Decent ladder, always used Titan over the past 8 years with varying success. My first ladder is still in perfect condition. 2 subsequent sets were terrible and became loose very quickly. I’ve heard... Voir plus
L'entreprise a répondu
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Ordered 2 staging boards after finding most places that sell them online don't actually have them in stock. Titan where a bit cheaper than the places I spoke to and the next day delivery was brilliant... Voir plus
I contacted Titan to try and find a replacement foot for a loft ladder installed 21 years ago when we moved to this address. My enquiry was more in hope than expectation. Not surprisingly the model w... Voir plus
L'entreprise a répondu
Crap brought a ladder 1 year ago feet gone warranty for 1 year no reply when u phone or email
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1933, Titan Ladders are a leading UK manufacturer of ladders and access equipment, designed primarily for the trade and domestic DIY sectors. With over 90 years of ladder industry experience, all Titan ladders are manufactured to the highest safety standards. Our ladders are commonly used by general tradesmen, painters, window cleaners, warehouse and factory workers and painters and decorators. We supply a wide range of high-quality ladders ranging from aluminium ladders and step ladders, to fibreglass ladders and step ladders to domestic ladders, roof ladders, and loft ladders, mobile access towers, podiums, work platforms and hop-ups.
Coordonnées de contact
Horsefair Lane, GL18 1RP, Newent, Royaume-Uni
- 01531 821779
- esales@titanladders.co.uk
- www.titanladders.co.uk
4,0
Bien
63 avis
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Really good service
Really good service - only ordered online late Monday afternoon and they were delivered before lunch the next day. Excellent
27 septembre 2022
Réponse de Titan Ladders
Thank you Mrs Manning, we're pleased your are happy with our service, and hope you enjoy your new ladders :)
Was told that when they deliver your…
Was told that when they deliver your ladders they would offer you money for your old ones.
Also asked for phone call prior to delivery they turned up at wrong address
22 septembre 2022
Réponse de Titan Ladders
Hi Kenny, thank you for taking the time to leave us a review although we feel a one star is a rather unfair.
It's great that you wanted to improve your safety and join the 'Ladder Amnsety'. Having looked into your order, I can see that currently, our Amnesty programme isn't available in your geographical location - which is stated on the website as part of the programmes Terms and Conditions.
As for the miss communication regarding the wrong address, I can see that you had requested a call before the delivery was attempted. Please accept our apologies, we have passed this feedback to our logistics team who will be using it to further improve their service.
Ladders
Purchased some ladders on a Sunday and they were delivered on the Thursday!
Quick and reliable.
George and his colleague were polite and very nice to speak too.
8 septembre 2022
Avis spontané
Réponse de Titan Ladders
Hello Christine, thank you so much for the positive review!
George is a great Titan team member, and it certainly put a smile on his face!
We appreciate your kind feedback and hope to do business again in the future.
Superb service
Bought an end of run ladder on eBay. Great price, good service and overnight delivery. Just perfect. Thanks Phil.
9 août 2022
Avis spontané
Réponse de Titan Ladders
Hi Christopher, thank you so much for leaving such a lovely review!
Réponse de Titan Ladders
Thank you Mark :)
Delivery arrived on time as promised. Delivery man was very efficient and chatty. Good overall experience.
Delivery arrived on time
5 août 2022
Avis spontané
Réponse de Titan Ladders
Thank you :)
Spoke with an extremely helpful person…
Spoke with an extremely helpful person called Bev, and she was able to assist with the step ladder feet that we required.
Being as she was unsure if they would fit perfectly, she opted to send me a set free of charge to try.
Perfect all round service Bev.
Thank you so much for being a delight to deal with.
Keep up the good work.
Many Thanks.
Tony (Avon Fire & Rescue Service)
4 août 2022
Avis spontané
Réponse de Titan Ladders
Thank you so much for your lovely review Tony! We very much appreciate you taking the time out of your day. Customer service is our absolute passion here at Titan. Have a great day! Regards, Candice :)
Reliable
I Have had Titan loft ladders for over 20 years, so had no hesitation recommending them to a customer
21 juillet 2022
Avis spontané
Réponse de Titan Ladders
That's great to hear! We strive for consistency and excellence, we're glad you've experienced just this from the Titan Team.
Good quality product
Good quality product, much better than many other brands, and delivered very quickly. gREAT SERVICE
21 juillet 2022
Avis spontané
Réponse de Titan Ladders
Well thank you very much, that is high praise!
We'll certainly feedback your review to keep the Titan Team informed of the high standards we value so much being kept up with your order.
Thank you for buying Titan. Thank you fo buying British-made products.
Quality service
Easy to order online, quick delivery service, good quality product. All round, very happy.
21 juillet 2022
Avis spontané
Réponse de Titan Ladders
Hey Peter, it's great that you found everything easy and are satisfied with both our service and your new ladder! Thank you for being a Titan customer.
Great quality ladder
9 juillet 2022
Réponse de Titan Ladders
Hi Mrs Jeskins, thank you so much for taking time out of your day to write your review! We are so happy you are pleased with your purchase.
Have a good day! :-)
THE LADDER IS WELL MADE AND A QUALITY…
THE LADDER IS WELL MADE AND A QUALITY ITEM,
HOWEVER THE DELIVERY PACKAGING IS POOR.
IT WAS ROUGHLY HANDLED BY THE DELIVERY
COMPANY AND HAD SCRATCHING ON THE FRAME.
IT SHOULD CONSIDERING THE PRICE HAVE BEEN
PACKED IN IN PROTECTIVE CARDBOARD,NOT JUST
A CLING FILM WRAPPING AROUND THE FEET.
8 juillet 2022
Réponse de Titan Ladders
Hi Mr King, thank you so much for your feedback. We really appreciate what our customers tell us! We have taken on board your review and we will certainly be discussing the poor handling with our carrier company.
If there is anything else we can do for you, please reach out to us.
Have a great day!
Réponse de Titan Ladders
Hi Carl, thank you so much for your review! We are so happy you are pleased with your purchase.
Have a good day!
Réponse de Titan Ladders
Hi Pam,
Thank you for your review. We are so happy you are pleased with your purchase.
Have a good day!
Ordered Titan ladders recently and the…
Ordered Titan ladders recently and the ladders are great I won’t use any other brand as I think these are the best trade ladders out there including the roof ladders. Service was great when ordered and communication was excellent emails replied to in a timely manner. Would definitely recommend Titan ladders.
7 juillet 2022
Avis spontané
Réponse de Titan Ladders
Hi Jon, Thank you so much for your review! We are so pleased that you are happy with our products and our service. If you need any further assistance, please do not hesitate to get in touch with us.
Have a great day!
I've used titan ladders for years-best…
I've used titan ladders for years-best one s out there!!!
1 juillet 2022
Réponse de Titan Ladders
Hi Mark, Thank you for reviewing our products. We are proud of our products and we are so glad you returned to purchase more! :-)
Good quality ladders
Good quality ladders
Great company to deal with wouldn’t go anywhere else
1 juillet 2022
Réponse de Titan Ladders
Hi Michael, thank you so much for your review! We are so happy you are pleased with your purchase and our service.
Have a good day! :-)
Réponse de Titan Ladders
Hi Stuart, thank you so much for your review! We are so happy you are pleased with your purchase.
Have a good day!
Excellent service.....
1 juillet 2022
Réponse de Titan Ladders
Hi Mark, thank you so much for your review! We are so happy you are pleased with your purchase and our service.
Have a good day!
Réponse de Titan Ladders
Hi Stephen, we've taken the time to search our records, but we were unable to find any contact from yourself or information to be able to assist you further. If you'd like to please contact us at esales@titanladders.co.uk or call 01531 821779, we'd be happy to help.
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