The Mortgage Lender Avis 

The underwriters are highly trained and willing to assess a case based on a real life scenario and they are also willing to discuss the case in depth to get a full understanding of the client's circumstances to see how they can help. They are really a preferred lender.

Stefanie wagstaff was amazing and went that extra mile to help me

Friendly and helpful staff with a practical approach to your underwriting decisions

speaking to underwriters prior to case was very helpful before the full submission

also special mention to underwriter Helen Conway who was the underwriter on the case who was ever polite, very prompt

client was very happy as well overall so Thank you TML as a team

The Mortgage Lender saved the day, another lender who I will not name here dithered and delayed despite this being an auction property, thankfully we made the decision to switch to TML and they got the case to offer in less than 10 days hitting the auction deadline and saving the day.

awful timescales, 9 months to complete, several months for offer, unnecessary questions back and forth with 1 week in between each time due to underwriter timescales

Great criteria, but far too slow. Other specialist lenders are much faster at turning around dips, checking docs and releasing funds

The process was extremely slow. The turn around from uploading documents to being reviewed is not realistic. My application took 4 months from application to offer. Then as the offer is only valid 3 months this expired so I had to repeat the process again with exactly the same information, this time it took nearly 2 months to gain another offer as an extension was not granted.
After 10 months my clients have finally completed on their purchase.
This has been very frustrating for the client and myself as a broker. This is the most time by far I have spent on any application

The underwriter on the case, Gary Craig was excellent. he was supportive all the way through despite having to bounce back to the client on many occasions but they were justifiable reasons. This was a complex case needing to use latest years Ltd Co accounts. Thank you for getting this over the line Gary! Clients are ecstatic!

I had the pleasure of speaking with Daniel Bagley from The Mortgage Lender, and I couldn’t be more impressed with the service he provided. He was incredibly thorough in his approach, ensuring that every aspect of my query was addressed with clarity and precision. Not only was he quick to assist, but he also remained kind, patient, and professional throughout our conversation.

His efficiency and willingness to help made the entire process seamless, and I truly appreciate the effort he put in to provide me with the answers I needed. It’s always a pleasure dealing with someone who is both knowledgeable and genuinely dedicated to great customer service.

Thank you, Daniel Bagley—you made my day so much easier!

Good communication easy to deal with

Easy to use system, good turn around times, straight forward criteria.

Jumped onto a very urgent case, with a complicated client scenario. Processing was prompt in the main, and I was impressed with the initial chat through with the Underwriter, after submission.

The Mortgage Lender have a common sense attitude to lending and look at the whole picture when making a decision.
I was particularly impressed by underwriter Rachel Glue and BDM Andrew Heath who both helped get my case agreed

Straightforward underwriting giving a clear list of requirements.

Always a pleasure to submit a case to The Mortgage Lender. They keep it simple, and it's refreshing. Laura, the underwriter was brilliant at expediting the case quickly. Granted, service levels could be better but hey, we are extremely pleased that the case went to offer! Well done

Excellent service, fast updates from underwriters and they are readily available to answer any questions.

Underwriter Tina Naidoo was incredible.

I had a difficult case that she was the underwriter on and she fought really hard to find a reason to do the case instead of declining it. A genuine pleasure to work with and a real breath of fresh air.

Thank you Tina!!

The SLA were too long and took a long time to get ti back on track. Things were picked up later in the case by the underwriter, whereas this could have been avoided if checked at the first instance. I have had good experience before but with this case it was not right at all.

Quick and straightforward