Tanishq Avis 

Tanishq jewellery is all great and amazing. But this review is for their website. Their site interface is pathetic, everytime I press ‘back’ it scrolls all the way up. Then I have to scroll again past some 2000 items. It’s so annoying. This needs to be fixed asap.
Customers need to get an idea of designs and budget and all so they check online website before going to physical store. Their website needs utmost attention.

Very poor and rude customer service given and misguidance by the staffs are covered by silly policies and putting customers under the bus .

My family has been a loyal customer of Tanishq for as far as I remember and the relationship goes back 30 years. We had never experienced anything but excellent service and assured quality products.

However, what we faced today ruined 3 decades of trust. The Encircle Id, Invoice that can be traced by phone number, which is linked to both PAN and Aadhaar, and certificate of authenticity- all seem to be fake assurances to fool customers and harass them after selling a faulty product.

I purchased a diamond necklace worth a lot in Dehradun. Gifted to my sister. After 2/3 wears, it broke just like that. Since my sister lives in Hyderbad, she went to return it and faced such harassment. They ridiculously expected me to fly to Hyderbad to return the product. What is the whole point of having a dozen identifications and proofs when Tanisq is going to harass customers who return the defective and /or sale of old /recycled jewellery???

Real service and trust is not about selling billions of worth jewellery, but how Tanishq deals with customer grievances especially in relation to faulty products.

Total disappointment and Tanishq in my mind is forever Tarnished. A local street side jeweller would have handled it much better. If you wish to buy from Tanishq, ask the right questions before buying. Examine closely and test the product. Try and don't change the phone number used for billing as their Encircle number doesn't mean anything (hogwash). Ensure you take a half day leave, the billing process takes more time than the actual purchase. God forbid, it you are stuck with a Defective Product, ensure it's gifted to a person who lives in the same city where you purchased, or else, a long bureaucratic process and we are supposed to trust them with the product when it goes back to the factory. Funny or ridiculous...not sure!

Don't trust their latest digital app too. Two weeks back, we could see the whole history of our purchases. All disappeared now with an update. Tanishq probably plays by the rule of probability. Who retains bills and invoices for so long. No bill no digital record...means more deductions when you want to exchange or return despite the tanishq symbol on the jewellery. When selling, they hype the proposition ...Buy Diamonds as you will get 100 value on exchange or sale . And when you actually go back...a rigmarole of requirements that are nonsensical.

First of all, if you are from the south the designs are minimal. You have got not much choice.
Second, the waiting time is very long for billing. I really cannot understand why a billing should take so long.
Third, when you get the bill you cannot understand how it has been calculated. They will give an explanation just to confuse you more.
Biggest joke is you get an email to give a feedback and when you open the site there is an automated message which says "thanks for your feedback". This was the least expected from a Tata brand. This experience was from the Viviana mall, thane Tanishq.

Employees were very user friendly and had a good and neat service especially from goldsmith - Narayanaswamy
@cuddalore Tanishq.
His works were seen through infront of the customers... trustworthy
Thank you.!

Service, Availablity of products, Customer handling - These three aspects I like.

Customer service. Ragini was much help during the purchase.

Faulty weighing balance scale display used, by purposely adjusting the Sartorius make weighing balance scale to Off-center level and then displayed tared zero weight. This is witnessed by me on 08th August 2024 between 13:00 to 13:30 at Tanishq shop, Near, AISHA MALL, Ground Floor, Shop No.2,&nbsp, Circle, Old Market, Madgaon, Goa 403601. Also, the weighing balance scale didn't display any balance scale calibration status on it.
When I questioned them about the scale being not leveled, the Tanishq employee girl at the billing counter did not respond to adjust the balance scale level and tare it again before weighing. Instead she told me that she has billed 2 milligram lower gold (22 Karat) weight. In reality, an off- centered weighing scale can show the difference of around 1 gram easily.
Tanishq is well adjusted in cheating people by using such tricks of Off-centered weighing balance scale, 10% discount, higher making charges and wastage and many more.
To save my peace of mind, I didn't argue further with them. Also, their behavior was not professional when I questioned them about the Off-centered weighing balance scale.
To summarize, Tanishq Margao easily cheated me with the not leveled balance weighing scale and with such unprofessional behaviour on my 1st purchase there.
There is absolutely *NO TRUST* in Tanishq Margao branch.

Experience was great as the employee(Kaushiki Mishra)showed all the items as per preference.

Particularly Connaught Place showroom male ad-hoc sales person deputed on that day in diamond necklace section, dealing with him was worst experience of our life on 6 August 2024. His commission, if any, may be seized because his efforts was nill and we were having no other option to get the exchange with more money. His behaviour attitude and action way of talking was not as per the job requirements. Perhaps there may be lecuna in your selection process.

Excellent show room , Nagercoil
I thank to Mr.Raja Ayappan to attending me
After I m waiting for 20 minutes
No body ask me what u what
Hello only asking me and help to purchase and billing quickly
Thank to mr Raja ayappan
I refer tanishq points to him only

The staff at Tanishq were doing great job. They were very greatful and helping and also very nice and polite. Not to forget about the sells girl named Supriya she was Just polite humble and was the best amongest the all.

I took golden rivaah policy and unfortunately when I was in need of cash and went to redeem my gold..1st. you can't withdraw cash for the gold you have deposited 2nd..for 1.3 lakh jwellery, making charge is 36k if I buy from tanishq and sell outside as I needed cash then you will loose 36k simply from your pocket on your own amount which you have deposited in Tanishq..so I would suggest not to go with any tanishq plan if you may need to withdraw during the policy..think 100 times..I decided not to look at tanishq anymore

Great shopping experience. We have delighted with policed behaviour of shop specially Ms Roshini Nisad.

Two lots of burgess dog food never arrived all I got was a packet of face mask. Diabolical service, managed to get s refund from Amazon, but anyone ordering through this company beware not very reliable.

The collection of diamond bracelets and gold bangles at Tanishq South Ex-2 is too good. The designs are beautiful.Shaan showed us all the collection of earrings, bangles, bracelets etc.
I also got my old pieces of tanishq jewellery cleaned by Mr Swarup Sampat, the bengali kaarigar, he is skilled in his job and very nice in behaviour.
Thank you

On our recent purchase of Tanishq Nagercoil, we feel very happy and satisfied .Our sincere thanks to your staff Baby Salini.

Tanishq good souk gurgaon is the worst place to buy any jewellery.
There employee Kailash Kumar who sits at the billing counter will harass you and make your experience miserable.
Never ever go there. Worst service and worse shoping experience.