If you are going to try and call the Melton ensure that you have lots of time to spare and a charged phone. I have always had good service from the society however recent web changes and delays for... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am already an investor with the Melton Building Society. It was made very easy to open this account by the professional and friendly approach of the society staff. I have since reinvested this accou... Voir plus
L'entreprise a répondu
I use the Stamford branch and prefer to speak face to face rather online. Found staff to be friendly and knowledgeable. I do agree with some comments that online system does seem to be unco-perative... Voir plus
L'entreprise a répondu
It's so great to have Melton Building Society and their wonderful staff. I would particularly like to recommend Jessica, for providing such a caring, personal and thorough approach to my requests... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Coordonnées de contact
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, Royaume-Uni
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3,4
Moyen
249 avis
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A répondu à 100 % de ses avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
How lovely walking down Grantham High…
How lovely walking down Grantham High Street today hearing Melton Band outside the society. It made a great banking experience even better with the music. The staff inside were friendly and helpful
4 juillet 2026
Avis spontané
Réponse de Melton Building Society
Hi Laura,
Thank you for visiting our Grantham branch and sharing your experience with us.
We'll be sure to share your lovely comments with the Grantham team and of course Melton Band! We're delighted to have shared their mnusical talents with Grantham High Street this weekend.
Thanks
Kayleigh
Lovely seeing The Melton Band today in…
Lovely seeing The Melton Band today in Grantham, really brightened my day. Nice to see community music being supported - well done Melton Building Society
4 juillet 2026
Avis spontané
Réponse de Melton Building Society
Thank you Melanie.
We are proud of our long running association with Melton Band along with our other community partnerships. We're glad that you were able to enjoy their talents at our Grantham branch.
We hope to see you again soon!
Kayleigh
Excellent service
Went in to close an old account today. James was extremely friendly and helpful, and also gave me some options to transfer money to their own accounts. Unfortunately these were not the right fit for me, but James was understanding. Amazing service.
3 juillet 2026
Avis spontané
Réponse de Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We're are of course sorry to see you go, but we are pleased that James was helpful in reviewing whether we had anything suitable for your needs. We hope you may be able to consider Melton Building Society in the future.
Regards,
Kayleigh
Always first class attention from…
Always first class attention from members of staff in the branch
3 juillet 2026
Avis spontané
Réponse de Melton Building Society
Thank you for choosing Melton Building Society, and for taking the time to leave us a review.
Regards
Kayleigh
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
It’s great to be able to talk to a human being at a counter rather than an AI chatbot. Personal interactions mean much more than we realised when the world started moving towards online conversations. I love the fact that The Melton Building Society still values the things that I do.
1 juillet 2026
Avis spontané
Réponse de Melton Building Society
Hi Jules,
Thank you for such a lovely review.
We hope you continue to enjoy your visits to us. Our teams value your presence in branch, so thank you for visiting us!
Kayleigh
Zena was a great help today with me
Zena was a great help today with me. She went up and behold to help me with some worries I had about my children’s young savers. One lovely woman.
2 juillet 2026
Avis spontané
Réponse de Melton Building Society
Hi Ellie-May,
Thank you for taking the time to leave us a review.
We're so glad that Zena was able to help you with your concerns about your childrens accounts. Please dont hesitate to reach out to us if you need any further support.
Thanks
Kayleigh
Always a pleasure !
Always a pleasure !! Staff very friendly and helpful!!
Especially Maria!!😀
1 juillet 2026
Avis spontané
Réponse de Melton Building Society
Hi Gary,
Thank you for taking the time to leave us a review and for choosing Melton Building Society.
Regards
Kayleigh
Great customer service at Bourne Melton Building society
The Melton Building Society team in Bourne are really approachable and welcoming.
The financial advice I received was extremely good and they structured it really well getting me thinking about short/medium and longterm financial goals.
I genuinely feel they are thinking about what I need rather than whats best for the business which is always the worry with the larger banks.
I thoroughly recommend going to the Bourne Melton building society as, by being local, you get to see the same great team and you are genuinely a customer not just a number to them
1 juillet 2026
Avis spontané
Réponse de Melton Building Society
HI Matt,
Thank you for taking the time to leave us a review.
We'll be sure to share your comments with the team at Bourne.
We hope you continue to enjoy saving with Melton Building Society.
Thank you
Kayleigh
Wasted my time to try and open a fixed…
Wasted my time to try and open a fixed rate savings account. After taking my time to fill out all the info - the button to submit the application is broken (I then tried a second browser).
One has to wonder what sort of imbeciles are running this bank's website.
29 juin 2026
Avis spontané
Réponse de Melton Building Society
Hello Emma,
We're sorry to hear you have found the online application process challanging.
We upgraded to this platform alongside our new core operating system towards the end of last year. Despite our best preparations, the magnitude of the change has led to some unexpected issues.
We are gathering feedback all the time; however, we always welcome more. If you would be happy to share more about your experience. You can email us using marketing@mmbs.co.uk.
In the meantime, we would like to assure you that we are focused on improving customer experience and are working closely with our developers.
Thank you,
Kayleigh
Satisfied employees understand how to improve business.
As a present customer unable to operate the online system to reinvest so knowing they had a branch on Grantham High Street made a successful visit to a very pleasant, professional employee. I doubt if many uk businesses first ask their employees how they can improve performance.
17 juin 2026
Avis spontané
Réponse de Melton Building Society
Hello,
Thank you for taking the time to give us a review.
We consult with our operational teams regularly to identify and understand any challanges they or our customers are facing, There is also a variety of ways our colleagues can proactively provide our senior leadership teams with suggestions for improvement whether that be in our processes or our customer's experience.
We'll be sure to let Grantham know what a great job they're doing.
Thank you,
Kayleigh
I liked the interest rate very much
I liked the interest rate very much. Applying for the account on line was unsuccessful rejected for no apparent reason. I phoned and told an application form would be forwarded, no reason given for regection of form completed on line. Form completed exactly as online. Accepted and account opened promptly. Staff very helpful and professional.
11 juin 2026
Avis spontané
Réponse de Melton Building Society
Hello Max,
Thank you for taking the time to leave us a review.
Very occasionally, for a variety of reasons, we may need to complete an online application manually, we apologise for any inconvenience this caused you.
We are glad that you were able to to succesfully progress your application with our team, and that you found them helpful.
We hope your savings journey with us is smooth sailing from here on out.
Thank you,
Kayleigh
Professional and friendly staff
I have always had a professional and friendly service when I have been into the Melton branch. They are always smiling and happy to help.
17 juin 2026
Avis spontané
Réponse de Melton Building Society
Hi Stuart,
Thank you so much for reviewing your experience with our Melton Branch.
We'll be sure to make sure to share this with them.
Thank you for chossing Melton Building Society!
Kayleigh
Excellent customer service
I have to go to the Oakham branch regularly to sort out a cheque for my Mum’s care fees.The staff are always very friendly & helpful ; today James,as usual was efficient & delightful to deal with.Good old fashioned customer service,which is sadly on the decline these days.PLEASE don’t close this branch 🙏
26 juin 2026
Avis spontané
Réponse de Melton Building Society
Hello,
Thank you so much for your 5 star review!
We'll be sure to share your feedback with James and the team.
We're absolutely commited to our presence on the high street so we hope to se you in branch again soon.
Thank you for choosing Melton Building Society
Kayleigh
Great service in Grsntham
Very professional and personable service from Dawn in the Grantham branch. A friendly and helpful person giving advice and efficient service.
26 juin 2026
Avis spontané
Réponse de Melton Building Society
Thank you Michael.
We'll share your feedback with Dawn, and hope to see you in branch again soon.
Many thanks,
Kayleigh
Réponse de Melton Building Society
Hi Gary,
Thank you for taking the time to leave us a review, and for choosing Melton Building Society.
We'll be sure to share your review with Zena.
Regards
Kayleigh
What a pure joy it was opening a ICA…
What a pure joy it was opening a ICA Zena was so helpful and knowledgeable about their products
25 juin 2026
Avis spontané
Réponse de Melton Building Society
Hi Paul,
Thank you for your review, we'll be sure to share your comments with Zena.
Thank you for choosing Melton Building Society.
Thanks
Kayleigh
Ciara was brilliant
Ciara was brilliant, very helpful and always greets me with a smile
25 juin 2026
Avis spontané
Réponse de Melton Building Society
Hi Edward,
Thank you for your kind review.
We're so glad you're greeted with a smile, and find our teams helpful. We've shared your lovely comments with Ciara.
Regards
Kayleigh
would give zero stars if I could
would give zero stars if I could
months after I a review about difficulty in making contact and then no response or acknowledgement to formal complaint, I am no further forward. Very interesting that reviews get speedy responses from Kayleigh in Marketing inviting us to contact her. But my emails got the same deafening silence as the complaint did. I had outstanding sympathy and support from my local Branch, but I know they cannot solve the problem. I had never got beyond an answering service for complaints but she did manage to speak to the complaints manager who replied they could not deal with it as it was half term! Must be a long holiday as I still have heard nothing.
14 mai 2026
Avis spontané
Réponse de Melton Building Society
Hello,
We responded to your original review back on 24th April asking for you to email us with your contact details as we were unable to investigate this further as we we couldn't locate your complaint based on your Trustpilot profile.
If you did send that information it would have been escalated to the apropriate team.
Our Trustpilot account is not run by our operational or complaints team, however, If you could please forward your details to marketing@mmbs.co.uk we will be able to identify you and escalate this matter for you.
Many thanks
Kayleigh
Really know their stuff and provide…
Really know their stuff and provide excellent customer service.
24 juin 2026
Avis spontané
Réponse de Melton Building Society
Thank you Joseph!
We're really pleased to hear you received such great service from us.
Regards
Kayleigh
Ben was very polite and professional
Ben was very polite and professional. Did not rush us with all our questions. Gave us information as we requested. All the staff looked very smart in their uniforms which is a change from other banks etc that only use tshirts.
24 juin 2026
Avis spontané
Réponse de Melton Building Society
Hi Julie,
Thank you for taking the time to leave us a review.
We're glad to hear that you felt supported and received the information you were looking for from Ben.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
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