Order at your own risk of getting ripped off. Ordered and charged June 16, today is July 19. Despite requesting a refund “Ella” in customer service only emails begging me to be patient telling me ship... Voir plus
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Lisez les avis des autres
I cannot say enough praises for Ella, MaveMall Customer Representative. She went out of her way to guide and direct this old senior citizen, with very few computer skills, to a successful installation... Voir plus
Terrible, expensive and poorly designed Ipad case for my Ipad Pro 11 M4. The leather cover hangs almost a half inch beyond the cradle holding the ipad. Grooves to stand ipad up on desk or lap are to... Voir plus
I received my Swift 360 keyboard yesterday and naturally, tested the heck out of it right away. Bottom line, I really like it. It's very well engineered and the keys are good size, with just the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2021, MaveMall has come a long way from its beginnings in a Home Office. When we first started out, our passion for bringing you fine products and such drove us to do intense research, quit our day job, and gave us the impetus to turn hard work and inspiration into to a booming online store. We now serve customers all over the world, and are thrilled to serve you!
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- info@themavemall.com
- www.themavemall.com
3,0
Moyen
107 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 3 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Sehr schlechte Erfahrung 👎🏼Abzocke 😟
11 juin 2024
Réponse de MaveMall
Dear Maria,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. However, we would like to clarify the actions we took.
Upon realizing the item you ordered was out of stock, we immediately contacted you to inform you and offered alternative options. You requested a credit note, which we issued right away. Later, when you requested a refund to your original payment method, we processed a full refund.
We are committed to resolving issues quickly and fairly, and we regret that our efforts were not clear to you. If there’s anything more we can do, please don't hesitate to reach out directly.
Kind regards,
Great keyboard and customer service
I have been using one of their keyboards for years and I am very pleased with it, no issues at all.
Best company I have ever dealt with! Their products are great and the customer service is exceptional. Any problem I have had has been dealt with by Lexie immediately without question. Very happy customer
18 mai 2024
Horrible Shopping Mall
Do not buy any product from here.
1) Super delayed delivery without any announcement. (it said it will take 8-10 days, but it took me 20 days without any notifications)
2) No easy returning. I request returning the product, but they are not responsive your email, and reply to recommend exchanging products instead of refunding. When you requested refunding, they ignored your email.
5 avril 2024
Réponse de MaveMall
Dear Chad,
Thank you for sharing your feedback with us. We truly appreciate hearing from our customers, as it helps us improve our services.
We want to clarify that our Standard Shipping delivery times range between 4-8 business days, with an additional 1-3 days for processing.
We understand that you mentioned a delivery time frame of 8-20 days, but our records indicate that your order was actually delivered within 11 days of placing it. While we acknowledge your frustration with the process, we want to clarify that there was no delay in the delivery of your order.
Regarding your return request, we want to assure you that we take these matters seriously. After reviewing our correspondence with you, we can confirm that we have responded to all your emails and have accepted your request for a refund.
We apologize for any inconvenience you may have experienced and appreciate your feedback as it helps us improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
I received the iPad Pro keyboard
I received the iPad Pro keyboard. It was shipped late, the package was damaged on one corner. The top lid that holds the iPad is very cheaply made. The Bluetooth connection was sporadic. I requested a return and refund and got a reply for more things to try. Disappointed in the product quality and support.
25 février 2024
Item wobbles because of weight of iPad…
Item wobbles because of weight of iPad Pro! Not worthy!
25 janvier 2024
Réponse de MaveMall
Dear Gary,
Thank you for sharing your feedback with us! We truly appreciate your input as it helps us enhance our products to better meet your needs. Rest assured, we'll take your comments into consideration as we continue to improve our offerings. If you have any further concerns or suggestions, please don't hesitate to reach out.
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