superdrug seems to care. My banks fraud teamhas stated someone has tried to access my accounts but still nothing from superdrug. Giff Gaff have replied stating once Superdrug contact them my fraud team can claw back my number and Giff Gaff can see what members have set this up. I am stressed as spent all day changing passwords and now all my banks are frozen. Bet they would work quicker to solve it if it was happening to them and shows how lax the security is as this Sim Swapping is a big Fraud issue given by them not me! :(
9 septembre 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Debbie,
Thanks for getting in touch.
I'd love to help, I'mvery sorry you're experiencing this.
As we have been discussing for a couple of days, this is already with our technical team, who are working hard to investigate this situation and resolve it for you.
Everything you are requesting has been done and we will be in touch via email as soon as we have an update to share.
If you need further assistance in the meantime, please do get in touch and we'll be happy to help.
Thanks
Carmen
Superdrug Mobile Customer Care Team
Fantastic helpers in Lerwick
Fantastic helpers in Lerwick, Shetlands Superdrug Store. I would never been able to figure it out myself.
27 août 2026
Réponse de Superdrug Mobile
Hi Sandi,
Thank you so much for taking the time to let us know how helpful you found the team at the Lerwick store. I’m going to pass your comments on to them, I’m sure you’ll make their day.
If you have any questions about your Superdrug Mobile SIM, please let us know and we'll be more than happy to help.
Hope you have a great day.
Thank you
Carmen
Superdrug Mobile Customer Care Team
grate
grate. only issue is messages sometimes come through abit late. but overwise no issues would defo recommend.
9 septembre 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Chloe,
I’m sorry you're having some issues with your SMS arriving late, I'd love to help.
Can you write us an email to help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com, so we can investigate this for you? Please quote #5369383 if you do.
Many thanks,
Carmen
Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi there!
Thank you for leaving us such a nice review!
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
I went to tell customer services about…
I went to tell customer services about my problem
with access and all I got was a big speech about
how I should contact some person or other.
Not helpful.
24 août 2026
Réponse de Superdrug Mobile
Hi James,
Thanks for taking the time to leave a review; I’m sorry to hear you’re not happy with our customer service.
I’ve looked into this and can see you haven't contacted us since August 24th, when we helped you activate your SIM.
I wonder if you contacted the wrong team and were asked to contact us directly.
Can you please open a live web chat with us quoting the number 5366371, so we can help you with your account?
To open a web chat, please press the chat bubble icon in the bottom right of our website.
https://www.superdrugmobile.com/register/
I look forward to hearing from you.
an effortless but friendly experience
Everything in the activation was set up and I appreciated the personal email and help with my number port. I was only coming to you temporarily while Giffgaff sorted a Sim issue, but I was so impressed I've decided to stay.
23 août 2026
Réponse de Superdrug Mobile
Hi Will,
Thank you so much for taking the time to let us know how helpful you found our services. I am going to pass your comments on to the team, I am sure you will make their day.
I hope you have a great day.
Thank you,
Majenta
The Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi Landiwe,
I’m sorry to hear you’re not happy with your signal, I'd love to help.
I’ve looked into this and I can't see any contacts from yourself about your signal.
If you write as an email to help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com, we'll be more than happy to assist.
Many thanks,
Carmen
Superdrug Mobile Customer Care Team
They were very helpful took time to…
They were very helpful took time to sort out but got there in the end,it's all good.
17 août 2026
Réponse de Superdrug Mobile
Hi Linda,
Thank you so much for leaving such a nice review! We appreciate your feedback.
We're always here to help, so please connect with us if you need anything in the future.
Thanks, and have a great day.
Michael
The Superdrug Mobile Customer Care Team
Because when I want to open the account…
Because when I want to open the account it’s not allowed me it’s again and again do email for help and not able to get point back
15 août 2026
Réponse de Superdrug Mobile
Hi there,
I’m sorry to hear you're having issues opening an account.
Could you send an email to help@superdrugmobile.com, or pop on our live chat, including the reference 5360443? I'd love to help investigate this further, and I am confident we can resolve this as quickly and efficiently as possible.
Thank you,
Vinnie
Superdrug Customer Care Team
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