teapigs Avis 

Ordered 300 overpriced peppermint tea bags at £66……but unfortunately for me they are the only ones my wife really likes so I thought I would treat her,
well that was a week ago.

Royal Mail say they have delivered them which they have but not to me, the delivery photo is of someone else’s door that actually says “Flat No 2” on it…..I don’t live in a flat!!…….this was 3 days ago.
Now I understand that issues like this can arise, I’ve purchased things before that sometimes never turn up for one reason or another, but you contact the seller/retailer and hope that they honour their obligation to you and put the problem right, so I tried to contact Teapigs.

I have filled several of their online contact forms in…….no response back.

I have emailed them, but I inadvertently messaged their worldwide email address, nearly instantly I was contacted by a lady in America who explained who she was, she was really kind and helpful and as I was having such a bad experience she said she would forward my email to the UK customer service team……no response back.

I have tried telephoning them many times on different days……..no one picks up…..left message…..no response back.

This really frustrates me when companies selling overpriced but obviously quality products completely ignore and are complacent with their customers when problems arise.
It’s not even like it’s a couple of quid……£66 for tea bags🤦‍♂️

Don’t know what else to do and I hate to have to kick up a fuss about it but I am left with no other option, I have tried to contact them as you would when there is a problem but there seems to be no one there to listen!
I don’t know what else to do, it’s such a shame as I believe the product is really good.

Delivery experience has been getting worse and worse over the last year. My recent order was dispatched 10 days ago but hasn't been received by the courier yet. No response from customer services when reaching out. There are plenty other tea companies that offer better prices and true next day delivery so think I'll be giving teapigs a miss for a while.

Bought pack of 15 to only find 2 bags were empty. However contacted them and explained and responded quickly to problem and got compensated for the loss. Impressed with their service but also love the peppermint tea.

Very disappointed. Placed my order on 4 April. Was advised on 10 April that it had been dispatched but as of today Royal Mail has not received the order despite being advised it had been despatched. No reply to email sent to company yesterday - not even an acknowledgment. I therefore have reluctantly been forced to give one star.

Since writing the above, I have just received the order and the company have more than made good. I can only assume that the original package went missing. Better communication from them would have been preferable so I’ve upgraded my review to 4 stars.

Lovely tea, well packed. Nice staff too.

Not the best I’m afraid. Very late order no updates until I chased . Joyful fruit and nut missing. Never had any issues before but this was surprising.

Ordered 7th April and still not dispatched 9 days later. Zero communication from Teapigs. Really frustrating. This is my first time ordering direct from Teapigs and I will not be a return customer!

I ordered over a week ago and only just putting the order together you took the money straight away and I’m left waiting so much for 2-4 working days

Hello,
I placed my order 13 days ago directly from your website. Still haven’t received anything. After 10 days I received an email saying that it’s been despatched. Today I noticed the second day the same tracking message -Royal Mail is waiting for the parcel. It’s been 2 days and counting even to get into the chain. Then I’ll be waiting for the actual delivery on top of that.
What is going on Teapigs? You clearly don’t value your customers. Only 40tea bags!!
It was my first online purchase from you and needless to say it’ll be the last.
Anna

My parcel has come damaged and wet on its journey, one of the packs was for a birthday present as box is ripped. Now free sample in box either

Ordered on the 6th April, payed £4 for delivery, supposed to be delivered within 3-7 days, and it still hasn’t been dispatched yet, it’s been 8 days already!

I appreciate the company's communication and adding my country to the shipping list.
Teas are of excellent quality. I especially like the tea temples are made of biodegradable plant starch.

It’s taken rather a long time for my order to be dispatched. 10 days and I’ve just been informed that it is awaiting pick up from the courier. No previous contact either.

Placed an order on the 4th of April and it still hasn’t arrived paid £4 for postage
No contact to say where the product is or why it’s delayed won’t be ordering again

Firstly I ordered a set of taster T apigs and a varity of other flavors as my sone has purchased before and told me they were very nice.
When the Tpigs arrived they were packaged well, however I was unsure how to brew some of the flavours correctly for optimum taste. I emailed the customer services team who went beyond helping me, they looked sat what I had purchased and sent me directions for brewing them all and are going to see if its possible to add brewing notes to the packaging.

In my dealings with teapigs I have experienced very helpful and efficient responses, and always got a very positive outcome.

I bought a faulty box of tea bags which had split and I was unable to use. I contacted tea pigs and received a reply promptly the next morning from Kira who asked for details of product number etc and apologised for the fault of the purchase. I have now received an email to say I will be sent a new box. Very happy with how my complaint was dealt with nd how quick it was, thank you Kira

There was a slight snafu with my order but Kira sorted it…above and beyond what was necessary. Otherwise a great service and brand.

I have always drank tea pigs green tea I’ve tried other teas and this is by far the best quality, I had a small issue with a couple of split tea bags and contacted customer service , kira was wonderful, replied immediately and sent out a full box .delicious top quality tea and lovely efficient customer service

I had a bit of an issue with delivery and Kira sorted everything out for me.
I genuinely can’t complain about the Customer service.
If there is an issue Teapigs will attempt to fix it immediately.