Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still... Voir plus
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I didn't find my perfect saddle, but I can't fault the service. My horse had an abscess and the saddle company were super understanding and extended my trial until I could actually see whether the sad... Voir plus
Quick turn around on an order, sent via standard delivery but arrived well within the time frame. Good value for money compared to other retailers. Will use for equestrian purchases again!
What fabulous service!! Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel d'équitation
- Magasin de vêtements et d'articles de plein air
- Sellerie-bourrellerie
Écrit par l'entreprise
BETA Mail Order/Internet Tack Shop of the Year 2017 winner & recommended by Horse & Hound as the best one stop equestrian shop. With free shipping!
Coordonnées de contact
Beaworthy, EX21 5XE, Devon, Royaume-Uni
- 0344 8806900
- customerservices@thesaddleryshop.co.uk
- www.thesaddleryshop.co.uk
4,8
Excellent
151 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Faster delivery than expected
Faster delivery than expected. Exactly what I wanted, good quality and value for money
12 février 2023
Service was speedy and received my boys…
Service was speedy and received my boys boots quicker than expected
Thank you
11 février 2023
Excellent fast advice about hoof boots
Excellent fast advice about hoof boots, orders processed and despatched quickly.
8 février 2023
express delivery?
May have been failure to read the details on my part but I paid £7.99 for express delivery...however item not in stock so took 6 days to arrive . Bit disappointing
6 février 2023
Avis spontané
Réponse de The Saddlery Shop Ltd
The item showed it needed to be ordered in, and there was a pop up box during checkout that you had to click to agree to before you proceed stating that the express delivery would not happen until the item arrived (as it was not in stock). We also send an email after the order is placed to further remind one last time that the item needs to be ordered in, so yes- you were notified quite extensively throughout the process that the item was not in stock :)
Friendly and helpful
I felt the need to leave this review as the service I received was great.
My daughter had picked out a particular set of riding boots she liked and we needed them within the week.
I had emailed to confirm that they definitely had them in stock so as not to waste any time. The customer service got back to me really quickly to say they had checked and that the boots I wanted were available in her size. I ordered on the Monday and received them on the Wednesday. Cannot fault the experience. Friendly and helpful customer service with easy and fast ordering and delivery. I will be using this company again.
23 janvier 2023
Avis spontané
Réponse de The Saddlery Shop Ltd
Thank you so much for taking the time to leave your review, it is very much appreciated!
Excellent Customer Service and Advice
Contacted the Saddlery Shop for some advice on bits and they were fantastic. Really quick to respond and very detailed in their explanation etc. Great customer service!
22 avril 2022
Avis spontané
What fabulous service!
What fabulous service!!
Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in a hurry for delivery! It has arrived today!! Well packaged and the best delivery service I have received in a long time. Other horsey retailers could learn a lot from this company. They will definitely be my first go to online from now on! Thank you very, very much!
20 juillet 2021
Avis spontané
Réponse de The Saddlery Shop Ltd
Thank you so much!
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