The Designer Rooms Avis 

Lovely new store went in and greeted by Denise, who was very friendly ams helpful.
Thank you so much you made the experience amazing.

This was my first visit to the new shop in Kilmarnock and it did not disappoint. A beautiful showroom to walk around and spoilt for choice.

Overall service and staff are excellent

Great people, quality products

Went in to just look at dining room chairs, so many styles to choose from. Ended up buying them there and then. Staff were lovely.

AVOID!
After purchasing a garden BBQ kitchen it has been nothing but hassle.
Purchasing the BBQ which was all good,and I was told the BBQ would be delivered and assembled on arrival.
Delivery men then told me on the day of the delivery a new email had came out and they no longer assembled this item.
Called customer services and had to go through many emails to get them to send someone out.
They sent someone out who assembled the BBQ for me (very nice men) and on inspection one of the panels is a different colour from all of the rest of the BBQ,minding this BBQ,kitchen was very expensive.
Here we go again back and forth to CS and all they kept telling me was that I wasn't covered. I have sent them photos and still they will not help me with this situation.
Very frustrating 😕
I certainly will not shop with this company again!

Customer service appauling.

Please think carefully before purchasing from The Designer Rooms – my experience

Before posting this, I wanted to give The Designer Rooms every opportunity to resolve this privately. I contacted them directly and explained that I wanted to avoid having to share my experience publicly. I was advised that my case had been reviewed, however I am still waiting for a manager to contact me directly. Unfortunately, communication has been limited to customer service responses via email and WhatsApp, and I have not been able to speak to anyone who can resolve my concerns.

I honestly never expected to have to write something like this, but I feel I have nowhere else to turn.

I purchased garden furniture from The Designer Rooms after speaking to their store over the phone. I specifically asked if the furniture was new and was told it was.

When the furniture arrived, I was devastated. It had significant damage, missing parts, a missing silver tray for the fire pit, and the wrong fire pit stones were supplied. I have 31 photographs showing the condition of the furniture on delivery.

The stones supplied are slate-coated stones, which I have concerns about from a safety point of view, especially as I have two young children. Despite raising this with the company, nobody has contacted me to offer a replacement or resolve this concern.

I have tried repeatedly to resolve this directly with The Designer Rooms, but my complaint has been refused. They state the furniture was clearance stock and that I was aware of the condition before purchase, which I dispute.

I asked for the original sales call to be reviewed, but I was told calls are not recorded. I have provided evidence of the condition the furniture arrived in, but I am still left without a resolution.

I am extremely disappointed and upset I have been left feeling like I have nowhere else to turn other than sharing my experience and taking the matter further.

With their sale currently running, I would urge anyone considering purchasing to please ask detailed questions, get everything confirmed in writing, and make sure you fully understand the condition of any item before paying.

I hope this post helps someone else avoid the stress and disappointment I have experienced.

Excellent customer service

Went to The Designer Rooms to look at furniture they had a great choice of furniture and sundries .
The staff were most helpful and after picking a sideboard and table we arranged to have it delivered after we have been on holiday which wasn't a problem
We would recommend Designer Rooms to anyone looking for something different and staff that cant do enough for you

Siara was great with us ordering our new couch for our first home! Had to amend the order due to a measurement discrepancy and she was completely understanding and reassuring. Will be back!

Staff supportive patient and so helpful. Nothing too much bother. Knowledgeable about all stock. Thank you

Leigh Anne was knowledgeable, helpful, polite and professional.

Denise and her colleagues were very professional in their help,non pushy sales and helpful when I had a problem with bank card. Sale completed after a bit of technological problems.

Always helpful in the designer room and good communication.

Liz and the tram are so helpful ! First class service happy customer again xx

Found the experience pleasant beautiful furniture and very helpful staff haven’t had my furniture delivered yet but so excited about this

Helpful staff and good range of products.

Nothing is a problem in the Coatbridge branch.