I ordered 5 hats last year during the hat sale. Three hats shipped right away. The other 2 were put on back order, the white Titleist, and navy Callaway. After a few weeks the Titleist was cancelled.... Voir plus
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I most recently ordered two pairs of shoes for high school softball. I have received one pair and the other pair has been back ordered on two different occasions. Items ordered on 4/1/26 not expected... Voir plus
Backorder dates are estimates since they have literally changed 5 TIMES since the order date of 1/26/26. Since then, you have changed it to 2/19 then 3/5 then 3/16 then 3/20 and now 4/3. Here we are... Voir plus
L'entreprise a répondu
I am now on day 15 and no package. Repeated calls and tracking requests yielded days of no info and package floating around eastern seaboard for weeks. Customer service is USELESS and provided no help... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
TGW.com - The Golf Warehouse - golf clubs, drivers, irons, golf balls,golf bags, golf shoes, golf apparel, and golf equipment - Largest Selection of Golf Items Online
Coordonnées de contact
Etats-Unis
- www.tgw.com
2,4
Bas
480 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered 5 hats last year during the…
I ordered 5 hats last year during the hat sale. Three hats shipped right away. The other 2 were put on back order, the white Titleist, and navy Callaway. After a few weeks the Titleist was cancelled. I kept getting messages every month or so saying the Callaway was updated longer on back order. Months passed ant it just got cancelled. I have 2 concerns 1-why were they involved in the sale if not available? And 2- they are both on sale on the website right now. I have been seeing them the whole time I have been getting the not available notifications???
8 mai 2026
Avis spontané
Longtime customer
Longtime customer and, could not be happier with the quality of their products and the simplicity of doing business with them! The best
8 mai 2026
Avis spontané
Found a great set of clubs and the…
Found a great set of clubs and the purchase experience was smooth and I got the clubs quickly.
3 avril 2026
Avis spontané
Easy to order and use codes and quick…
Easy to order and use codes and quick shipping. Great discount !!
2 avril 2026
Avis spontané
Love the quickness of delivery and the…
Love the quickness of delivery and the wedge is exactly what my bag needed.
22 avril 2026
Avis spontané
Multiple back orders
I most recently ordered two pairs of shoes for high school softball. I have received one pair and the other pair has been back ordered on two different occasions. Items ordered on 4/1/26 not expected until 5/21/26. High school season concludes on 5/15/26.
1 avril 2026
Avis spontané
Quality was amazing & looks beautiful
Quality was amazing & looks beautiful. V excited about my purchase.
1 avril 2026
Avis spontané
Réponse de TGW
Thank you so much for the kind words! We are thrilled to hear that you are happy with the quality and look of your new gear. There is nothing we love more than hearing that a purchase lived up to the excitement.
We appreciate your business and look forward to helping you gear up for your next round. Enjoy the new purchase!
Terrible Shipping
Ordered a golf bag 4 days ago and has been sitting in the same location for 3 days now....I will be hard pressed to order from this company again....
11 avril 2026
Avis spontané
Réponse de TGW
I completely understand your frustration. It’s unacceptable for a package to sit without an update for this long, and I apologize for the delay.
I’ve looked into your tracking and confirmed that it hasn't moved since leaving the Indianapolis facility on April 7th. We have already filed a formal claim with FedEx to investigate the delay on our end, but I don't want you to have to wait for their investigation to wrap up.
To get you out on the course as soon as possible, we will issue a replacement with expedited shipping immediately. We value your business and want to make sure you're taken care of. I’ll follow up with a direct email with the details.
Return fail
I bought a club and returned it 2 months ago. I was told I would receive store credit. I waited 2 weeks…..nothing. I chatted with customer service a week ago, they said the club had been confirmed as returned but “noone had done any action to process the return”. They said they would go ahead and do that then and I would receive a gift card. Over a week later, nothing. I chatted with customer service today and they said an egift card would be sent within 2 hours. 6 hours later , nothing. I am super pissed and I have had it up to here. I have been very patient and given many chances cor this to be resolved and it has not been. This is truly shitty customer service.
10 avril 2026
Avis spontané
Réponse de TGW
Hello Graham,
We sincerely apologize for the delay and the frustration this has caused. This is certainly not the level of service we strive to provide. We have attempted to email your information on two occasions, so I am sorry to hear that it still was not received.
We have just sent a private email directly to you containing your gift card code and PIN to ensure you have immediate access to your credit.
Additionally, a member of our team will be calling you shortly to personally confirm you’ve received this information and to ensure everything is resolved to your satisfaction.
Thank you for your patience while we get this right.
Backorder madness and lack of CS
Backorder dates are estimates since they have literally changed 5 TIMES since the order date of 1/26/26. Since then, you have changed it to 2/19 then 3/5 then 3/16 then 3/20 and now 4/3. Here we are on 4/4 and not even a new update. Lack of empathy, customer service and even basic updates; will cancel and refuse to order from this company again.
3 avril 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We understand how frustrating it is when expected timelines shift repeatedly, and we apologize for the lack of proactive updates regarding your order. This is not the standard of service or transparency we strive to provide.
We want to provide you with a definitive answer and make this right. Please reach out to us at support@tgw.com with your order details so we can personally investigate the status of your items and prioritize a full resolution for you today.
Bought clubs - never delivered - customer service completely useless
Follow-up to TGW reply on 4/1/26:
I was asked to reach out to TGW Customer Support via email (Note: Trust Pilot does not let us put email addresses in reviews). I took the time to pull together an email with the relevant information in hopes that they could help. I sent the email via GMAIL and a few minutes later I hear back.......FROM GOOGLE!!!!!The email address TGW gave does not work. Below is the Google error message:
Address not found
Your message wasn't delivered because the address couldn't be found, or is unable to receive mail.
===============
DO NOT SHOP TGW.com.
I ordered 2 gold clubs from TGW.com 2 weeks ago. They shipped them FEDEX Ground Economy. I live in the Boston area, an area with an abundance of FEDEX activity, thus even with Ground Economy the package should have been received by now. Normally I would blame FEDEX and I do.....HOWEVER when finally got hold of a human at FEDEX, they advised that TGW.com's shipping department need to get involved to help get the package back on track. I called TGW and was pretty much told to hold my breath and hope.....The TGW customer service person was totally bleeping useless. I will give it a few more days then go the route of filing a claim with my credit card company.
FEDEX definitely sucks but TGW is a crappy organization as well. Never shopping here again.
29 mars 2026
Avis spontané
Réponse de TGW
We are sincerely sorry for the delay with your club order and for the unhelpful response you received when calling our customer service team. It is unacceptable that we did not intervene with FedEx to help get your package back on track when they specifically requested our involvement.
Please reach out to our team at support@tgw.com so we can investigate this shipment.
Regards,
Customer Service
I am supposed to be available from 8am…
I am supposed to be available from 8am to 4pm for fed ex pickup of item which you sent to me in error....8 hour time span.......
30 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the inconvenience of this pickup window. We understand that an eight-hour wait is a significant disruption to your day, especially for an item sent in error. This is not the level of service we aim to provide.
We’d like to look into your order to see what happened and review any available options to make this process easier for you. Please reach out to us at reviews@tgw.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will investigate the shipping error and work toward a better resolution.
The Customer Review Team
Ordered a golf bag - received the wrong item - tough luck
I ordered a golf bag. TGW sent the wrong item. I notified them immediately and they replied they had the bag in stock. I sent the wrong item back immediately the next morning. TGW did not hold the correct item (purchased) for me and when they finally inventoried the returned item, the one I wanted was no longer in stock and never would be. They said they would give a gift certificate for my troubles, but they never did. I have been bouncing emails to Customer Service for 2 weeks now and I keep getting the same automated response that "a gift certificate for my troubles will be arriving today". But everyday it never arrives. I've decided to never do business with the company anymore - buyer beware, TGW does not stand behind its actions.
10 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the incorrect golf bag and the issues with your replacement and gift certificate. We understand your frustration with the repeated delays and the automated responses you’ve received. This is not the level of service we aim to provide.
We’d like to look into your account to see what happened and review options to make this right. Please reach out to us at reviews@tgw.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will investigate the status of your credit and work toward a resolution for you.
The Customer Review Team
Just try to get information on my order…
Just try to get information on my order K8120472. Don’t understand why my order didn’t have a tracking number as soon as order shipped. Still waiting.
25 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the tracking of order K8120472. We understand how frustrating it is to wait for an update, and we want to ensure you have full visibility of your package's progress.
We’d like to look into this and provide you with the most current information available. Please reach out to us at reviews@tgw.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. Once we receive your email, we will investigate the status of your shipment and work to get you an answer quickly.
The Customer Review Team
Ordered a putter. Got a fairway wood.
The first club I ordered ($400) was poorly packaged, and surprisingly didn’t break but it didn’t so I’m not complaining about that. My second club which was supposed to be a $400 putter ended up being a small fairway wood of some sort which I didn’t fully open as obviously I had to return it. I was sent a label, I printed the label for FedEx to pick up at my house which they didn’t and I reached back out and was told now I had to drop the club off at a FedEx shipping office. What’s the point of online ordering if I have to drive all around the city to return a club that I didn’t order? I don’t have time for all of this and I still don’t have the putter I ordered over a week ago. Next time I’ll just simply drive to the local golf stores and take it off the shelf which I should’ve done originally.
19 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the incorrect club and the frustration caused by the return process. We understand how disappointing it is to receive a different item than what you ordered, and we recognize that having to travel to a drop-off location defeats the convenience of shopping online. This is certainly not the seamless experience we aim to provide for our customers, especially when you are still waiting on your original purchase.
We’d like to look into the details of your order and the pickup issues you encountered to see what happened and review any available options to make this right. Please reach out to us at reviews@tgw.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the status of your putter and work toward a better resolution for you.
The Customer Review Team
No title
I returned some shoes that were too small last week. Fedex told me they were delivered, but I never heard a word from TGW telling me they were received or delivered. I value communication, and I don't get much of that from TGW.
25 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the lack of communication following your return. We understand how important it is to have peace of mind when sending items back, especially when tracking shows they have already arrived. We aim to keep our customers informed throughout the process, and we regret that we haven’t met those expectations in this instance.
We’d like to look into the status of your return to see what happened and review any available options to ensure your refund or exchange is being processed correctly. Please reach out to us at reviews@tgw.pure.cloud with your order number and the FedEx tracking information, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the receipt of your shoes and provide you with an update.
The Customer Review Team
TGW Mistake ended up costing me, the customer
I ordered 3 fairway woods from TGW. I received 2 of the 3 as one was backordered.
I received the 3rd club, but it was a Ladies Rescue Wood and not the club I ordered.
I contacted TGW and let them know I received the wrong club. TGW would not send me the club I paid for until I could prove I sent the other club back
I have no problem returning the club, but I am out the original club I ordered.
I would not be making a huge deal of this but I was going to use the club for a tournament this weekend.
I understand there are dishonest customers out there, but I have already been charged for the club I ordered.
24 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the incorrect club and the frustration this has caused ahead of your tournament. We understand how disappointing it is to receive a different item than what was ordered, especially when you are on a tight schedule for a specific event. This isn’t the seamless solution we aim to provide, and we appreciate your patience as we work to resolve this inventory error.
We’d like to look into the details of your order and the status of your return to see what happened and review any available options to expedite a solution for you. Please reach out to us at reviews@tgw.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the shipment and work toward making this right for you.
The Customer Review Team
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