Transparent Telecom Avis 

David was very helpful about my enquiry on my mother's phone bill and investigated very promptly about an 0845 number which turned out to be to the fall alarm company. He discussed with the company, registered the 0845 number to avoid future charges and reached a resolution about crediting the money to my mother.
I have made suggestions as to how Transparent Telecom and the fall alarm company can try to avoid this issue in future with other clients.

Fantastic service from Ryan in technical team

It was a pleasure speaking with Ellie this morning. She demonstrated a kind and caring personality. Ellie was supportive in sorting out my enquires and could not have been more helpful. Thank you Ellie you are a credit to your team.

Tamzin was very helpful she explained my bill for me and was very pleasant.

David was very polite, kind and understanding. He explained the reason why I had been experiencing problems with my account. I was 100% satisfied with how he very calmly resolved the issues I have been experiencing. Thank you

Very polite and helpfull lady helped me sort out dads problems,as dad is 92 and i am 70 most problems seem to take a long time to sort but not today many thanks.

Chelsea was really helpfull and had a very kind and friendly attitude. Made me feel at ease and very pleased with the outcome of my call.

I had the pleasure of speaking with Ryan, he was polite and helpful the whole way through and I would whole heartily recommend him to anyone

Discussing anything concerning money can be difficult, however I spoke
to Amy Lincoln, who came across very friendly, very polite, professional and courteous which made the conversation very easy - excellent service.

A very helpful young lady. Very impressed with service. Thankyou.

Absolutely no resolution to my problem no call back no text no r mail after this abuse I will not be renewing my contract with you

Although your WiFi is dreadful in our house and we are having to cancel it both ladies to whom I spoke were charming and helpful

An excellent informative and cheerful response to my queries from all the staff not just Sophie.

Transparent telecom offered me much better lower price £26 than my current all inclusive phone and broadband service provider £65. However after eventually on second attempt transferring across I noticed that monthly bills were £150 not £65 agreed. I contacted helpline and Sophie in call centre apologised and said it was because mobile phone calls were being charged and had not been set as included. She rectified that and said openreach had not been told to log service. I am happy with her sorting the problem at that point but I am still very out of pocket about £500 due to the overcharging. She apologised but said the company could not refund this. This is my third attempt to submit this review as each time I do so on my iPhone and change to get the code to validate my trust pilot account I lose the review

Sophie was very helpful and polite on the phone when I spoke to her and got everything sorted for me. I am sorry I don’t remember the date of our call x

Spoke to Liana regarding a change of details very helpful and all sorted I didn't have to be transferred to another colleague and have to go through the procedure again

The support technician Ryan was very helpful by checking when the fault occurred and letting me know when open reach would resolve the problem with a time scale for resolution. Can't fault the service Ryan provided and appreciated the call back the following day to ensure the service was back up and running. Good work Ryan. Open - Reach could do better. Thank you Ryan.

Chelsea was friendly, professional and very helpful.