The Little Green Sheep Avis 

Ordered before 1 pm on a working day to get the next day delivery. 3 days later, there is not even a confirmation email. I need the mattress urgently for a baby. It is completely impossible to reach anyone about this. I have payed over £100 and cannot get anyone to even talk to about where is my “next day delivery”. The chatbot is completely useless and keeps raising new tickets for customer service to call me within 24 hours which has not happened. The company is charging premium amounts for products but saving money on customer service if they even employ an actual human besides the useless chatbot. Save yourself stress and money and never buy from this company, it’s gone downhill, you’ll never see your order anyway.

The company offers excellent prompt after sales help and advice, to ensure their product meets the highest standard.

What makes Snuz and the Little Green Sheep stand out as well as their awesome quality products - is the amazing top tier customer service support! They really do bend over backwards to help and ensure that as a customer, you feel valued - I certainly do! I emailed the team about how I had a minor problem with some screws and Demi was quick to come up with a solution to go above and beyond - it certainly wasn’t expected and the helpfulness and support received really helped to alleviate any concerns! I’m now a life time customer with Snuz and you definitely should too! Don’t sit on the fence, buy the best and enjoy parenthood!

Fantastic company and very kind and understanding customer service - I personally dealt with Tesni who was kind, understanding and empathetic.

We had an issue with the delivery company sadly delivering our order to the wrong address. This was no fault of The Little Green Sheep and yet they were very understanding with regards to our upset and the inconvenience caused.

They're are a wonderful company and I wouldn't hesitate to order from them again.

The items I ordered were great quality and we're very happy despite having to wait that bit longer for delivery.

Thank you to The Little Green Sheep and in particular Tesni for being incredibly kind and understanding.

I contacted Snüz regarding a missing box from our SnüzKot cot bed after a house move. Although this wasn’t a warranty issue, their team responded quickly, kindly and without hesitation arranged a replacement to be sent out.

The whole process was smooth, professional and genuinely stress-free. Demi was incredibly helpful and efficient throughout.

It’s rare to experience service like this — especially when the issue wasn’t the company’s fault. I’m so grateful and would absolutely recommend Snüz for both their products and their customer care.

So many things wrong with this product that it’s shocking to me that trusted retailers like Mamas & Papas and John Lewis would stock them. The rocking stand was impossible to put together due to a manufacturing / design fault where the screws don’t even fit in and nothing is aligned. The straps that were fixed on came twisted which meant they don’t lay flat, causing an issue when it comes to laying the basket safely on the stand. Worst of all, the fitted sheet does not fit the mattress no matter how tightly I pulled and all of the loose material is a health and safety hazard to a newborn baby. There are serious design flaws with these products that haven’t been immediately addressed (can see the same complaints time and time again). I’ve requested a full refund for all products but yet to hear back.

I’ve received absolutely outstanding service from The Green Sheep. Demi was fantastic at resolving an issue quickly and professionally, and I couldn’t be happier with the outcome. The quality of the products for the price is brilliant—excellent value for money. A perfect 10/10 experience!

I experienced exemplary customer service when enquiring about an issue with a mattress recently. Even though it was out of warranty I received a free replacement the next day!

I had already paid £23 for shipping. Then I suddenly received a notification that taxes and customs duties had to be paid. This meant I had to pay another 75€. This is not made clear enough during the purchase process. I have often ordered items from the UK to the EU and the companies organised customs clearance so that there were no surprise costs. I think The Little Green Sheep could be clearer about this.

3rd item bought where I have had missing parts. Is this bad luck or poor companies. Hard work. Note to anyone reading this, buy when you find out you are pregnant because you will need all the time to chase for missing parts. Also why do they bother putting letters in the instructions as it is pointless as they don’t put it on the parts.

Absolutely excellent. Firstly, we bought a Snuzpod which was perfect. We had to quickly order a cot as the baby grew quite quickly. Demi on Customer Service exceeded expectations and managed to have the cot delivered before Christmas!

Not impressed at all. I ordered one of the little green sheep Moses basket stands off of mamasandpapas and the stand arrived with the safety straps missing so the stand is totally redundant and I am unable to use it as I obviously cannot hold the basket in without them. Can’t seem to get any response from mamasandpapas so not happy at all.

I have had a positive experience with this company - for starters the quality of the Moses basket, mattress and sheet are exceptional and total value for money. Within 3 days from placing the order, the parcel arrived with us. This Moses basket is hands down better than any others I’ve came across in the likes of mamas and papas. Would highly recommend for your little ones.

Fantastic company, with beautiful products. We had a slight issue with one product, and the customer service was second to none. The issue was resolved promptly and we were kept informed throughout. I would highly recommend this company.

Brilliant company. Replaced a broken part out of goodwill. Can’t soak highly enough for them :)

My product had an issue and they resolved it very quickly. It has shrunk and they kindly sent another one. Thank you for all the support and kindness during my stressful period.

Absolutely love my bassinet. One of the straps broke and Demi from the team replaced it immediately, would highly recommend. Great service!

I emailed to ask about an issue I was having with my mattress and I was so pleasantly surprised that I got an email back the same day saying they would send me a new mattress straight away! What amazing customer service. It is so lovely to be treated with such care as a customer. In this world of online and faceless retail I think that is rare. Little Green Sheep customer for life!

Demi was very quick in replies, I felt like they asked all the right questions and listened to the issue and resolved it very quickly