I cannot say enough praises for Ella, MaveMall Customer Representative. She went out of her way to guide and direct this old senior citizen, with very few computer skills, to a successful installation... Voir plus
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Lisez les avis des autres
Terrible, expensive and poorly designed Ipad case for my Ipad Pro 11 M4. The leather cover hangs almost a half inch beyond the cradle holding the ipad. Grooves to stand ipad up on desk or lap are to... Voir plus
Terrible experience. Terrible product. Would NOT recommend. Be prepared to like what you order, or you’re basically stuck with it! Customer service is a joke, offering for me to keep what I didn’t lik... Voir plus
I received my Swift 360 keyboard yesterday and naturally, tested the heck out of it right away. Bottom line, I really like it. It's very well engineered and the keys are good size, with just the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2021, MaveMall has come a long way from its beginnings in a Home Office. When we first started out, our passion for bringing you fine products and such drove us to do intense research, quit our day job, and gave us the impetus to turn hard work and inspiration into to a booming online store. We now serve customers all over the world, and are thrilled to serve you!
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- info@themavemall.com
- www.themavemall.com
3,1
Moyen
106 avis
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I’m still waiting on my order which is…
I’m still waiting on my order which is crazy I can’t believe this scam of a site
4 janvier 2025
Avis spontané
Réponse de MaveMall
Dear Jesus,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for any frustration caused by the delay in receiving your order.
After reviewing the details of your order, we see that it was successfully delivered within the estimated delivery timeframe. However, we understand that delays can be inconvenient, and we truly regret any confusion this may have caused.
We always strive to improve our service and ensure timely deliveries. If there's anything else we can do to assist you, or if you have further concerns, please don’t hesitate to reach out to our customer support team.
Thank you for your patience and understanding.
I requested express shipping to get it…
I requested express shipping to get it before christmas. I STILL dont have it. I asked for my money back for the express shipping portion because it wasnt here in the time window it said. I was told some bs about how 3 days of prep time is not included in the shipping time?????? No one ever does that and you should be honeat about that. And not to mention i was told they could give me the express shipping money in the form of store credit.... to force me to spens more money on the site where my christmas gift for my grandpa was ruined because it was also the gift from my grandma.... yeah really wanna spend more here after that. Not to mention i still dont have what i paid for.
25 décembre 2024
Réponse de MaveMall
Dear Vance,
We sincerely apologize for the frustration you've experienced with your order. We understand how important timely delivery is, especially during the holiday season. Due to the significant backlog with USPS over the holidays, there were delays beyond our control that affected delivery times. We deeply regret that your order did not arrive within the promised timeframe.
We also apologize for any confusion regarding the processing time and our policy on express shipping. Our team is working to ensure that our shipping information is clearer moving forward. We value your feedback and are committed to improving your experience.
As for the express shipping refund, we understand your disappointment, and we’re sorry that our offer of store credit didn’t meet your expectations. We never want to make you feel forced into another purchase.
We hope you'll consider giving us another chance to serve you in the future. If you have any other concerns or questions, please feel free to reach out directly, and we’ll do our best to make things right.
Thank you for your understanding.
I purchased a keyboard for my ipad 2021…
I purchased a keyboard for my ipad 2021 on November 28th in Mississippi. It is now January 3rd and I still don't have my product. They don't have a phone where you can call. They answered about 3 of my emails stating that I would receive my product, but I never did. They don't want to refund me my money. Lesson Learned. I will never buy from these theives ever again!
28 novembre 2024
Avis spontané
Réponse de MaveMall
Dear TB,
Thank you for your feedback. We're sorry to hear that you had trouble locating your order. According to the tracking information, your item was successfully delivered within the stated shipping timeframe. We always strive to ensure timely delivery, and we encourage you to double-check with any neighbors or household members who may have received it on your behalf.
If you still cannot locate the package, please reach out to our customer support team so we can further assist you and investigate the situation.
Best regards,
I have not received my purchase
I have not received my purchase, yet. Your customer service communication is very poor and I prefer NOT to express my frustration any further.
18 décembre 2024
Réponse de MaveMall
Dear Cynthia,
Thank you for your feedback. We want to assure you that we’ve responded to every email you’ve sent regarding your order. According to our records, the tracking information confirms that your order was successfully delivered.
If you have any further questions or concerns, please don’t hesitate to reach out. We're here to assist you.
Kind regards,
I can recommend buying with Mave.
The shipping took long but the service is very good. I like the ipad cover with keyboard.
30 novembre 2024
Great customer service!
Customer service was very responsive to my concern and resolved it efficiently.
Thanks again!
13 décembre 2024
Avis spontané
Shipping time takes forever
21 novembre 2024
Réponse de MaveMall
Dear John,
Thank you for your feedback. We’re sorry that shipping took longer than the estimated timeframe. During the holiday season, which began after mid-December, USPS experienced a significant backlog due to the high volume of deliveries, leading to delays across many shipments. We understand how frustrating delays can be, and we're actively working with our shipping partners to improve the speed and reliability of our deliveries.
We truly appreciate your understanding and patience, and we hope to serve you better in the future.
The product is awesome i really love it
The product is awesome i really love it. Delivery got late because of canada post strike but watch case is awesome worth the price
20 novembre 2024
Great customer service
Great customer service. Contacted me within a day and resolved my issue asap.
25 novembre 2024
Avis spontané
It never came😐
8 novembre 2024
Réponse de MaveMall
Dear Kassandra,
We’re sorry to hear about your frustration. Upon reviewing the USPS tracking, it shows that your order was successfully delivered on November 29, 2024. If there was any confusion or delay in receiving your package, we understand how disappointing that can be. We appreciate your feedback and will continue working to improve our delivery processes.
Impractical case and unhelpful customer care
The iPad Pro Magnetic Folio case was very flimsy and impractical. The detachable case seems heavier than the outer Origami case which makes it difficult to use.
I contacted Mave to raise this issue but the outcome was not helpful. If I knew I would have to pay a returned postage fee and also a restocking fee I would not have bothered to buy from Mave. Very disappointed!
23 octobre 2024
Réponse de MaveMall
Dear Mr. Banga,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with our iPad Pro Magnetic Folio Case didn’t meet your expectations.
After reviewing our communication, we noticed that our support team had asked for additional details, such as photos or a video, to better understand the issues you raised with the case. However, you mentioned that you didn’t have time to provide this information. Without these details, it became challenging for us to assess the situation fully and address your concerns to the best of our ability.
Regarding the return postage and restocking fees, our team did mention in the same email that your case would be reviewed and that alternative solutions might be provided based on the information available. We strive to be fair and accommodating, and we did our best to offer you a resolution within the scope of our policies.
We regret that despite our efforts, we weren’t able to meet your expectations. Your feedback is important to us, and we will continue to work on improving our products and processes. Should you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to contact us.
Thank you for giving us the opportunity to address your concerns.
Kind regards,
Love it, but…
The product is absolutely amazing. However it came with some scratches and spots with chipped paint.
30 octobre 2024
Very good product and price !
18 octobre 2024
Réponse de MaveMall
Hi Dave,
We’re very sorry for the delay you're experiencing. Your order is on its way, and we’re actively monitoring it to ensure it reaches you as soon as possible. Unfortunately, there was a disruption with the USPS network, but we’re doing everything we can to resolve this quickly.
We’ve also sent you an email with more details, including a special offer to make up for the delay and thank you for your patience.
Please feel free to reach out if you have any further concerns. Thank you for your understanding!
Best regards,
Jenny
I bought the Swift 360 keyboard case…
I bought the Swift 360 keyboard case for my iPad Pro (13). After a simple set up and bluetooth connection, the case works really well with a nice rotation functionality. It has a good, solid feel, and a reassuringly pleasant keyboard that is well spaced and good to use.
The slot for a stylus is a great touch that holds an electronic pencil in place securely.
Overall, I recommend this tablet case for anyone wishing to protect their iPad and use as a laptop.
10 octobre 2024
Avis spontané
All in all it was a good buying…
All in all it was a good buying experience Customer service was quite helpful. The keyboard I ordered arrived well packed but the “glow” feature doesn’t work as advertised and there were to discolouration spots on the metal portion. Can’t be bothered returning it so I will just use it as is. It types nice (the feel of the keyboard) but lags when switching applications (doesn’t connect right away).
5 septembre 2024
Réponse de MaveMall
Dear Holly,
Thank you for sharing your feedback! We're happy to hear that your overall buying experience was positive and that our customer service was helpful. We apologize for the issues you've encountered.
To turn on the glow feature, please refer to the user manual included in the box for step-by-step instructions. Additionally, you can adjust the touch sensitivity and speed settings to reduce the lag when switching applications—these are all customizable. We hope this helps improve your experience, and if you need further assistance, don’t hesitate to reach out!
Sehr schlechte Erfahrung 👎🏼Abzocke 😟
11 juin 2024
Réponse de MaveMall
Dear Maria,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. However, we would like to clarify the actions we took.
Upon realizing the item you ordered was out of stock, we immediately contacted you to inform you and offered alternative options. You requested a credit note, which we issued right away. Later, when you requested a refund to your original payment method, we processed a full refund.
We are committed to resolving issues quickly and fairly, and we regret that our efforts were not clear to you. If there’s anything more we can do, please don't hesitate to reach out directly.
Kind regards,
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