I just received my order of mock neck golf shirts and I couldn’t be happier. The fit is perfect and the quality is excellent. Additionally, the order was delivered quickly without having to pay expedi... Voir plus
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Very poor experience. Ordered FJ shoes. Said in stock. Waited 2+ weeks. Called and cancelled. Was told refund in 24 hours. Nothing. 4 days later they arrived. Returned. Now again waiting for refund. N... Voir plus
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I tried to order a 7 wood. The drop down box said I was ordering a 7 wood. When I checked out it had changed it to a 3 wood. I called the next morning to change the order and they said... Voir plus
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I ordered some close out shorts and other than the fact that I want more in other colors but aren’t available but all else was fantastic. Great communication throughout, great turnaround (had my order... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
TGW.com - The Golf Warehouse - golf clubs, drivers, irons, golf balls,golf bags, golf shoes, golf apparel, and golf equipment - Largest Selection of Golf Items Online
Coordonnées de contact
Etats-Unis
- www.tgw.com
3,1
Moyen
523 avis
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A répondu à 100 % de ses avis négatifs
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Ordered a putter. Got a fairway wood.
The first club I ordered ($400) was poorly packaged, and surprisingly didn’t break but it didn’t so I’m not complaining about that. My second club which was supposed to be a $400 putter ended up being a small fairway wood of some sort which I didn’t fully open as obviously I had to return it. I was sent a label, I printed the label for FedEx to pick up at my house which they didn’t and I reached back out and was told now I had to drop the club off at a FedEx shipping office. What’s the point of online ordering if I have to drive all around the city to return a club that I didn’t order? I don’t have time for all of this and I still don’t have the putter I ordered over a week ago. Next time I’ll just simply drive to the local golf stores and take it off the shelf which I should’ve done originally.
19 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the incorrect club and the frustration caused by the return process. We understand how disappointing it is to receive a different item than what you ordered, and we recognize that having to travel to a drop-off location defeats the convenience of shopping online. This is certainly not the seamless experience we aim to provide for our customers, especially when you are still waiting on your original purchase.
We’d like to look into the details of your order and the pickup issues you encountered to see what happened and review any available options to make this right. Please reach out to us at reviews@tgw.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the status of your putter and work toward a better resolution for you.
The Customer Review Team
TGW Mistake ended up costing me, the customer
I ordered 3 fairway woods from TGW. I received 2 of the 3 as one was backordered.
I received the 3rd club, but it was a Ladies Rescue Wood and not the club I ordered.
I contacted TGW and let them know I received the wrong club. TGW would not send me the club I paid for until I could prove I sent the other club back
I have no problem returning the club, but I am out the original club I ordered.
I would not be making a huge deal of this but I was going to use the club for a tournament this weekend.
I understand there are dishonest customers out there, but I have already been charged for the club I ordered.
24 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience regarding the incorrect club and the frustration this has caused ahead of your tournament. We understand how disappointing it is to receive a different item than what was ordered, especially when you are on a tight schedule for a specific event. This isn’t the seamless solution we aim to provide, and we appreciate your patience as we work to resolve this inventory error.
We’d like to look into the details of your order and the status of your return to see what happened and review any available options to expedite a solution for you. Please reach out to us at reviews@tgw.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the shipment and work toward making this right for you.
The Customer Review Team
No understanding of customer's entitlement or needs....
Simple order.... two wedges. I saw online the box had arrived at my house. However, instead of the two wedges, the box was filled with some kind of shelving. I can understand and forgive mistakes, and even the lack of an apology. However, TGW took this to a level I have never seen. They refused to ship my wedges until they received word from Fed Ex that the shelves had been picked up for return. In other words, they were holding my wedges hostage. As improper (and, I suspect, illegal) this was, the situation was more complicated as I was scheduled to go out of town for golf and I wanted/needed my new wedges to accompany me. They were unyielding. Add to this the failure to arrange for the early morning Fed Ex pickup they promised, the failure to call me as promised, and this was an unmitigated disaster. I still am waiting for a return call from their head of operations. They ended up needing to ship the clubs to where I was traveling. I will never do business with TGW again
7 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the incorrect item and the rigid process that delayed your wedges. We experienced fulfillment challenges during a warehouse transition at that time, but that does not excuse the missed follow-ups or the stress caused to your travel plans.
We want to make this right and review the details of your interaction to ensure this is addressed properly. Please reach out to us at reviews@tgw.pure.cloud with your order number and "Attn: The Customer Review Team" in the subject line. We would like the opportunity to look into the status of your request and provide a more suitable resolution.
Customer Review Team
Great customer service!
Great customer service!! TGW has always been great at providing customer services. Even refunded me the difference after a set of irons went on sale after I bought them!
20 mars 2026
Avis spontané
Réponse de TGW
We are happy to hear that you had a great experience. It is wonderful to know that our team could assist with a price adjustment for your new irons. We always strive to provide that level of expert, supportive service for our golfers.
Customer Review Team
GREAT Customer Service!
e-mail to Customer Service was received & acted upon quickly. When the initial attempt to solev the problem did not work, Alyssa worked hard to make it all work out well. GREAT Customer Service!
17 mars 2026
Avis spontané
Réponse de TGW
We are happy to hear that you had a great experience. We are proud of Alyssa for her hard work and dedication to ensuring your issue was fully resolved. It is wonderful to know our team’s commitment to providing a solution made a positive impact on your experience.
Customer Review Team
A product has been on back order for…
A product has been on back order for over 6 months. All of a sudden my credit card is charged with no communication from TGW. I looked in my order history and it was blank. I emailed customer service who apologized and said my product was sent and gave me tracking information. I checked daily and USPS said it was awaiting the item. One day I received my package and looked and the tracking information I was given was not accurate. So my package could have been lost and I never would have known.
3 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. Six months is a long time to wait, and the lack of communication regarding your charge and the inaccurate tracking info is not the standard we strive for. We experienced fulfillment challenges during a warehouse transition that affected our order history and tracking systems, but we want to make sure your account is now fully updated.
We’d like to review your order details to ensure everything is finally resolved. Please email us at reviews@tgw.pure.cloud with your order number and "Attn: The Customer Review Team." We want to look into why your order history appeared blank and confirm your records are correct.
Customer Review Team
I still don’t have an answer to my…
I still don’t have an answer to my questions. I have been several days trying to get an answer. Sent 2 emails today trying to get someone to respond
12 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. It is disappointing to learn that your repeated attempts to reach us have gone unanswered over several days, as this is not the responsive service we strive to provide.
We want to look into this immediately and ensure your questions are finally addressed. Please email us at reviews@tgw.pure.cloud with your order number and any relevant details, and mark it "Attn: The Customer Review Team" in the subject line. We will prioritize your case to review your options and work toward a resolution right away.
Customer Review Team
Ordered an expensive set of clubs
Ordered an expensive set of clubs, when they didnt ship I reached out several time to ensure they had them in stock. I was promised they had 12 sets and I would get overnight shipping. All lies, they didn't have them in stock nor did they ever. They advertise products they do not have. DO NOT BUY FROM HERE.
5 mars 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. It is disappointing to learn that you received inaccurate stock information and encountered shipping delays after being promised otherwise. This is certainly not the standard of service we strive to provide our customers.
We want to look into this immediately to review your options and address what happened with your order. Please email us at reviews@tgw.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to make this right and investigate these communication errors further.
Customer Review Team
I ordered a $300 golf bag on Feb 9 a…
I ordered a $300 golf bag on Feb 9 a week later no bag. Then they reordered it and said they would next day air ship it so I could get it for a golf tournament. On the 16th it showed the bag was in Fort Myers Fl. which is less than a hr from my home in Venice Florida.The bag never has showed up still on March 2nd. A Supervisor for TGW was supposed to reach out to me and get me a refund or find out where 2 different golf bags just disappeared. This might be the worst experience I’ve ever had with any golf site. So finally we had to go to our credit card account to stop payment for a golf bag we never received. This is way beyond poor customer service.
9 février 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. It is disappointing to learn that your golf bag has not arrived despite the reorder and expedited shipping efforts, especially with your tournament timeline in mind. This is certainly not the level of service or reliability we strive to provide our customers.
Since you mentioned that a supervisor was meant to follow up and the situation remains unresolved, we would like the opportunity to investigate exactly what happened with both shipments and review your account. Please contact us directly at reviews@tgw.pure.cloud. In your email, please include your order number and any relevant details, and mark it "Attn: The Customer Review Team" so we can prioritize your case and work toward a proper resolution regarding your refund and the missing items. We value your feedback and hope to make this right.
Customer Review Team
Last year sent me a Skycaddie that was…
Last year sent me a Skycaddie that was previously used and which contained the owner's personal data; Skycaddie confirmed; Eventually TGW sent me a new product; This year I bought driver and 7 wood, but had to nag to get the driver sent in two weeks; a month later they said 7 wood discontinued; so they refunded with e-card, then charged me shipping and Package Protection fee ($2.99) for no reason and won't respond.
17 janvier 2026
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. Receiving a device containing another user's data is a serious error on our part, and I sincerely apologize for the frustration this has caused.
Furthermore, you should not have been charged package protection or shipping fees for a 7-wood refund, especially for a discontinued item. We want to make this right immediately.
Please email us at support@tgw.com so we can help you out with this.
Truly appalling customer service
Truly appalling customer service. No notifications on delayed shipments, even when paid extra for 'express shipping'. Unhelpful and sarcastic team on chat who simply end the conversation to get rid of you.
27 décembre 2025
Avis spontané
Réponse de TGW
I am very sorry for the sarcastic treatment you received on our chat line. Ending a conversation without helping a customer is never acceptable, and it certainly does not reflect the level of service we strive to provide.
We would like the opportunity to review what happened and resolve your shipping concerns. Please email us at support@tgw.com so we can escalate this to a manager, review the details of your interaction, and find a solution for you.
1 out of 8 clubs sent, yes only 1!
I ordered a set of irons 4-U. I received ONE club. ONE! How does that happen? The nonchalant agents did not seem surprised, and if you, as a customer, do not continue calling, you will not get a response. How does a company send a "partial" order? One club, and no good reason as to why they did it!
It takes forever to get a response.
1 décembre 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. Receiving an incomplete or incorrect order is a significant error on our part, and I sincerely apologize for the feedback you received when you first reached out for help. This is not the standard of service we aim to provide.
We want to get this corrected for you immediately. Please email us at support@tgw.com with your order details so we can prioritize your case and ensure we provide a full resolution as quickly as possible.
Scam of a company
Over the last two months, I have used a gift card given to me to purchase two different items. The company hasn’t delivered on a single one even weeks after the order was made and each customer service rep keeps promising. They will update me as soon as the order is ready in a couple of hours, but they never do. It is very clear to me that they don’t intend to ship items nor that they care about customers I am confident saying this is a fraudulent company.
25 octobre 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We understand how frustrating it is when expectations aren't met, and we apologize for any lack of follow-through you've encountered. This is not the standard of service we strive to provide our customers.
We are committed to making this right and ensuring your concerns are addressed. Please reach out to us at support@tgw.com so we can prioritize a full resolution for you immediately.
The worst experience
The worst experience, ordered and paid, promised a date then I call only to tell me that they are not sure it is available. I purposely bought just shoes first. I left 3000 dollars in my cart for new Ping clubs, not ordering from them.
7 octobre 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We realize that reliability is the foundation of trust, and we apologize for the uncertainty surrounding your recent order. This is not the level of service we strive to provide.
We would appreciate the opportunity to make this right and restore your confidence in us. Please reach out to us at support@tgw.com so we can personally look into your request and provide a full resolution for you immediately.
Disaster
Disaster. Inaccurate, vague with detail, shifting responsibility away from themselves. Ordered custom Callaway clubs and was told they would ship within 1-2 weeks. Heard nothing for a week and then was told order hadn’t been sent to Callaway. Once it had I would receive a response. Waited another 5 days and web based I got still said ‘in process’. Called again and was (miraculously) provided a ‘just posted’ stained ship date which was fully 5 weeks from when I ordered. Would never have considered if I had been told that in the first instance and my feeling the company knows these timeframes and simply tried to make we wait via inertia. Be very wary!
2 octobre 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We understand how frustrating shifting timelines can be, and we apologize for any lack of clarity regarding your order's progress. This is not the standard of service we strive to provide.
We want to investigate why this occurred and provide you with a full resolution. Please reach out to us at support@tgw.com with your order details so we can personally look into your case and get this moving for you immediately.
Horrible Company
Horrible. Look at all of the negative reviews. Those are the real deal. I wish I would have checked into them further before ordering. I purchased an item months ago and the shipping date kept moving. I kept following up and was told over and over it’s coming. Then I received an email out of nowhere saying my order was canceled. No reason given. Nothing. After multiple reach outs I was told they didn’t have sufficient inventory. It was an ordered item. Not something they even stocked. If you look, this is very common. They sell things they don’t have in hopes they can get it. STAY AWAY!
19 septembre 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We understand how frustrating it is when expectations regarding your order are not met, and we sincerely apologize for any misinformation you received. This is not the standard of service we strive to provide.
We want to ensure this is handled correctly and any concerns are fully addressed. Please reach out to us at support@tgw.com with your details so we can personally review your account and provide a full resolution for you immediately.
Ordered New Set of Irons
Ordered a set of Ping irons and I was only shipped the 7 iron. Customer service told me I would need to return the 7 iron before they would ship me my complete set. I have returned the 7 and still have not received my original order. It has been two weeks and now I want have my new clubs for my vacation. The experience with TGW has been a complete disaster and I would not recommend purchasing any items from them!
12 septembre 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. It is clear that the handling of your order and the subsequent return process did not meet the standard of service we strive to provide. We sincerely apologize for the frustration this has caused, especially regarding the timing of your upcoming trip.
We want to get this corrected for you as quickly as possible. Please reach out to us at support@tgw.com with your order details so we can personally investigate your case and prioritize a full resolution for you immediately.
Clueless CEO can’t manage his fulfillment business
I ordered a pair of golf shoes from TGW 8/29/25. My husband ordered a pair of golf shoes from Carls Golfland the same day. His arrived today; TGW lost my order that had an issued order number and a hold on my PayPal account for payment. I used the chat and they found the order. A pair of shoes (low inventory) has been set aside for shipping. The warehouse will not respond to the third-party customer service agents about a shipping date. I’m sorry but how hard is it to process an order? How hard is it to reply to the question about expediting fulfillment and shipment? Fulfillment is their business.
The employees in this company are both disengaged and incompetent. They are no longer trained nor are they compensated/fired based on performance or in this case lack of performance. The problem goes up the chain of command to a CEO Corey Bergstrom who has no clue about the poor quality of his business. Maybe he should have a primer from the CEO of Carls who can get a pair of shoes delivered in less than a week. If you are in the “Net Business” and call yourself the Net’s Premier Online Golf Super Store, then Corey, it’s time to for you to step down. You are failing to meet your lofty tagline. You are not a superstore. You are a superb failure at quality fulfillment which should be your core competency. Get the hell out of the ivory tower Corey if your leadership can’t get shoe orders filled and shipped. Pathetic. You and your business are worth NO STARS.
4 septembre 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We take your feedback regarding our fulfillment standards and communication very seriously, and we apologize for the frustration caused by the delay in getting your order processed. This is not the level of service we strive to provide.
We want to ensure your order is prioritized and resolved immediately. Please reach out to us at support@tgw.com with your order details so we can personally investigate the status of your shipment and provide a full resolution for you.
Would choose 0 if I could… ordered 2…
Would choose 0 if I could… ordered 2 clubs 2nd day shipping… A week later and it’s still “processing” despite me calling several times a day. There’s no connect between customer service and the warehouse, and am still waiting to get my refund as we speak.
25 août 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We understand how frustrating it is when expectations for expedited service are not met, and we apologize for the delay in processing your order. This is not the standard of service we strive to provide.
We want to ensure this is corrected for you immediately. Please reach out to us at support@tgw.com with your order details so we can prioritize your request and provide a full resolution regarding your shipment and any associated fees.
Ordered a golf bag
Ordered a golf bag. 10 days later it still says waiting for Fed Ex to pick up. It’s never coming but I am having to jump through hoops to get a refund. Not sure this company is legitimate. I hate to do it but it’s probably safer and less irritating just to buy from the big box store with a name that this forum deems inappropriate. Rhymes with Nick’s
21 juillet 2025
Avis spontané
Réponse de TGW
We are really sorry to hear about your experience. We understand how frustrating it is to see no progress on your shipment for such a long period, and we apologize for the uncertainty this has caused. This is not the standard of service we strive to provide.
We want to get this resolved for you immediately without any further delay. Please reach out to us at support@tgw.com with your order details so we can personally investigate the status of your shipment and provide a full resolution for you.
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