The Motor Ombudsman Avis 

Took too to reach Ombudsman. Waiting long time from adduction to reach Ombudsman where conclusion was reversed in favour of dealer without in my view adequate basis to overturn

No point in complaining to the ombudsman, they will take the side of the dealer despite evidence to suggest otherwise.

My issue with a top car dealership was dealt with swiftly when I told them I had now approached the motor ombudsman for their help in settling my problem
After taking 6 weeks to repair and no progress reports from themselves I am now pleased they have offered a goodwill gesture. Thank you for your support dated September 2026

Excellent staff. Very helpful with my complaint and provided clear directions for moving forward. Thank you!

Found the experience a complete waste of time. I spent hours filling in the form and a putting together a series of events then told they would take on my case. Then I got another email telling me they would not because I was not a consumer as I use the van as a trade? Peugeot Stellantis win again! No Value

May be a bit slow due to their workload but achieved a satisfactory outcome for me

I am extremely disappointed with how my complaint was handled. Throughout the process, I felt that the investigation was biased and focused on defending the manufacturer's position rather than fairly considering my genuine safety concerns.

Despite repeatedly reporting the same issue and making every effort to have it investigated, the response relied heavily on the fact that no fault codes were found, while dismissing the real-world behaviour I was experiencing. As a customer, it is frustrating to be told that a vehicle is operating "as designed" when the concerns raised relate directly to confidence and safety while driving.

I do not believe my complaint received an impartial assessment. The decision appears to have been based largely on information provided by the dealer and manufacturer, with little weight given to my consistent reports and experience as the owner of the vehicle.

The outcome has left me with no confidence in either the vehicle or the complaints process. As a result, I have decided to return the car, as I no longer feel safe driving it. I expected a fair and balanced review of my concerns, but unfortunately that was not my experience.

No effort put in to my complaint. Found a reason not to do the work.

Very simple and professional, just would really appreciate someone to speak to.

I have had nothing but a very good experience with the ombudsman service, they have kept me up to date throughout the process and I have a personal cliams handler dealing with me so I do not get passed from one person to another, it is still ongoing but they are keeping me informed with every stage of the investigation.

Very helpful phone call explaining the process and the timescales involved.

Very pleased with the information given

A waste of time. They don't conduct the investigation properly. I called to ask if they needed evidence for my case, and they said, "No, we have everything." They then made a decision against me because they lacked evidence.

Waiting for two and a half years regarding my complaint, nobody has had the courtesy to get back to me.

Slow and pointless.

Handler was very sociable and knowledgable on my problem

Professional advice giving on the steps regarding the car dealership sale. Updates when required via a phone call to talk to an advisor. Still waiting for the end result but would recommend using this service.

Great advisors like Simon are why the world can be a better place and is living proof of goodness. Thank you Simon for your hard work and great customer service. Thank you for your warm and gentle personality. You deserve all the happiness and praise & recognition.

Agent was knowledgeable and informative