The New Homes Group Avis 

Professional, low-stress experience. Leila was fantastic throughout - friendly, professional and proactive.

Emma provided an outstanding service from the very beginning. She was professional, friendly, and always happy to help with any questions I had. She made the whole process much smoother than I expected and kept me updated every step of the way.

Her communication was excellent, and she was always approachable and responsive, which made the experience much less stressful. Thanks to Emma's support, everything progressed smoothly, and we felt confident throughout the process.

Thank you, Emma, for all your hard work and dedication. I would highly recommend her to anyone looking to purchase a new home.

Chloe kept me informed and up to date as much as she could; being friendly, professional and easy to understand at a stressful time for me. I felt confident in my dealings with Chloe.

Luke Cox had oversight of our house purchase and it was refreshing to have such regular updates and a point of contact to check whether anything was either needed or to generally give a gentle nudge to all parties and move things along quickly.

From frequent interactions with Luke, he was always friendly and positive and we always felt that he had an excellent grasp of the whole situation and answered any questions swiftly.

Right through to completion, Luke remained in touch and sent us a kind and thoughtful message to congratulate us on our new home. It’s the small things that make a big difference, so thank you.

Hayley was absolutely excellent from start to finish. The new build was at the top of the chain with us in the middle. She pushed everyone along and progressed when things began to stall.

Cannot thank Hayley enough for her help in getting us all into our new homes.

The New Homes Group helped ensure that our property sale exchanged on time and were great at communicating and liaising with all of the parties within the transaction. We dealt with Daisy Theokli, who did a great job.

We had a fantastic experience with New Homes Group, thanks to Daisy. She was amazing from start to finish—professional, friendly, and always happy to answer any questions we had. She kept us updated throughout the entire process, making everything as smooth and stress-free as possible. Her communication and dedication were outstanding, and we always felt supported. We can't thank Daisy enough for all her hard work and would highly recommend both her and New Homes Group to anyone looking for excellent service.

We recently purchased a house and we would like to give recognition to Andrew Ioannou who helped us immensely with the process.

Throughout every stage, Andrew was consistently one step ahead. He kept everything moving, and made sure we knew exactly where things stood. His communication was excellent from start to finish. He was polite, professional and responsive, which made a huge difference during what was a frustrating process, and I genuinely believe the experience would have been far more difficult without his support.

Thank you Andrew!

As first-time buyers, buying an house was completely new and felt quite daunting to us, but Emma Wright made the first part of the process so much easier to understand. Her communication was fantastic, she was prompt, thorough, and explained every single step so clearly that we felt confident in what was happening next. She went above and beyond to help us get our offer accepted so quickly. We couldn't have asked for a better experience, thank you so much, Emma!

On the ball, lots of chasing and great at keeping me informed - thanks harry!

Professional from day one!
Communication excellent!
Lucy free, was a fantastic representative ! Thank you Lucy for guiding us through.

Our sales progression was handled by Chloe Smith who expertly managed the whole chain talking to links that others stated they couldn’t talk to. She was calm and helped the whole process during some stressful moments! An excellent job and useful to have them as part of the process.

Had a great experience with New Homes Group. Our primary contact was Daisy Theokli who was excellent throughout the process and really helped us get over the line. Everything was arranged quickly and efficiently from the New Homes Group end and we highly recommend NHG and especially Daisy. Thank you again!

Hayley is honestly an incredible asset to the company, without her dedication and commitment to her role, our move would never have gone through. Cannot fault the process and the service. Apart from issues with external factors like our buyer, Hayley made the process so simple and as stress free as possible I cannot be more grateful!

Emma has been very helpful and clear on how the process works from the beginning. As a first time buyer, this is very much appreciated.

Utterly appalling service - avoid New Homes Group

Our property was initially listed at £150,000. After some time, New Homes Group contacted us and pushed for the price to be reduced to £140,000. We declined and instead agreed with them that it would be advertised at offers over £145,000. They accepted this, changed the listing, and gave us every indication that the matter was settled.

Just one week later, they called us and effectively threw their toys out of the pram because we had not reduced the property by as much as they wanted. They have now decided to remove our property from the market entirely.

Apparently, sellers are only welcome to use their service provided they surrender control of their own asking price and comply with whatever reduction New Homes Group demands.

Their handling of an offer we received was even worse.

A buyer offered £143,000. We countered at £147,000, which the buyer rejected before withdrawing their offer. New Homes Group then told the buyer that we would have accepted £143,000 because we could receive “incentives.”

This was never discussed with us, never authorised by us and was not their decision to make.

Communicating an acceptance price to a buyer without first obtaining the seller’s agreement is completely unacceptable. It undermines the seller’s negotiating position and gives the buyer information that they had absolutely no authority to disclose.

We formally raised this concern with New Homes Group two weeks ago. Unsurprisingly, we received no response whatsoever. Apparently, ignoring a serious complaint is easier than taking responsibility for their own conduct.

The entire experience has been shockingly unprofessional. They attempted to dictate the price of our property, communicated an unauthorised acceptance figure to a prospective buyer, ignored our complaint and then removed the listing when we refused to reduce the price far enough to satisfy them.

Their priorities appear to be securing the quickest possible transaction on their preferred terms, rather than representing the interests of the seller.

Based on our experience, I would strongly advise anyone considering New Homes Group to think very carefully. Do not assume that your instructions, asking price or negotiating position will be respected - and do not expect a response when you raise a legitimate complaint.

An absolutely disgraceful way to treat a customer.

DO NOT USE THE NEW HOMES GROUP.

Myself and my partner had a great experience with The new homes group and specifically Harry stoner. As first time buyers we were a little stressed about the whole process as it’s completely unknown to us. This was made a lot easier as we were given updates regularly about what stages we had completed and the next stages to progress. We were constantly updated on the status of the seller’s progress and solicitor updates. We purchased a property with no chain. The process was a lot quicker than we had expected with a turnaround of less than 2 months from the moment our offer was accepted to our move in date. As I’ve already mentioned we are delighted with how Harry and the new homes group have taken the time to make this whole process simple for us. We had weekly calls to track the progress and would highly recommend and vouch for harry and the company as a whole. No complaints at whatsoever.

Harry Stoner has given exceptional support and has been a vital part in getting a transaction over the line for our mutual client. Harry kept all parties updated throughout the transaction, identified when things had started to lose momentum and was proactive by contacting the relevant parties to get things moving again. Nothing was too much trouble for him, he was consistently going above and beyond and the communication was second to none. It has been a pleasure to work alongside Harry and I hope our paths cross again.

Georgina was amazing and very helpful !
As a first time buyer she really helped and was so friendly

Super helpful, Nice and polite individuals