Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... Voir plus
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Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
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Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... Voir plus
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We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... Voir plus
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We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... Voir plus
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It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too! The lane was ready and waiting, the touch-sc... Voir plus
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Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Royaume-Uni
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Bowling was great! The pizza that was included as part of the food deal was very substandard quality but no issues with it being a little something.
Suggestion would be for all lanes to have hand sanitisers as pizza fingers and bowling ball finger holes don't make for a great hygiene combination.

Réponse de Tenpin - Coventry
I paid twice as much booking online as I would have by just turning up. Disgraceful.
From your reply you clearly didn’t read my review properly.

Réponse de Tenpin - Coventry
Had to queue 25mins past my time slot to get in. No staff available to talk to.
No tables to sit at or out coats/shoes.
Children fighting and swearing.
Left early.
Tried to email them to give feedback but email didn’t work for the soft play.

Réponse de Tenpin - Coventry
We pre booked our experience 1 game with food, the food didn't arrive we asked the staff who said it was being plated, then we asked again and he said it will be 10mins then comes back and tells us that they haven't even received any food order for lane. The food then arrives stone cold and hard. We complained to the manager got our food out to us within 10mins hot and fresh,

Réponse de Tenpin - Coventry
Booking was very easy quite simple and straightforward to do. We enjoyed ourselves and were shocked at how much it has changed (for the good) as half the family enjoyed the escape room.
I think maybe have more than one till or person(s) asking about bookings on certain days due to length of queue
Other than that spot on and will be booking again soon maybe with more people for bowling

Réponse de Tenpin - Coventry
We went for soft play, pool and darts. Pool and darts was great, easy enough to get a table and darts was simple to book and play. Soft play however was a nightmare and ruined the experience. It was so busy and noisy in there that my younger one (who is 6 and not exactly timid) wouldn't play in there as it was to loud and busy. Even playing pool it got to much as the noise from the soft play was unbearable at times. I've got 2 young kids so am very used to soft play but I just felt they let way to many in this one.

Réponse de Tenpin - Coventry
Lane was filthy
Waited so long for someone to come and help I did it myself.
Slushy has spilt on the seat and floor so it was really sticky.
Another family 2 aisles down kept walking in the live bowling lanes all the way down to the pins but were not challenged by any staff member despite securing noticing.
It was very distracting as at times they walked into our aisle affecting our game.

Réponse de Tenpin - Coventry
We were pleased to see new balls but there just wasn't enough of them. It was a very busy day but even so, we only had one of each weight and we had ten players over two lanes. It made it a very slow game.

Réponse de Tenpin - Coventry

Réponse de Tenpin - Coventry
Service is VERY slow all the time everytime I go it’s the same should really be sorted by now other then that the establishment is nice just need to work on the customer service side of it.

Réponse de Tenpin - Coventry
Only one person on the bar and again one person on the tickets counter , we cued for more time than we actually played. Someone who played on our lane was previously sick and no one came to clear it up until asked twice, we got told we had to wait for everyone to be processed in the line before our game could begin which took another 20 minutes.
Wouldn't recommend going spend more time waiting than anything !

Réponse de Tenpin - Coventry
Terrible service, waited over half a hour to get a drink, staff not bothered. No organisation. Poor experience all around. Also place looks like a building site.

Réponse de Tenpin - Coventry
Very nice 👍 we enjoyed whit my family loved it 😊

Réponse de Tenpin - Coventry
The Bowling lane was good, but it was filthy when we received it. Drink service is slow and poor. In any other place for this price you’d get your G&T served with ice and lime/lemon, but here each time you had to beg for it. Im not saying it’s expensive, but for this price you should raise your standards. Especially the hygiene ones. Everything is sticky, dirty and full of empty glasses and baskets.

Réponse de Tenpin - Coventry
Used to be my favourite tenpin. New layout and lights are awful. Have to find a gap in chairs to get all the way to the far corner to reception. Crap tables and chairs in front of screen. Booths are stuck together so you need loads of you or have to ask everyone to move. Be worse when soft play opens

Réponse de Tenpin - Coventry
Staff seemed too busy to be attentive. There was a 25+ minute wait in the queue at reception. 3 burgers were brought to our lane and left while our backs were turned with no warning—they weren’t ours! It took 20 minutes to flag down a staff member to take them away.
The lane functioned well and no technical difficulties.

Réponse de Tenpin - Coventry
Fast efficient, at Reception when checking in. Bowling Alley was clean and tidy ready upon arrival. Set up was easy.

Réponse de Tenpin - Coventry

Réponse de Tenpin - Coventry
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