The Little Green Sheep Avis 

A high end brand which isn’t backed up by its customer service. Don’t expect a timely response for any help prior to an order or after making one. Let’s hope the product is up to standard.

Brilliant customer service - answered all questions really quick and helped ensure any issues with parts was dealt with no questions asked.

Needed a replacement part for our Snuzpod 4 which was out of stock on the website. Emailed to ask when it would be restocked and Demi was super quick to respond and get the part sent out to me which arrived the next day. Very happy with the service!

I bought an expensive cot mattress for my grandson to be delivered next working day....as I write, past 8 pm, it's not even left the depot. Not good enough. I should have gone to John Lewis. Avoid this company, the website for sure looks classy and upmarket, the prices are certainly upmarket however the reality of experience is very poor. No staff in customer service at the weekend, I've discovered. What is this company? Really unhappy, and I will never use them again.

Originally I ordered from Baby Planet, there was a fault in the rocking stand and they were really difficult resolving the issue, demanding videos and refusing to issue a return.
I messaged Little Green Sheep directly and they sent out a new item within a day, I had it delivered 2 days after I messaged them about the issue.
Fantastic service and the team was polite, kind and understanding
Thank you!

Really good, helpful and nice

Wonderful company, high quality products and excellent customer service

I recently contacted Little Green Sheep customer service and received correspondence from Demi. From start to finish Demi was helpful, friendly, efficient and resolved my issue. Thank you Demi and I am impressed with the high standard of customer care.

Customer support was excellent, nothing was too much trouble at all.
The quality of the product I brought was above and beyond too. Really happy!

Amazing customer service from The Little Green Sheep. After a small issue with my baby’s Moses basket, Demi responded straight away and arranged a replacement that arrived the very next morning. Couldn’t ask for better support ahead of my newborn's arrival!

**READ BEFORE USING***
Sold me a faulty Moses basket which would have caused serious injury if used. Once contacted and finally got a response (they take more than the 1-3 days stated, and they do not answer the phone), they offered to send a replacement spare part. 2 weeks later the spare has still not arrive and they no longer respond. Issue is still not resolved. The customer service is diabolical, please avoid this company at all cost

Do not buy this product
Poorly made
Items don’t fit or align

I have a second hand bassinet and without any questioning sent me a new part FOC to fix it.

Item returned at start of February after agreeing return with customer services. Then heard nothing until I emailed them 23 March to chase it up. On 25 March I received an email from Tesni at Green Sheep Group saying “ Thank you for confirming this, I have gone ahead and had this refund issued for you. Please allow 3-5 working days for this to be received back.” No refund arrived - so I have contacted another three times and have received no reply. 22 April and still no refund or contact. Wasting my time and money when I have a baby to look after.

*update* Just to note re their reply that the email address they provide is the same one I have been contacting the whole time, since the review received a reply from Sammy who said no record of my return so I sent their tracking info back to them. Still no refund and no subsequent reply.

They went above and beyond to send me new mattress bases for our bassinet. Really grateful for the help I received!

Very disappointing experience with Little Green Sheep.

We ordered a Moses basket and stand (Order 34379), and unfortunately the stand had a clear manufacturing fault — the screws simply do not fit the pilot holes properly, leaving them sticking out and making the product unsafe. A replacement was sent, but it had exactly the same issue.

At that point, we requested a full refund, which the company agreed to. However, it has now been 6 days since that offer, and we have had no further response or progress on arranging the return or issuing the refund.

This is especially frustrating as they are still holding our money while we are left with two faulty products and are now having to urgently source a safe alternative before our baby arrives.

The lack of communication is unacceptable, particularly given the circumstances. Poor product quality combined with poor customer service — I would not recommend.

I love the range of products, always excellent quality and great customer service.

I spent £170 on a product i was really looking forward to having, being a first time mum. When it arrived i inituially noticed the basket had a green tinge to it. There are marks on the stand, the wood is warped, no matter how much we tighten the screws, the peices dont fit together very well. Its almost like the screw reaches the end of its pilot hole before bringing the two peices of wood together. The screw holes to each peice dont even line up.

Overall im quite disappointed with the product which is saddening as this is my first child and was all excited about buying this product.

I have tried to make contact with the supplier by two different emails. Its been almost 2 weeks and still no response. I even provided images of the damages/ defects.

All i want to do is return the product and get the money i spent on this item back but they do not follow their returns policy.

Im frustrated having spent this amount of a faulty product and to not even have so much as a response or an apology.

I paid an additional £7.95 for next-day delivery, expecting my item to arrive on 27/03/2026. Unfortunately, this did not happen.
After tracking my order, it became clear that the parcel was not handed over to the delivery partner in time for next-day delivery to be fulfilled. Based on this, it was evident that the promised timeframe could not be met.
I find this extremely misleading. When customers pay extra for next-day delivery, it is reasonable to expect that the service will be carried out as advertised. Failing to meet this expectation undermines trust and reflects poorly on the company’s reliability.
As a customer who paid a premium for expedited shipping, I am both disappointed and dissatisfied with this experience. I would expect greater transparency and for advertised service levels to be upheld.

If you’re considering purchasing any products of this brand, I would recommend buying it from a more reliable retailer, such as John Lewis, which stocks the same brand but has a much more trustworthy delivery service.

I rang to ask for help with replacement fixings which I had lost for our grandsons cot. I quite expected to be advised that there was a cost involved and I would have to purchase a complete set of fixings when I was only 6 fixings short out of 40, having lost them.
To my surprise DEMI agreed to set a complete new set of fixings out free of charge. A great result. Demi was so kind. Great customer service