Ticket Fairy Avis 1 583

I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience.
The registration process was quick and straightforward, and buying the tickets felt safe and reliable. Everything worked smoothly, and I received my tickets without any issues. I was also pleasantly surprised by the referral program – it’s a nice bonus opportunity for users.
Another big advantage was the ability to resell tickets directly on the platform. My friend couldn’t attend the event, so he managed to resell his ticket to another friend of mine through the website. Thanks to that, I wasn’t alone at the event, which made the whole experience even better.
Customer support was also responsive and helpful whenever there were questions – that definitely deserves recognition.
The only downside, in my opinion, is that the referral reward (or bonus/refund – not exactly sure how to call it) is paid out only several months after the Budapest Major ends. That feels like a very long wait.
Overall, I would rate Ticket Fairy 4 out of 5 stars.

Very quick to respond and very friendly response

When I wanted to change the date I wanted to attend the show, the guidance was clear and accurate. The moment I rebooked, my refund was sent immediately.

Very easy and the problem was resolved right away, highly commend the team and their efforts

I had an error when making a purchase but they were able to get it fixed with an hours which is amazing and unbelievable. Definitely , a company I'd work with in the future

Many times I've been in a hurry when buying tickets through the Ticket Fairy and because I'm a repeat customer, my billing informaation is safely attached in my profile, thus allowing me to purchase my tickets fast and reliably. They make ticket purchasing an easy task. Thank you, Ticket Fairy!!! Love you, guys!!!

Ticket Fairy is very good with customer support and helped with our Companion Card needs.

Me encantó el ambiente que había en general en el evento y el personal fue muy atento y amable 🤍

Thank you very much! Everything was wonderful. Thank you for the great work, I am very happy.
Wishing you a Merry Christmas!🎅🎄
Thank you, and we are looking forward to our event.

Great communication friendly and informative and super quick extremely satisfied with my experience thank you to the team

Disappointing post-purchase experience. No phone support, a very slow website that is challenging to use, and an unreasonable process to gift tickets. To change ticket names you must resell tickets to yourself, incurring undisclosed fees. The lack of upfront transparency and limited support make simple issues unnecessarily difficult. Would not have purchased if this was clear at checkout.

Bought a ticket for Budapest CS2 Major, getting close to the event I was unsure if I can attend at the MVM Dome so I put my ticket on sale through TicketFairy. They said it can be only resold through their system, but actually they never released a resell period, even though tickets were sold out 2+ months before the event. Fortunately I could attend at the event but if I couldnt I didnt have the chance to sell my ticket. Horrible company, hopefully for most of the events you can buy tickets through multiple companies so you dont have to choose them.

Pretty fast and friendly customer service.

I had a problem with my tickets and they immediately helped me.
Fast and efficient service.
Thanks

They replied swiftly and gave us a great solution!

Very responsive and the assistance provided was simple to understand + 100% correct

Timely respons and resolution. Extremely satisfied

I bought three tickets via Ticket Fairy for “Infected Mushroom | Live in Cologne” (12 Sept 2024, Live Music Hall, Cologne). The show never took place.

I’ve been waiting for my refund for over a year. I filled in the organiser’s refund form back in 2024 and contacted the organiser (The Culture Collective) multiple times – no response at all, I’m being completely ghosted.

Ticket Fairy keeps sending the same template reply: they are “just the technology platform”, the money went to the organiser, and I should email them. The fact that this organiser is not responding and is not fulfilling their legal obligation to refund is simply ignored. Even after a detailed formal complaint with a clear deadline, I received nothing but a copy-paste answer.

This feels extremely unprofessional: the event is cancelled, the organiser disappears, and the ticket platform refuses to take any real responsibility or help its customers. For me: never again Ticket Fairy. I'm hoping you going to follow, if your money is worth to you.