The Mortgage Works Avis 

2 691
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a mortgage already with TMW and wanted to secure additional borrowing on my BTL. I thought it would be very complicated and painful, but I was so pleasantly surprised. Daniel Morris explained ev... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I cannot recommend Laura highly enough. This was my 3rd mortgage application, and she made the process completely stress-free. What sets her apart is her incredible communication—she always replies to... Voir plus

Noté 5 sur 5 étoiles

Absolute go-to mortgage lender for buy-to-lets. Great range of products at competitive rates. Really like how you get one case handler that sees the whole process throughout. My case handler w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would definitely recommend The Mortgage Works. Frances Hall was exceptional, always just an email or call away. Over a period of 4-5 months I had offers accepted multiple times and Frankie was alway... Voir plus

À propos de l'entreprise

  1. Prêteur hypothécaire
  2. Institution financière

À propos de The Mortgage Works

Écrit par l'entreprise

The Mortgage Works is the buy to let lender of Nationwide Building Society.

Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.

We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,6

Tous les avis

(2 691)

657 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beth Carter

Beth Carter was extremely attentive and efficient, she was a pleasure to deal with and ensured the process ran smoothly.

10 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We're happy to hear that our team member was attentive and efficient, making the process smooth. Thank you for your kind words!

Noté 5 sur 5 étoiles

Frankie was professional and friendly…

Frankie was professional and friendly throughout, the whole transaction from initial enquiry to valuation and final offer, was a very quick and smooth process.

10 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We're happy to hear the transaction was quick and smooth, from inquiry to offer. We appreciate your positive feedback!

Noté 5 sur 5 étoiles

Neil is a great ambassador for The…

Neil is a great ambassador for The Mortgage Works.
He is knowledgeable,thorough and helpful.
A joy to deal with.

9 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We're so glad to hear you had such a positive experience! We appreciate your kind words.

Noté 5 sur 5 étoiles

Effortless

Very helpful, friendly and knowledgeable staff made for a seamless process.
Pleasure using you again.

8 juin 2026
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Réponse de The Mortgage Works

We're so pleased our team provided a seamless and helpful experience. Thank you for your kind words!

Noté 5 sur 5 étoiles

Neil (Superb, Professional & Clear)

Neil at the TMW was superb and consistently professional. Clear and direct with what will work and won’t doesn’t and exceedingly patient.

3 juin 2026
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Réponse de The Mortgage Works

We're so happy to hear about your positive experience with our team. We truly appreciate your kind words and feedback!

Noté 5 sur 5 étoiles

Natasha has been excellent throughout…

Natasha has been excellent throughout our Buy-to-Let remortgage process. She is professional, knowledgeable, responsive, and always happy to answer questions. Her guidance made the whole process straightforward and stress-free. I really appreciated her efficiency and clear communication, and I would highly recommend her services to anyone looking for mortgage advice.

5 juin 2026
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Réponse de The Mortgage Works

We're delighted to hear about your excellent experience with your remortgage process. We appreciate your kind words about the professional, knowledgeable, and responsive support you received, making the process straightforward and stress-free. Thank you for your recommendation!

Noté 5 sur 5 étoiles

Further advance.

I needed a further advance and the process was personally and professionally handed from start to finish with Ben and Patrick. Couldn’t have asked for better.

5 juin 2026
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Réponse de The Mortgage Works

We're so happy to hear we provided excellent service from start to finish. Thank you for your wonderful feedback!

Noté 5 sur 5 étoiles

Everything worked quickly and…

Everything worked quickly and efficiently.

29 mai 2026
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Réponse de The Mortgage Works

We're glad everything worked quickly and efficiently for you. Thank you for your positive feedback.

Noté 5 sur 5 étoiles

So The Morgage Works

So The Morgage Works, I have three properties with this company and I must say they are brilliant so so easy on renewals and very competitive rates. The team are also extremely helpful nothing is to much trouble I can not recommend them enough please please please give them a try you have nothing to lose and everything to gain.

30 mai 2026
Avis spontané
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Réponse de The Mortgage Works

We are so glad to hear you've had such a positive experience with us across all three properties! Your kind words about our easy renewals, competitive rates, and helpful team truly mean a lot. Thank you for recommending us.

Noté 5 sur 5 étoiles

one stop shop

I was very impressed. Mortgages are a minefield, these guys made it simple.

2 juin 2026
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Réponse de The Mortgage Works

We're so glad we could simplify the mortgage process for you. Thank you for your kind words.

Noté 5 sur 5 étoiles

Beth Carter provided excellent support…

Beth Carter provided excellent support with our remortgage. She offered a range of suitable options and managed the entire process with speed and efficiency. Highly recommended.

3 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We're so pleased to hear about the excellent support you received with your remortgage. We appreciate your kind words about the speed and efficiency.

Noté 5 sur 5 étoiles

A gem

I am a landlord and needed clarification on my BTL. My call was handed very efficiently by James Palmer who is no way related to me. I only knew his name when I asked because he was brilliant and I wanted to make sure that I rate him. He answered my query in a very professional and friendly manner. I felt so relaxed and not hurried. He sounded so genuinely wanting to be helpful. He was so chilled. He helped me sort out my other queries. What a gem!!!

3 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We are so glad to hear about your positive experience with us. It's wonderful to know that our team provided such helpful and professional assistance. We truly appreciate your kind words and feedback.

Noté 5 sur 5 étoiles

Working with Frankie

I’ve been working with Frankie in relation to two recent buy to lets. On both occasions, I’ve received a fantastic service; quick responses, always willing to provide information when asked and has really made this a seamless process. I should also mention, these are my first additional properties and before we started the process, it felt daunting. Frankie has made this both an easy and comfortable process.

3 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We are so pleased to hear about your positive experience with us. It's wonderful that we could make the process of acquiring your first additional properties easy and comfortable. Thank you for sharing your feedback!

Noté 5 sur 5 étoiles

Explaining the product and simplifying…

Explaining the product and simplifying the options was very helpful. Easy to talk to and friendly.

1 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We're so glad we could simplify things and make your experience easy and friendly. Thank you for your kind words!

Noté 5 sur 5 étoiles

Excellent call-centre experience (Yes, really!)

I have a Buy-to-Let mortgage with UCB - who appear to use TMW for their admin.
My current deal was soon to expire and I was in a bit of a fix. Rang the TMW number given to me in a UCB letter. Phone answered reasonably quickly and spoke to Marion, who was extremely pleasant and very helpful. She suggested a course of action which I was pleasantly surprised about and got approval from Managers to proceed, which I did,
I'm waiting for the matter to finalise, but cannot fault the work of Marion - pleasant, understood my query (despite my rambling) and knowledgeable

1 juin 2026
Avis spontané
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Réponse de The Mortgage Works

We are so pleased to hear about your positive experience with us. It is wonderful to know that our team provided such helpful and pleasant service. We appreciate you sharing your feedback.

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