Theaacarcheck Avis 

Still waiting for report 2 weeks after inspection took place not good enough is it

Had the vehicle inspected before buying. The examiner said its OK except for a start stop warning that is probably a sensor. The garage I bought the vehicle from has had it for the repair of various issues longer than I have. I've broke down today. The clutch hit the floor and wouldn't come back up. I'm just glad my breakdown cover wasn't with the AA. An absolute waste of well over £600 (two inspections on two different vehicles).
Here are some things that were wrong with the vehicle.

Dangerously corroded rear springs.
Blocked Dpf not recycling.
Failing slave cylinder
Start/stop switch issue (suspected weak battery)
Loose passenger side wing mirror cover (it fell off in transit)
Malfunctioning number plate light. Note this isn't a bulb issue.

I'm still waiting for the written report by the way. I only got a brief verbal one.

Bought a car from V12 sports and classics in Worksop, it had an inspection done by the AA, this is supposed to be plus on the selling point, 3 days after buying the car the windscreen was leaking, we had water ingress into the engine compartment causing electrical faults, this is due to the engine under tray missing, the under body was ticked as a pass, the AA reported isn't worth the paper it's written on.

Awful. Car inspected as part of motorway sales process. Very unprofessional attitude. Thrashed our car on test drive including into potholes to 'test the suspension'. Them announced it banged and pulled, so the sale was lost. Local garage inspected it properly and confirmed nothing wrong. Legal

Travelled for 8 hours to a vehicle that wouldn’t drive in ev only and the technician didn’t even drive the vehicle and after when the technician called re the inspection he stated all working fine

Stay well clear the inspection was 270 complete waste of money as I was unable to purchase

Paid £132 for vechical inspection for Car i really wanted even told Seller
AA took their time to book it for Tuesday 4/11/25 by that the time the seller sold the car i really wanted and then called AA to get refund back they said up to 21 Days
Do not use their services hugely dissapointing and very slow bussiness.

would give them -50 for everything

Booked first thing Wednesday, it says should be booked between 2-4 days but nearly end of the day monday and hasn't even been booked in yet, rang and said I needed the car by Wednesday morning for work and I had thought a week would have been sufficient and they said it hadn't been booked in yet and refunded me, absolute waste of time. If you need a car for work you dont have that sort of time to wait for them, and also dont say 2 to 4 days if its not even going to be booked in by then. If im honest the rest of the reviews make me feel ive probably just saved myself £275 anyway as they are terrible.

Update, its been 2 weeks since they cancelled and I havent had an email or my money back, awful for whats meant to be a large company, will never use for anything again

I paid for the most expensive AA comprehensive inspection valued at around £200. Given that the car was only 3 years old i should have been ok with the basic inspection at £120 but I don’t consider myself particularly car savvy so want to get it done properly. The inspection was carried out and basically came out with no faults detected. The next weekend I went to pay for the car and pick it up. Immediately upon putting my keys into the ignition there was a warning light. When we checked there was a problem with the driving lights and the windscreen wipers weren’t working. The garage said that it had a problem with the wiring loom. I immediately rejected the car and got a full refund. The AA on the other hand gave me a 25% refund and have failed to engage any further when I asked them for a full return. Had I left the forecourt or the car showroom it would have been extremely difficult to prove that the fault had not been caused by me. The AA take approximately 2 months to respond to your emails (this is apparently inline with the customer service guidelines ) so it is almost impossible to engage with them in any meaningful way. I would not use the AA again for a vehicle inspection

Waste of money!
A potential buyer arranged for an AA inspection. All seemed to go well, he was here for an hour and did a test drive. Potential buyer pulled out because AA report said aircon wasn't working (it is, it was re-gassed a few months ago, works perfectly) and there were 'leaks'. The car has full service history and i've always had recommended work done, never any mention of 'leaks'! I suspect this is a tactic to cover themselves from complaints! Waste of money for my potential buyer. I will not use them in the future and I will not recommend!

We paid £250 for a 'comprehensive' report but ended up feeling comprehensively ripped off by the AA. We were buying from distance so wanted a road test, however this was not carried out and the AA refused a partial refund. The report had clearly been put together in a rush and contained an image of a different car(??). The report does not include checks for whether the car had been in an accident, etc, which we had reasonably assumed that a 'comprehensive' check would incorporate. I was twice told that a manager would call me back to discuss my concerns but this did not happen. Overall I would definitely not recommend this AA service at all and am surprised that a national organisation like the AA is delivering such a seemingly shoddy service.

Would have given 0 stars if allowed. My partner paid around 250 for van inspection, said they would book within 2-4 days. First they didn't even attempt contact the seller, the seller told us this after several days. My partner had tobohone back to prompt them. They booked direct with seller, the day of inspection came and received an email saying could not inspect due to vehicle not being parked on level surface and they want £76 to rearrange. Spoke to seller, he said they did not even knock on at his house so he didn't know they were there. Avoid at all costs!!!

I booked a £289 comprehensive inspection. Four hours later I am still waiting for a receipt or an acknowledgment for either the payment or my booking. I tried AA live chat - it’s hopeless for anything “inspection”related. I tried Facebook - no joy just some random comment saying I’ll get a confirmation eventually despite not being asked who I was. Tried phoning but gave up after 15 minutes on hold. When I first called the auto message says be kind and don’t be horrid to the call centre. I wonder, if AA sorted out this fiasco and shambles of a customer service offering then people like me wouldn’t feel so cross and thoroughly hacked off. This is before the inspection has even taken place. Can you guess how low my expectations are?

Extremely disorganised, and were dishonest. I was quite surprised at the shocking service as AA has a reputation and I thought they would be quick and reliable. However they did give me a full refund. Service was atrocious and I had to go elsewhere in the end, but at least I got my money back.

Diabolical service from the AA and we haven’t even had the inspection yet.

Booked with the AA for my father to purchase a vehicle as we have always assumed The AA were the best. It has been non stop problems from the start. Having to chase up the booking as it wasn’t booked in, the aa claiming the sellers phone was ringing out (apparently not true) now on day of inspection which was booked 8-12, no sign of the inspector, have been on the phone to Aa they have said the booking was from 12-3pm … untrue. I’m sure the inspector when he arrives will be unaware of the sh1tshow behind the scenes so of course it’s not their fault in the slightest.

I feel my father should be given a full refund after this. I have put in an official complaint and would suggest if you are looking to book an inspection report that you consider other companies.

We were buying a car, and the report revealed issues we did not see when checking the car, which is positive. Though we were disappointed by the fact that AA does not check which car they check, that is rather unprofessional. I mean, they provided a photo of a sticker as the VIN proof, and they did not check the engine number. I believed they had a camera on a flexible hose to see what we could not read completely, but alas. Besides, they do not mark as "red" two different manufacturers' tyres at the same axle with 4 and 6 treads.

A potential buyer sent the AA to do an assessment on my car. Was told they'd paid £250. When examining the car the AA inspector said 'it's a beauty' They didn't even test drive the car though. On receipt of the AA report the potential buyer said he wasn't interested as the AA said it 'needed a lot of work underneath' Total rubbish. The car is completely solid, never been welded and has just sailed though an MOT with not even an advisory on anything underneath. The AA are ripping people off with these assessments. Reading these reviews it seems the AA find faults that aren't there to dissuade people from buying. By doing this they eliminate any possibility of comeback on them if problems arise in future with a vehicle they've said is ok.

I had a comprehensive pre purchase inspection carried out on a vehicle by the AA and turns out it wasn't worth the cost. Firstly although the technician spent around 3hrs inspecting the car and carried out a ten mile test drive he failed to notice that both near and off side wing mirror led's were not working. A rear tyre had a split in the side wall that had been glued back into place and would be an M.O.T failure plus a split hose on the air intake system.

When you buy an inspection pack, the money is taken immediately. In my case £199.
You then get an email saying this will be booked within 2 to 4 working days.
When you call to inquire when that might be your immediately told we get this done within 3 to 5 working days, which is clearly an increase on the email that you’re looking at at the time of making that phone call.
To them be told that we should contact the Garage on the fifth day which then means it’s gonna be even longer than five days.
Very poor if I could rate it lower than one star I would.

I booked a full inspection. They couldn’t do it for a long while so I cancelled. I have now been waiting over 3 weeks for a refund and they say they paid it and it’s my bank that’s taking its time. Well I called my bank to find out this is just lies and have the bank now investigating and will claw the money back themselves. Avoid using this company and by judging the reviews I wish I looked here fist but you would think the AA would be a reputable company. How wrong I was.

Report said no V5 for the vehicle. I contacted garage and they gave me evidence straight away. Inspector did not even bother to check. The report is inaccurate, end of.