This case was for an existing client who continues to return to The Mortgage Lender because of the outstanding service, speed, and efficiency they consistently receive. This level of service is... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Poor retention strategy, they are just milking landlords when they come off their 5 year fixed rate offer periods. A totally unsympathetic approach to landlords. They couldn't even agree any sort of p... Voir plus
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Lots of lenders in the specialist space get the underwriting process wrong. Too often it becomes convoluted and questions are asked which delay the process but have little bearing on the decision maki... Voir plus
L'entreprise a répondu
Common sense and real life lending is what you get with The Mortgage Lender. When a client's circumstances don't quite suit the High Street lenders you can count on The Mortgage Lender to look at the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
People in our industry talk about ‘specialist lending’. And sure, technically that’s what we do, but ‘specialist’ isn’t how we see ourselves. Ditch the industry chat and our business is simple — it’s just lending for Real Life. We're here to help people in unique situations buy the home of their dreams and support our customers. Ours is a world of individuals - everyone is unique. We help people with unique circumstances into the homes of their dreams. Supporting the self-employed, the entrepreneurs, the help-to-buyers, and the buy-to-letters - that’s real life lending.
Coordonnées de contact
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, Royaume-Uni
- 0344 257 0416
- marketing@themortgagelender.com
- www.themortgagelender.com
4,1
Bien
912 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Rachel G was excellent throughout the…
Rachel G was excellent throughout the process and always communicated with me. Wish all underwriters were like this.
Thanks again Rachel.
27 novembre 2025
Avis spontané
Réponse de The Mortgage Lender
Thanks for leaving such an amazing review and calling out the great service you received from Rachel. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
The case has been dealt with very…
The case has been dealt with very promptly and efficiently.
30 octobre 2025
Réponse de The Mortgage Lender
Hi Malcolm, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Réponse de The Mortgage Lender
Hi Bankim, thank you for taking the time to share your feedback. We’re really pleased to hear you’ve had an excellent experience with our service, and we appreciate your comments about our fees. We’ll make sure this is passed on to the relevant team for review.
Many thanks, The Mortgage Lender.
Tina Naidoo was beyond brilliant…
Tina Naidoo was beyond brilliant helping us to secure the mortgage our clients so needed to help purchase their new home.
Although their circumstances change during the application TML, worked with us and the clients to make sure they could retain their Offer and secure their new home.. what a refreshing, experience. I won't hesitate to use them again
29 octobre 2025
Avis spontané
Réponse de The Mortgage Lender
Hi Joanna, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
this is absolutely a no nonsense lender…
this is absolutely a no nonsense lender who at DIP stage when they say they will lend they do subject to valuation. The staff are really friendly and knowledgeable. The Underwriter Rachel Glue was efficient and extremely quick. A very straight forward experience. Well done TML and thanks
21 octobre 2025
Avis spontané
Réponse de The Mortgage Lender
Hi Marcus, thank you for sharing such a positive review and recognising the excellent service from our staff and underwriter Rachel Glue. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
Good consistent underwriting and…
Good consistent underwriting and received regular update during the application.
6 octobre 2025
Réponse de The Mortgage Lender
Hi Szabolcs, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Very helpful and friendly team
Very helpful and friendly team. Service level is excellent
29 juillet 2025
Réponse de The Mortgage Lender
Hi Farrukh, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
A difficult case went to offer and…
A difficult case went to offer and completed
25 septembre 2025
Avis spontané
Réponse de The Mortgage Lender
Hi Andrew, thank you for giving us a 5* review! We’re delighted to hear you were pleased with the service you received, and we look forward to supporting you with more client cases in the future.
Many thanks, The Mortgage Lender.
Regular updates knowing what was…
Regular updates knowing what was required, made the process more affective to proceed to offer.
18 septembre 2025
Réponse de The Mortgage Lender
Hi Mark, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Réponse de The Mortgage Lender
Hi Matt, thank you for your feedback. We look forward to being able to help you with more client cases in the future.
Many thanks, The Mortgage Lender
Terrible company..tooka year back and…
Terrible company..took a year back and fourth requesting unnesessary documents took 9 months to approve.. gave us 5 days to complete..solicitor unable to meet the deadline ..this was then rekeyed and offered a significantly lower amount..caused soo much headache and wasted so much time..avoid
12 septembre 2025
Avis spontané
Réponse de The Mortgage Lender
Hi Uz, We’re sorry to hear that you feel you have had a poor experience with us. I'm sorry you feel that the process was lengthy. As a specialist lender there are occasions where we may need to request further information and this can sometimes result in an extension to our published timescales. This helps us get the decision right first time. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this. www.themortgagelender.com/complaints
Outstanding & exceptional team
Outstanding & exceptional team, speed of turnaround, along with a proactive approach. As a result: Happy customers, too.
10 septembre 2025
Avis spontané
Réponse de The Mortgage Lender
Hi Ajay, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Réponse de The Mortgage Lender
Hi Mohan,
Thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service.
Many thanks, The Mortgage Lender
Great service
I had 3 underwriters , they were ALL brilliant, patient, clear and just great .
4 septembre 2025
Avis spontané
Réponse de The Mortgage Lender
Hi Penny,
Thank you for leaving such an amazing review and highlighting the great service you received from our underwriters. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
Worst lender out there
This lender is the worst lender you could ever work with. 7 months back and forth. Will ask for a document and clarification, when provided within hours of request, it takes them 2 weeks to respond. Guess what, they then ask for something else. My issue is why are they unable to request all information at once. This lender has the most incompetent team. After 7 months of forth and back, they were asking about my umbrella company’s (employer) compliance with HMRC. This has nothing to do with me because my taxes have been paid and they had all the receipt. I’m unsure if it’s incompetence or poor policy and procedure. How am I suppose to answer for an employers compliance. I could defend my compliance not another entity. Avoid this guys if you want to progress in life. I ended up pulling out of the process. Luckily another lender offered a mortgage in 3 weeks. It took this lender 7 months to do compliance and final straw was them asking me for information that has nothing to do with me.
If I could give less than 1 star I would. Stay safe guys.
28 novembre 2024
Avis spontané
Réponse de The Mortgage Lender
Thanks for taking the time to leave a review, and we're sorry to hear this. We've sent an email via Trustpilot asking for a couple more details to allow us to look into this further and assist you.
Wont go above minimum expectations for brokers
The process time to underwrite a case is not as good as other lenders. A particular case we needed that had a completion date set and letter from the solicitors to confirm this. The underwriter would not assess this as an exception even with the BDM involved. I was also set to go on holiday and wanted this to be resolved before I go, however, unlike other lenders they were adamant that they would not do this. Also, just to point out this was a completely one off request and in the last 4 months over 5 cases have been submitted to them. I guess this experience was purely down to one unreasonable underwriter.
13 août 2025
Avis spontané
Réponse de The Mortgage Lender
Hi Mobeen,
We’re sorry to hear that you feel you have had a poor experience with us. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this.
https://themortgagelender.com/customers/customer-complaints
Réponse de The Mortgage Lender
Hi Cara, we’re delighted to have been able to help. Thanks for the 5- star review.
Many thanks, The Mortgages Lenders.
Great Common Sense Underwriting!
TML has such a friendly team! Pleasure to do business with, they make a broker's life easier with their common sense and desire to lend :)
20 août 2025
Réponse de The Mortgage Lender
Hi AR,
Thanks for leaving such an amazing review and calling out the great service you received. We’ll be sure to pass on the feedback. Many thanks, The Mortgage Lenders.
Human Approach underwriting
The Lender do what they say they would.
Was updated throughout the mortgage application process.
14 août 2025
Réponse de The Mortgage Lender
Hi Ade, we’re delighted to have been able to help. Thanks for the 5-star review.
Many thanks, The Mortgage Lenders.
Horrible lender to work with
Horrible lender to work with - i have this experienece 2wice. For a BTL lender - they are too picky wherein if other lenders who do not have any requirements of income. I dont have an issue with lenders doing thier DD but this lender is not at all a lender I will work with for sure. 5m to application to offer for a BTL.. insane..
16 août 2025
Réponse de The Mortgage Lender
Hi there, we’re sorry to hear that you feel you have had a poor experience with us. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this. https://www.themortgagelender.com/complaints.
Many thanks, The Mortgage Lender
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