I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My problem was sorted out and I was able to carry on using my phone as normal, plus given a discount for three months as compensation for my troubles.
L'entreprise a répondu
I was never able to login to the 'dashboard' - even after I tried signing up with my email multiple times and the guy who sold me the sim in the store watched and tried to help. Now I don't know if I'... Voir plus
L'entreprise a répondu
Lily from tjr Guildford branch kindly connectef me re: sim as my Smart phone has been a learning cirve Well done Lily gor sorting my connection Regards a grateful customer
L'entreprise a répondu
À propos de l'entreprise
À propos de Superdrug Mobile
Écrit par l'entreprise
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Écrit par l'entreprise
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Coordonnées de contact
4,3
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Superdrug Mobile
Hi James,
Thank you so much for taking the time to leave such a nice review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
I was so fed up with the very bad…
I was so fed up with the very bad service I experienced with 02, that I started looking for another provider, and that's how I discovered superdrug mobile while shopping in Kingston . I was very lucky to be helped with the whole procedure of switching to the new provider by this extremely helpful, knowledgeable, efficient and polite gentleman called Sinad, who made sure everything is done quickly and properly, I can't recommend him enough to anyone thinking about changing the network! - plus the new service/provider is highly superior and for the 1st time I have no problems with the network/coverage. It was the best decision to switch to another network on this day 13/8 in the Kingston Superdrug.
13 août 2026
Réponse de Superdrug Mobile
Hi Zen,
We really appreciate you taking the time to leave such amazing feedback! I'm glad you're enjoying being with us.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
They are really helpful
13 août 2026
Réponse de Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. I am going to pass your comments on to our team, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Good value for money
Good value for money, transfer from old provider was smooth and efficient, no issues when using phone abroad
8 août 2026
Réponse de Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your SIM card.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
I bought this mobile for my friend
I bought this mobile for my friend, it was with me till 23rd of August; I had no issues with the network
7 août 2026
Réponse de Superdrug Mobile
Hi Buniyan,
Thank you so much for taking the time to leave such a nice review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Lily from tjr Guildford branch kindly…
Lily from tjr Guildford branch kindly connectef me re: sim as my Smart phone has been a learning cirve Well done Lily gor sorting my connection
Regards a grateful customer
5 août 2026
Réponse de Superdrug Mobile
Hi there,
Thank you so much for taking the time to let us know how helpful you found Lily. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
virtually straightforward signing up…
virtually straightforward signing up and using new SIM. No problems since.
10 août 2026
Réponse de Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your SIM.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi Alan,
Thank you so much for taking the time to leave this lovely review!
I am glad to hear that you are pleased with the quick number transfer and great prices we offer.
Your feedback is much appreciated!
I’m going to pass your comments on to the Superdrug Mobile team, and I’m sure you’ll make their day.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
You must on drugs if you dont switch to these guys
Got a packed SIM only deal at a great price
Eveything easy. Delivery and sweat over and connection all spot on. If I could give 6 stars I would
7 août 2026
Réponse de Superdrug Mobile
Hi Steve,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your SIM card.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great weekend.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Reasonably easy to connect
Reasonably easy to connect. Availability of people on Chat helped. Accessibility in other parts of Europe was helpful.
Adding credit for some calls was unexpected
8 août 2026
Réponse de Superdrug Mobile
Hi Bernie,
Thank you for taking the time to leave such a kind review and I'm really happy to hear that you've enjoyed your time with our team today. If you do ever need any help, please do not hesitate to get in touch. We're always here to help!
Wishing you all the best!
Many thanks,
Mateusz
Superdrug Mobile
Réponse de Superdrug Mobile
Hi Vjosana,
I'm delighted to hear that you are grateful for our services! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to our team! If you do ever need any help, please don't hesitate to get in touch. We're always here to assist!
Many thanks,
Mateusz
Superdrug Mobile Customer Care Team
The helpful lady in superdrug in…
The helpful lady in superdrug in Stranraer, and the help on messages
3 août 2026
Réponse de Superdrug Mobile
Hi Fiona,
Thank you so much for taking the time to let us know how helpful you found our staff. I am going to pass your comments on to them, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Very easy switch from my previous…
Very easy switch from my previous provider . Contacted every step of the way . Brilliant!
3 août 2026
Réponse de Superdrug Mobile
Hi IMELDA,
Thank you so much for taking the time to leave us this lovely feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Nazia
The Superdrug Mobile Customer Care Team
Simple to connect.
2 août 2026
Réponse de Superdrug Mobile
Hi Glen,
Thank you so much for taking the time to leave a review. I am glad to hear you found the activation process easy to follow. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Shop assistants were very helpful and…
Shop assistants were very helpful and polite, but the sim does not work in my WiFi unit, which is what wanted it for!!
Contact system leaves a lot to be desired
3 août 2026
Réponse de Superdrug Mobile
Hi Rob,
Thank you for taking the time to leave a review. I’m sorry to hear you’re having issues with your SIM not working.
Could you please email us at help@superdrugmobile.com or start a chat with us online at www.superdrugmobile.com. quoting the reference number '5338962' so we can look into this for you.
Many thanks,
Courtney
Superdrug Mobile Customer Care Team
Réponse de Superdrug Mobile
Hi Glyn,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your SIM.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Fantastic service and great network.
My transfer of number was so easy. The network has worked perfectly and is good for the areas I have been too.
The courtesy check in was a pleasant surprise and I’m happy with everything so far and would highly recommend.
31 juillet 2026
Réponse de Superdrug Mobile
Hi Holly,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your SIM.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
I haven’t used Superdrug Mobile before
I haven’t used Superdrug Mobile before, but so far I haven’t experienced any issues with the service.
I know some people have mentioned having problems, but personally, I’ve always had full signal wherever I’ve been, so I can’t fault the coverage.
The only issue I’m currently experiencing is upgrading my package to the all-unlimited plan.
I purchased the SIM in-store and paid £10, but the package I received only includes 30GB of data, along with unlimited calls and texts.
Unfortunately, I use a lot of mobile data, so I’m now having to wait another two weeks before my plan changes to the all-unlimited package. I currently have only 3.58GB of data remaining.
I was advised that I could purchase additional data to get me through until the upgrade, but I don’t really understand why I should have to spend another £10 on 10GB of data when I’m already waiting for my plan to change to unlimited.
With many other mobile providers, upgrades can be applied immediately, so I feel this is something Superdrug Mobile could improve.
If a customer has requested an upgrade to an unlimited package, it would be much more convenient if the change could take effect straight away rather than having to wait for the next renewal date.
Apart from this, I’ve had a good experience with the service and the coverage has been excellent.
The SIM was originally just a quick purchase because my previous SIM stopped working, so I wasn’t necessarily planning to stay with Superdrug Mobile long-term.
Unfortunately, the current situation with upgrading my package has made me unsure whether I’ll continue using the service in the future.
28 juillet 2026
Réponse de Superdrug Mobile
Hi Jack,
Thank you for taking the time to leave us a review and I'm really sorry to hear about the trouble to upgrade your plan.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com(opens in a new tab) and include the reference 5335403. I'd love to help investigate this further to see what's happened with your account and aim to restore your faith in Superdrug Mobile.
Kind regards,
Nazia
The Superdrug Mobile Team
Five days. Zero service. Apparently worth £13.
I’ve now been without calls, texts AND mobile data for FIVE DAYS because of Superdrug Mobile’s network issues.
I can’t make or receive calls, I can’t reliably contact my GP about ongoing medical problems, and I’ve had important communication affected.
Then, during an already vulnerable situation where I was being followed and genuinely felt I might need to call the police, I couldn’t. I later reported the incident to the police and even told Superdrug exactly what had happened.
Their response? Nothing that reflected the seriousness of the situation. No real concern. No asking for the police reference. No meaningful solution.
Instead, after FIVE DAYS without service, I was offered 1,300 points.
Yes, you read that correctly. Five days without the basic service I’m paying for, serious consequences, and apparently the solution is £13 in points. Groundbreaking stuff.
And the customer service deserves a special mention. Their advisors seem to have mastered the art of answering everything except the actual question you asked. You can ask a very straightforward question and somehow receive a completely unrelated paragraph that avoids answering it. Impressive technique, genuinely.
I’ve now asked for this to be escalated and requested a deadlock letter because I’m taking this elsewhere.
If you’re considering Superdrug Mobile, please think twice. A cheap mobile service isn’t much of a bargain when you suddenly have no way to call anyone when you actually need to.
And if Superdrug’s response to this is another generic automated “sorry to hear about your experience, please contact us” message, please don’t bother. I’ve already contacted you. Repeatedly.
10 août 2026
Avis spontané
Réponse de Superdrug Mobile
Hi Alex,
I am so sorry that you've been experiencing this with the outages and lack of service with us over the last 5 days.
I have reviewed the information, and I can clearly see you've been impacted, and we've also received your complaint form. Please know this has now been raised to the highest level of management we have to be resolved, and we are taking into consideration that while we cannot control when a mast goes down, being without service is not a nice feeling.
We want you to know we do wish to support you through this and come to a valid resolution that is fair for the situation.
We will look into everything we have and respond to your complaints form on Monday 17th August by the end of the working day.
Thank you for your understanding, and we're sorry again for the situation
We do wish to restore your faith in Superdrug Mobile, and we will work hard to resolve all of this.
Enjoying my new Sim card
My new SIM card is extremely good. I’m looking forward to shopping in Superdrug and experiencing the added benefit I will receive from them
1 août 2026
Réponse de Superdrug Mobile
Hi Therese,
Thank you for leaving us such a great review! I'm glad you're enjoying your SIM.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
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