The Motor Ombudsman Avis 

In fact it would be less than that. My van had work carried out that I questioned as TURBO was diagnosed as the issue by the AA. Vauxhall insisted it was the timing chain. Had that changed but the van broke down again having travelled less than 5 miles, AA said told you it was the TURBO. They finally fixed the TURBO. These clowns agreed Vauxhall did no wrong! Complaint not upheld. They are in each others pockets. Now out of pocket a lot of money and these do not care that Vauxhall misdiagnosed and left my van in a worse state that what it arrived there in! Appalling behaviour from both on every level.

They are very helpful and they know how desperate I am to get my car fixed

My case against Ford Motor Company and a supplying dealer Warsop Motor Company has been running since Feb 2025 (one and a half years ) and has now reached conclusion that no action can be taken because no party is signed up to the Ombudsman scheme . This decision should and could have been reached in weeks NOT years !. This has just resulted in delay of the case , fine for the motor trade , not for consumer. cannot help reach conclusion this may have been intension all along !. The Motor Ombudsman has simply been a hinderance not a help in this now now long running dispute about a faulty brand new Ford Puma supplied by Ford in Sept 2024.

Precise with information, very pleasant to talk to and very helpful

I had problem where I bought van and the ombudsman followed up on all my experiencies and sorted problem out

Very slow process. Over 2 years and still no update. An ombudsmon to support dealers scams

Great people to guide you through any problems make things very clear

Don't waste your time with this organisation. You can't get your car repaired whilst waiting for a "descion" which will be just shy of a year of logging the complaint.
They then told me the company had gone bust (looking into it they would have known that about 6 months prior).

Simon wea attentive and helpful but you were unable to help with Recall issues

Hardly a voice for the consumer, basically the industry’s puppet and voice piece

I rang for advice on a matter and although not able to help me directly the advice I was given was very useful and the gentleman I spoke to was very caring and sympathetic towards my situation

They were happy to listen to me before giving me advice and took there time to explain everything I needed to do next to get this problem resolved.

Very long timescale with poor communication. Still awaiting verdict.

Ombudsman said they could not take on my case after I was ripped off by a car dealership

It was impossible to come to the complete decision without being one sided.

Took far too long to respond and when response did came, no accountability towards neglect provided by car dealership, taking money not doing repair under warranty and causing stress and inconvenience over many months.

Tried his best but unfortunately my case he could not help me with but, chap knew what to say instantly without any waiting.

Completely waste of time. Save yourself the effort. They work in favour of businesses and ignoring facts. This organisation is absolute joke, it would make literally no difference if it stop existed, actually it would be probably be better, so people do not have false hopes that when facts support them they will get fair resolution.

Took over month just to respond wasted my time.Did nothing!

Email communication only, makes it difficult for some people to put there complaint across accurately.