My experience with Ticketline.com.mt has been an absolute nightmare. Their site was hacked, resulting in a data breach that forced me to cancel and replace my bank card. While the company covered... Voir plus
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Lisez les avis des autres
I needed names changing on my tickets and then, very last minute, I realised I hadn't received part of my order through the post (Royal Mail's fault, not Ticketline's) but each time Rob dealt with it... Voir plus
Absolutely fantastic customer service, especially from Chloe. We needed to potentially make a change to a festival campervan pass, and not only did Chloe make the whole transaction super simple to pay... Voir plus
I had a couple of queries to resolve with my booking, emailed ticket line. They where so responsive, less than a few hours I had a reply to any email. I want to especially mention the exceptional serv... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Coordonnées de contact
https://www.ticketline.co.uk/, Royaume-Uni
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excellent
855 avis
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Lovely & Brilliant, Above and beyond
Customer service is amazing, Moh is the best one.
Lovely & Brilliant, Above and beyond
Kind Regards
Leandro.
24 avril 2025
Avis spontané
Réponse de Ticketline
We couldn't agree more Leandro, we really do have an amazing Customer Service team ☺️
Moh is a highly experienced member of the team and always goes above and beyond, he will be extremely pleased with your comments ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated.
Kind Regards,
TL Team
How refreshing no platinum pricing…
How refreshing no platinum pricing ripping us off, no obscene delays on etickets and no stress buying from.
An absolute pleasure to discover this site
28 mars 2025
Avis spontané
Réponse de Ticketline
Welcome Alexander, nice to have you with us 👋
Very pleased to hear you have found us, we have been here a while!
As an independent, family-run business operating since the 1960s, we have been involved in organising, ticketing, and promoting thousands of events, so we sure know what we are doing ☺️
The process has been tailored to be straightforward and stress-free for customers, great to hear you agree with us ☺️
Thank you for taking the time to let us have your feedback, it is very much appreciated.
Kind Regards,
TL Team
My query was dealt with efficiently and…
My query was dealt with efficiently and quickly- very happy!!
29 mars 2025
Avis spontané
Réponse de Ticketline
And we are happy that you are happy Beverley 😊
Great to hear your query was quicky resolved!
Thank you for letting us have your feedback, much appreciated 😊
We hope you enjoy the show!
Thanks,
TL Team
Réponse de Ticketline
Moh is a highly experienced member of our Customer Service team and always super helpful 😊
Thank you for the great feedback MB, Moh will be extremely pleased 😊
Kind Regards,
TL Team
Very speedy customer service
They responded to me within minutes for my query through the customer service email
28 mars 2025
Avis spontané
Réponse de Ticketline
'We' do this all the time Katie 😉, so we sure know how to handle a query quickly and effectively.
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the gig!
Thanks,
TL Team
Fabulous service
Fabulous service. I ordered tickets for a festival but for the wrong day. I was an idiot for not checking but as soon I realised I emailed customer services and they had the problem sorted very quickly. Excellent communication and very quick service. The advisor was very polite and efficient
17 mars 2025
Avis spontané
Réponse de Ticketline
Not to worry Kate, it really does happen more than you would think!
Great to hear you received a fabulous service from our CS team ☺️
Thank you for letting us have your feedback, much appreciated!
Enjoy the festival 🤘
Thanks,
TL Team
Great customer service
Very fast reply to questions & made sure I was all sorted & very efficient!!! Thanks Rob
11 mars 2025
Avis spontané
Réponse de Ticketline
Just what we like to hear Laura 😊
Rob is a highly experienced member of our super Customer Service team, and sure is quick off the mark when it comes to answering queries!
Thank you for letting us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Superstar Chloe
I made a mistake on the date of my ticket and Chloe quickly resolved this despite it being my error.
Fantastic customer service
3 mars 2025
Avis spontané
Réponse de Ticketline
No problem at all Dawn!
We certainly agree, Chloe is a superstar ⭐ Great to hear she had this swiftly resolved for you.
Thanks for letting us have your feedback, it really is appreciated!
Enjoy the festival 🤘
Thanks,
TL Team
Mobile app? 😔 (pls pls pls)
ive never heard of this app until today but ive just bagged myself some lola young tickets so pretty happy i come to realise ticketline doesn’t have a mobile app! Which is fine but my anxiety is through the roof knowing i have to print out my tickets instead of having them as a QR code on my phone 😅 I booked then through the Manchester Academy app so i got my pdf file containing my tickets which i have to print out but i have to say you guys bring sweat to a girls foreheaddddd , imagine i go allll the way there and it’s not accepted!
21 février 2025
Avis spontané
Réponse de Ticketline
Don't sweat it Mia!
Congratulations on bagging your tickets for this sold out gig 🎉
As the main ticket agent for Manchester Academy, we can guarantee your tickets will be accepted!
You do not need to print the tickets out if you do not wish, they can be shown on your mobile device to gain entry.
Thank you for letting us have your feedback, it really is appreciated 😊
If you have any concerns, please don't hesitate to get in touch with our customer service team - customerservices@ticketline.co.uk or give us a call on 0161 813 2222.
Enjoy the gig 😊
Thanks,
TL Team
Prompt, effective service.
Chloe responded very quickly to my query concerning tickets I had bought. I had not received the tickets after a 36 hour wait.
She was very prompt and resolved the issue easily and effectively. I am very pleased with her approach and commend her for her efforts.
19 février 2025
Avis spontané
Réponse de Ticketline
Great to hear this was resolved quickly for you Neil!
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you enjoy the show.
Kind Regards,
TL Team
Very helpful customer service team when…
Very helpful customer service team when I was struggling to find my tickets.
12 février 2025
Avis spontané
Réponse de Ticketline
Exactly what our friendly Customer Service team are here for Nichola ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Ticket exchange
I booked tickets for Totfest Yorkshire in September, and recently booked a holiday which accidentally coincided with our Totfest date! I emailed customer service to see if we were able to exchange or sell them on, to change for the Cheshire date. Chloe responded super quickly and exchanged the tickets immediately, saving a lot of hassle and time. Thanks so much Chloe! Excellent customer service :)
10 février 2025
Avis spontané
Réponse de Ticketline
Exactly what our friendly CS team are here for Kelly, to provide a hassle-free service 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the event, and have a lovely holiday 😊
Kind Regards
TL Team
impressed
“I was really impressed with the customer service I received. They responded to my inquiry incredibly quickly, which made the whole experience smooth and stress-free. The team was professional, helpful, and resolved my issue in no time.
3 février 2025
Avis spontané
Réponse de Ticketline
Thank you for this fantastic feedback Farooq!
Great to hear our experienced CS team provided a stress-free service for you - exactly how it should be 😊
We hope you enjoy the show!
Kind Regards,
TL Team
Customer Services were really helpful…
Customer Services were really helpful to amend my ticket booking.
3 février 2025
Avis spontané
Réponse de Ticketline
Exactly what our friendly Customer Service team are here for Nina ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Customer service wizard
“Let me tell you, I was fully prepared to spend my afternoon fighting with a customer service rep, armed with frustration and an overabundance of passive-aggressive sighs. But what I got instead was an experience so delightful, I almost feel bad for how low I set the bar.
The person who helped me (let’s call them my Customer Service Champion)
“Chloé” was patient, cheerful, and—dare I say—psychic. They not only solved my problem but also answered the follow-up questions I hadn’t even thought of yet. Are they secretly a wizard? Possibly.
At one point, I even laughed out loud during our conversation, which is not a sentence I ever thought I’d write about customer service. I went in ready to demand satisfaction, and I left with a solution, a smile, and the kind of faith in humanity I usually only get from puppies and random acts of kindness.
Bravo to the team for making me feel like a valued human being instead of a mere case number. If I could give more stars, I would. But since I can’t, I’ll just shout it from the rooftops: best. service. ever.”
27 janvier 2025
Avis spontané
Réponse de Ticketline
I mean, there isn't much better than puppies right?!
We certainly value our customers, which is why we continue to offer that personal touch with a team of actual humans - plus our office VIP (very important pup), Emmi 🐾
I think the only way we could have improved upon this, is if Emmi herself dealt with the matter - maybe next time if you are lucky 😉
You have genuinely made our day with this review Michelle, it really is appreciated - thank you 😊
Kind Regards,
TL Team
Very quick response time and was able…
Very quick response time and was able to help with my query quickly and efficiently
25 janvier 2025
Avis spontané
Réponse de Ticketline
Great to hear this was resolved quickly for you Emma!
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Efficient service from Chloe
Efficient service from Chloe! She resolved my query in no time and was both pleasant and professional. Exceeded my expectations. Thank you.
24 janvier 2025
Avis spontané
Réponse de Ticketline
Suzanne!
Fantastic to hear our services exceeded your expectations!
Thank you so much for the amazing feedback, it really is appreciated 😊
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Account changes
I messaged customer services with a query as to how to change the name and address on my account. Before I had even read their acknowledgement email, my account details had been updated!
I've never known a company be so responsive - Excellent service!
24 janvier 2025
Avis spontané
Réponse de Ticketline
Wow - thank you for the fantastic feedback Rebecca!
We do like to have things resolved at the earliest opportunity!
Great to hear you received an excellent service today ☺️
Enjoy the festival 🤘
Thanks,
TL Team
Excellent customer service
I lost my ticket to an event in May - I accidentally deleted the email!
Chloe at ticketline customer service was excellent and resent my ticket to me as soon as I emailed them the
problem.
Great service - many thanks :)
7 janvier 2025
Avis spontané
Réponse de Ticketline
No problem at all F.M.Graham!
Great to hear Chloe provided an excellent service 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Ticket mix up
Had a mix up with the tickets and they sorted it with no fuss and very quickly.
23 décembre 2024
Avis spontané
Réponse de Ticketline
Exactly what our friendly Customer Service team are here for Dan ☺️
Great to hear this was resolved quickly for you!
Thank you for taking the time to let us have your feedback, it really is appreciated☺️
Kind Regards,
TL Team
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