New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... Voir plus
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Établissement
Changer d'établissement3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
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What made it not so great was paying for parking outside and expecting a refund, and being told new system where you use machine inside the building not in the car park, so no refund!! The staff says... Voir plus
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Looks a lot better than before but the negatives are that staff are very slow and look under staffed. We turned up to play at 7pm and we didn’t get to play till 7:30 due to multiple faults. Not being... Voir plus
L'entreprise a répondu
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Coordonnées de contact
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Royaume-Uni
- 0333 034 6100
3,9
Bien
217 avis
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(Exeter) Loved all of the new additions…
(Exeter) Loved all of the new additions to the venue!
But unfortunately there were a complete lack of staff, only 1 of 3 we encountered was happy to assist us! Food was basic at best, so overpriced!!
We tried to book a £10 Thursday deal however the website showed as fully booked the time of the offer being active, we went ahead and booked the slot half an hour before, was more than double to price & during our “hour” bowling, all adjacent lanes were empty? Nor did we have the whole hour because we were running around trying to find someone to pop the side barriers up for us.
21 avril 2026
Réponse de Tenpin - Exeter
Hello Milly,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you highlighting the new additions. We're sorry to hear about the staffing issues and that the food's value didn't meet expectations. We'll look into the Thursday deal booking issue and the lane setup experience. Thank you for your feedback. All the best ~ Laura
Place had been done up well
Place had been done up well , but it’s very expensive to have two games of bowling for £56 pounds for a family 3
Some of the staff where quite rude and where more interested in holding hands and flirting with each other begin the till.
21 avril 2026
Réponse de Tenpin - Exeter
Hi there
We appreciate your feedback. We're sorry the pricing didn't meet your expectations and that the team's behaviour impacted your visit. We'll address this to improve our guest experience. If you would like to discuss your visit, please email customer.feedback@tenpin.co.uk with the details, using the subject "Review - Exeter" and someone will reach out to you. Best wishes - Clare
Food and drinks took 45 mins to arrive
Food and drinks took 45 mins to arrive, When arrived the pizza was burnt.
Table and floor had ketchup smeared on it.
However reception staff were great.
Free parking which was a bonus
21 avril 2026
Réponse de Tenpin - Exeter
Hi Wayne
We appreciate your feedback. We're sorry your food and drinks took so long and that the pizza was burnt. We'll address the cleanliness issues and are glad you found the reception staff great and parking free. Best wishes - Clare
Réponse de Tenpin - Exeter
Hello Felicity,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you sharing your feedback and are so glad that you enjoyed the soft play and arcade games. Thank you for the four-star rating! We hope that your next visit is a 5 star experience. All the best ~ Laura
It gets very hot!
Karaoke room stifling & air con broken
1 meal came out without chips & had to chase
Flight kept falling off one of our darts for the darts game wasting time
Parking is confusing & expensive
Food was delicious & service fairly quick and staff were friendly and helpful
19 avril 2026
Réponse de Tenpin - Exeter
Hello Sharon,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you taking the time to share your experience. We're sorry the karaoke room was uncomfortable, the meal was incomplete, the darts were faulty, and parking was difficult. We're glad you enjoyed the food and found our team helpful. We'll address your concerns. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Half term family bowling
It was a great experience but for 7 of us SERIOUS MONEY ….. I didn’t think this was value for my £96 plus refreshments and the arcade, probably another £40! For this expenditure of my hard won pension I would have expected enthusiastic friendly service. Didn’t happen.
17 avril 2026
Réponse de Tenpin - Exeter
Hello JayneBriars,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you sharing your experience. We're sorry the cost for your group wasn't the value you expected, especially regarding the service. We offer great deals and offer throughout the week which makes attending our venue accessible to every budget. Thank you for your feedback and we hope to welcome you back again soon. All the best ~ Laura
Réponse de Tenpin - Exeter
Hi Roxanne,
Thank you for your fantastic 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- steph
Interactive darts
Interactive darts was good fun although a little pricey at £10 for two people for 30 minutes. My 8 year old boy loved it and got 2 bullseyes!
9 avril 2026
Réponse de Tenpin - Exeter
Hi Will, thank you for the 4* rating of Tenpin Exeter. We're thrilled to hear you had a fun time, but felt the pricing was higher than expected. Great job on the bullseyes! Hope to see you again soon!
Take care,
Kirsty
My grandchildren loved every moment
My grandchildren loved every moment. So much for them to do.
Staff very helpful and polite.
15 avril 2026
Réponse de Tenpin - Exeter
Hi, thank you for the amazing 5* rating and review of Tenpin Exeter. We're so pleased to heat that your grandchildren has a wonderful time and that there were lots for them to do. We appreciate your kind words and we look forward to seeing you again!
Take care,
Kirsty
Originally Family of nine split into…
Originally Family of nine split into two the wall in between us so we had to go back and asked for it to be changed and food was slow to come out
15 avril 2026
Réponse de Tenpin - Exeter
Hi Hayley
We regret that your large family's seating arrangements required adjustment and that the food service was slow. We appreciate your feedback and will review how we can improve. Best wishes - Clare
Prices are ridiculously high
Prices are ridiculously high, the staff couldn't cope with the volume of customers and the food was burnt
15 avril 2026
Réponse de Tenpin - Exeter
Hi Fiona
We appreciate you taking the time to share your experience. We're sorry that our prices were not satisfactory, the service was slow, and the food was overcooked. We will address these issues. Best wishes - Clare
Réponse de Tenpin - Exeter
Hello Mark,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We appreciate you rating us! We're glad you had a very good experience and hope to see you again soon for more fun. All the best ~ Laura
Good fun!
A good experience with our granddaughter - lots of fun, easy to organise, staff friendly and helpful l.
15 avril 2026
Réponse de Tenpin - Exeter
Hello James,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We appreciate your fantastic review! We're happy to hear you had a good experience with your granddaughter and found our team helpful. We look forward to seeing you again! All the best ~ Laura
Good
Willing to host a party of 7 at short notice and for a decent price. Amazing experience
15 avril 2026
Réponse de Tenpin - Exeter
Hello Daniel,
Thank you for taking the time to rate Tenpin Exeter5 stars. We're happy to hear that you had an amazing experience with us! We appreciate you choosing us to host your party on short notice, and we thank you for the positive feedback. All the best ~ Laura
Lovely to see the refurbishment…
Lovely to see the refurbishment completed and a great venue now for families and young people. We went on a very busy Easter holiday Tuesday and had a great time.
15 avril 2026
Réponse de Tenpin - Exeter
Hello Joanne,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We're delighted you enjoyed the refurbishment and that it's a great venue for families and young people. We're happy you had a great time during your busy Easter holiday visit! Thanks for your review and we hope to welcome you back again soon. All the best ~ Laura
Bowling was great but the food was…
Bowling was great but the food was awful we were sick after eating the food
15 avril 2026
Réponse de Tenpin - Exeter
Hello Keira,
Thank you for taking the time to rate Tenpin Exeter 1 star. We appreciate you rating us. We're sorry the food was unsatisfactory and made you unwell. We'll pass this to the venue to improve food quality. We hope to welcome you back again and that your next visit is a 5 star experience. All the best ~ Laura
Kids soft play area is overcrowded and…
Kids soft play area is overcrowded and very small
15 avril 2026
Réponse de Tenpin - Exeter
Hello Nara,
Thank you for taking the time to rate Tenpin Exeter 1 star. We appreciate your feedback and are sorry the play area was not satisfactory. We will review this situation. We hope that your next visit is a 5 star experience. All the best ~ Laura
My only concern is the lack of fencing…
My only concern is the lack of fencing around the new soft play area. The gates aren’t properly shut behind each child who enters/ exits so there’s every possibility a child could easily get out through the main exit.
15 avril 2026
Réponse de Tenpin - Exeter
Hello Laura,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you bringing the fencing and gate concerns to our attention regarding the soft play area. We will review the safety measures to ensure a secure environment for all children. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
My teenage daughter and her friends…
My teenage daughter and her friends came to tenpin bowling and we paid for the offer of two games, with food and drinks. The pizzas were tiny and the girls were dissapointed.
15 avril 2026
Réponse de Tenpin - Exeter
Hello Jo,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you taking the time to share your feedback. We're sorry to hear that the pizza size did not meet your daughter's expectations. We hope that the rest of the experience was a positive one and that we get to welcome you back again soon. All the best ~ Laura
Booking in was easy
Booking in was easy, the expanded venue was a delight to find with new lanes and lots of new games. Everything was fine but I would have preferred the lighting to be less "dramatic" and a bit brighter. Certainly recommend a visit and we'll be going again.
15 avril 2026
Réponse de Tenpin - Exeter
Hi Dean, thank you very much for the lovely review of Tenpin Exeter! We are so pleased you loved our new look and found the booking process easy and we take on board all feedback given which we will be certain to pass onto the team! In the meantime, we hope you will visit us again soon and we very much look forward to welcoming you back! Best wishes - Mel
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