Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... Voir plus
L'entreprise a répondu

Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
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Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... Voir plus
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We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... Voir plus
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We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... Voir plus
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It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too! The lane was ready and waiting, the touch-sc... Voir plus
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Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Royaume-Uni
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We really enjoyed the interactive darts however there were some issues surrounding the pool tables which did take a while to resolve. As it was half term there were not enough staff on the bar/reception area. The two staff who were there, were polite.

Réponse de Tenpin - Coventry

Réponse de Tenpin - Coventry
Great bowling experience. Quick service booking in and food delivery quick during first game

Réponse de Tenpin - Coventry
Too expensive at £60 for 2 games but was requested as a birthday treat. Had to wait 20 minute past booking time. Bowling alley was clean and staff friendly.

Réponse de Tenpin - Coventry
A lovely experience by the family all enjoyed our evening.

Réponse de Tenpin - Coventry
It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too!
The lane was ready and waiting, the touch-screen controls were very user-friendly and there were friendly staff on hand to help if we got stuck!
It was great fun, and something we'll doubtless do again!

Réponse de Tenpin - Coventry
Staff were terrible, poor attitude, lack of intelligence and interest

Réponse de Tenpin - Coventry
staff were not very enthusiastic and had very miserable faces.
we ordered our drinks when we arrived to our lane they came 5 mins before we finished( 20 mins after we ordered), this was after we asked what was taking so long

Réponse de Tenpin - Coventry
Used the qr code in the lane to order drinks, after 15 mins still not received, saw a member of staff nearby and asked about my order , to be told it’s only been 15 mins you can always go and get it yourself!!!!! Went to the bar area after a further 5 mins four members of staff just chatting amongst themselves no customers. I asked about my drinks order , oh sorry will do it now so I returned to the lane after a further 5 mins the drinks arrived, one was a bottle of j20 which obviously had not been shaken as all the fruit juice was at the bottom of the bottle, asked if it would be possible to have a straw ! Never arrived
Don’t offer a service if you can not deliver it
Very dissatisfied customer

Réponse de Tenpin - Coventry
Lovely time with my family and friends , place clean , staff brilliant

Réponse de Tenpin - Coventry
The younger staff were changing the music (to their taste) and skipping it half way through songs. It was very irritating. I found that they were just messing around and when there was a big queue at the bar they didn’t help and were just on their phones and walking around the vicinity.
The food was quite awful too. Very overcooked and dry. (Southern fried burger).
We found the whole thing quite rubbish actually.

Réponse de Tenpin - Coventry
I saw staff give someone something but they didn’t have enough tickets.She also started swearing

Réponse de Tenpin - Coventry
we had a lovely time playing bowling and then we thought we would do laser quest that was fun until, one of the staff members jason joined in. we expressed that we did not want him to join in however he didn’t stop

Réponse de Tenpin - Coventry
It was a better experience than a few weeks ago 👍🏻 Everything working properly & plenty of bowling balls of various weights available.
Only disappoint was there were no hot drinks available due to lack of cups...🙈

Réponse de Tenpin - Coventry
Great place to spend time with children
New soft play is great new additions

Réponse de Tenpin - Coventry
Visited the soft play with my 6 year old daughter and my 5 year old son.
A boy was swearing in the soft play at people including my kids. My 6 year old came out with another young girl who was also being sworn at. I asked them to tell the workers so they could address it.
The workers then came out to tell me that my daughter was swearing and this is just to give a warning if it happens again she will need to leave. The other girl also got the same message.
I went to the worker and other girls parents who were angry by this message as neither of our children has done anything and were the ones who reported another child’s behaviour.
I advised the parents that there has been an error made which the other parents agreed but were unhappy at this accusation. The worker called someone who I believe was a manager who simply brushed it off and said that they made a mistake and the workers were only young. No apology and she just walked off with an annoyed look.
This has upset my daughter who has never said a bad word ever in her life to anyone and caused her to be distressed. My som also came out shortly after reporting a boy was using bad words. Given the incident I decided to leave as clearly staff were not addressing the issue. If there is a training issue then ultimately this is down to Tenpin and the management should take some ownership not just brush things off.

Réponse de Tenpin - Coventry
We were told to move lanes after ours kept saying there was a fault so when we changed to the lane they told us another family was on it. It changed to our names but the people were told to keep playing even on our names. I did ask the manager to reset it but it took off the last few bowls which was okay. After eventually changing lanes and starting the game again (took about 20 mins) I had to ask other lanes for bowling balls as we had two heavy ones for 2 children to use and all the other lanes had loads. We then ordered food. Food came and was cold and horrid. We ordered two Pepsi’s and said that the syrup needed changing but the girl was new and had no idea so she brought us two Pepsi max’s which didn’t get drunk as the two people drinking them don’t like diet drinks. Overall was a disaster.

Réponse de Tenpin - Coventry
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