The Mortgage Lender Avis 907

I wanted to share my outstanding experience working with The Mortgage Lender on a particularly challenging case. From the very first conversation to the final mortgage offer, the entire process was handled with the highest level of professionalism, expertise, and genuine care.
My Business Development Manager, Craig Fellows, delivered exceptional service from start to finish. Craig was responsive, proactive, and incredibly knowledgeable throughout. He truly went above and beyond, keeping me updated at every stage, anticipating potential hurdles, and providing clear, practical guidance that made all the difference. His support turned what could have been a stressful and drawn-out process into a smooth and positive one. Craig’s dedication and communication were second to none.
I was also hugely impressed with The Mortgage Lender as a whole. They were an absolute pleasure to deal with. Special mention must go to Underwriter Thomas Kruger, whose expertise and pragmatic approach were instrumental in getting this difficult case across the line. From application to offer took less than 2 weeks . Thomas was thorough yet constructive, and his direct communication and willingness to find solutions were brilliant. The team’s flexibility and can-do attitude stood out massively.
Thanks to their combined efforts, we secured a mortgage offer that the applicant was ecstatic about. This was a complex case with multiple challenges, and the applicant is over the moon with the outcome. As the broker, I’m equally delighted and extremely grateful for the result.
I couldn’t recommend The Mortgage Lender (and Craig in particular) highly enough. If you’re looking for a lender, with accommodating criteria , high affordability multiples , real life views on cases and that truly partners with brokers and delivers exceptional service even on the tough cases, look no further. Outstanding work all round — thank you, I have a very happy client now and for life
Highly recommended ⭐⭐⭐⭐⭐

Come across this company as my score was low at the time and what a shambles it was. The staff I spoken to were very unprofessional and seemed incredibly slow about anything to do with mortgages let alone more complex ones. Lots of back & forth with no real end in sight, would say a hundred times how they would get my mortgage offer to me tomorrow, then next week, then next month, oh no it’s tomorrow but we still need this and this. Sent them every piece of my personal information they asked for bank statements and payslips for a total of two years prior and much more, then would ask for it all again the next day! I kept going because they told me how I wouldn’t get a mortgage elsewhere. Seemed to be a lot of cowboys working here, awful business & experience. In the end I was so fed up I went to L&C and got my mortgage offer within 48 hours. Save yourself the headache and all the data and personal information they no doubt sell on and go to a professional experienced body such as L&C even if you have ‘bad’ credit (hint hint, you don’t and can still get a mortgage)

Jo Gee Absolutely brilliant. Turned around 7 related cases super quickly with superb communication all way through.

Having a lender who takes a common sense approach is unheard of these days but TML is an exception. Underwriters working with you throughout the case makes it a brilliant experience.
Jo Gee one of the underwriters have been exceptional and very helpful on a recently submitted case with TML.

Recent experience very positive. Quick Application to Offer.
Calls from Underwriter to give updates, always makes a difference.
Graham Thomson GTMORTGAGES

I have now worked with a few underwriters and once again the standard have exceeded.

I have the privilege to have to work with Jade on a an unusual case however with her knowledge the client received an amazing result.

Put a couple of cases with The Mortgage Lender now and had a brilliant service from start to finish. Underwriters always call to discuss the case and even give a courtesy call prior to offer. Keep it up!

This review is really about Jo Gee (@ UW) rather than TML. :)

Jo is brilliant to work with and is a genuine pleasure to have her working on our client applications. When a case gets allocated to Jo, we know that she will do her utmost to have it looked at and responded to same day.
What really stands out is her proactive approach for smaller checklist items, she’ll often pick up the phone to clarify things instead of leaving notes that push the application back into SLA and cause unnecessary delays. That common sense approach makes a huge difference to turnaround times.

With Jo, if the broker has had everything properly lined up, it’s genuinely possible to get an offer out in a day (subject to valuation, of course!).
She’s a real credit and asset to TML and an outstanding underwriter.

Lovely to deal with a leader who is both fast and efficient. Very clear in what was needed and lovely to deal with. It made for a smoother journey for my clients.

Arranging mortgages for large portfolio landlords can be a time consuming and often frustrating process. I have recently done a number of properties with The Mortgage Lender and wanted to highlight the first class service received. The cases were discussed Pre-Application with Kaylee Foley (BDM)to confirm suitability. Following submission I was very fortunate to have Stephanie Wagstaff (Underwriter)allocated to the cases. I was provided with direct contact throughout the process, given a clear understanding of requirements with all documentation provided actioned in a super fast manor until all offers were received. I would highly recommend the lender as a result of the overall service provided and will be back with more business as a result.

Generally helpful and good underwriting. A big thank you to Craig Fellowes for helping me in the initial stages of a high value complex case, and being there through the process. Available when needed, knowledgeable, and overall a very good BDM.

Graeme Young was amazing at getting our latest portfolio refinance cases dealt with and offered for legals to commence. We were working to a tight timeframe on these multiple remortgage cases and Graeme was able to work with us on the cases to ensure the offers were issued so that we could be in time to meet the deadline set by the borrower and their legal team.

Helpful and flexible with underwriting of case

Always a pleasure to deal with. Common sense approach.

Excellent products and criteria for unusual cases.

Great underwriters - well done TML!!!

Fast and efficient service, common sense underwriting, leading to a stress free client and broker experience.

Rachel G was excellent throughout the process and always communicated with me. Wish all underwriters were like this.
Thanks again Rachel.

The case has been dealt with very promptly and efficiently.

Excellent service

Tina Naidoo was beyond brilliant helping us to secure the mortgage our clients so needed to help purchase their new home.
Although their circumstances change during the application TML, worked with us and the clients to make sure they could retain their Offer and secure their new home.. what a refreshing, experience. I won't hesitate to use them again