Trent Valley Windows Avis 

Wonderful selection and easy to choose and pay. The guys quoted me two days worth of work and they finished in one day! I was amazed! The quality was incredible and the guys worked so hard.
Even when I struggled with the new fit of the door and couldn’t understand the locks, I called them back and they couldn’t have been more helpful explaining how it worked. Thank you!!

Excellent service by the guys. They arrived on time and we’re a pleasure to be around the house. They were very respectful when moving around the house.
The finished products were top quality and look great.

Terrible fitting and a lack of care. The work was booked in for 3 days and took less than 1.5 and it showed. The shocking finish was commented on by neighbours. A further 2.5 days of work were required to rectify the issues. Overall we have not had a positive experience in regards to the fitting and installation and are very unhappy with what we have paid for.

UPDATE: Owner of the company contacted us to discuss our concerns and apologise and check that the issues were resolved. This was appreciated.

Would recommend Trent Valley Windows with no hesitation. Trent came to replace the soffits and fuchsias in a rental house I own. They were quick to respond to my initial enquiry and provided a great service throughout, liaising with me and my tenant at all times so we knew what to expect and when. Sounds simple but not always a given!

At the time of replacement, a couple of suggestions were made regarding the flat roof and work was adjusted keeping costs as they were originally. Follow up also good and payment only taken when they knew we were happy with the job.

The after care has been poor. The installer kept making arrangements to come to sort snags but let me down at the last moment. Happy to take my money, I paid promptly but won’t sort problems.
I will now add that the contractor has apologised and completed the work to a high standard and I have accepted his reasons for the delay.

Trentvalley windows provided an excellent service, however we had a problem with the rendering as the plasterer was unable to get down one side of the orangery to do the rendering there we had to request that it be waterproofed. Everything else was completed to a very high standard. Really pleased with the finished building.

I loved it that there was no pressure selling.Alan left a good quote and left us to get in touch if we wished to go ahead .
From start to finish I was pleased with the work and after sales service.
The windows look lovely.I would highly recommend.

Service we received from Alan who came and quoted and talked us through all our options was second to none. TV weren't the cheapest quote we got, but after being recommended by a friend and feeling confident in him, we went ahead. He even helped consult with us on which way the door should open, and was mindful of small details about our very compact entryway which we would have otherwise been clueless about.

There was a delay in the date being confirmed for the door being fitted , which seemed to be quickly rectified when I chased.

We also had an issue with a missing door knocker, which was again quickly resolved once I put energy into chasing.

We are really pleased with our new front door in the end, but the couple of small 'bumps' along the way did take the edge of me giving five stars.

I would urge Trent Valley to just communicate a bit more proactively and maybe with the same level of warmth and care AFTER placing the order as we felt at the very beginning of the process. We aren't unhappy by any means.

[You asked for a contract number but I can't see one, however my quote reference is AB-R002150.]

A professional experience with an excellent company. I was talked through every step of the way. The fitters were careful neat & tidy. Well done Trent Valley I would recommend you to others. Delighted. Thank you.

Brilliant Service
Can’t fault the service received from Trent Valley. The fitters did a brilliant job, leaving no mess.

Used Trent Valley Windows to replace an arched window with bevel and leading.
Was good to get the design and quote. The window quality is excellent and the fitting was good.
The delivery took far longer than expected which was disappointing. Other than that I am really pleased with it.

Very good service throughout. The work was carried out as agreed and the workmen were really polite and helpful and made minimal mess throughout the installations. We had a couple of issues with windows and installation but they were resolved quickly with no fuss or bother.

Trent Valley Windows did a great job replacing our windows. Competitive pricing from the start. The mark of a great company is how they react when things go wrong. When a surprise structural issue came up, the boss came straight to site to discuss our options. In the end the fitter solved the problem with a little ingenuity and the job was finished without adding to the cost.
Everyone on the team was super friendly and professional. I would recommend Trent Valley to anyone.

Really impressed with TVW from the initial meet with the sales rep to when the fitter did the work. The fitter arrived as promised on time & completed the work within specified timescales. Everything was left clean & tidy as if he'd never been there & I was kept fully informed throughout the job. Work completely to a very high standard & looks great - really pleased & glad I chose Trent Valley Windows to do the work for us

From the initial enquiry Trent Windows are very professional. Lee Barr answered all are question.

The installation team where also very good.

I will be using Trent Valley Windows again to do the rear of the house.

The service was amazing! Brilliant job and beautiful results!

Quick and efficient. Good lines of communication between the initial request for work to be done, the first home visit to measure up and then the day of the work and then the final payment. Friendly phone staff and competent and efficient installers, ready to go the extra mile to leave all as it should be, not cutting corners.

Scott and his team were very knowledgeable, and kept us informed of their progress throughout the day's works. Saved us £450 on original price, but that was down to surveyors errors. Also we weren't informed the bath would HAVE to come out for the work to be done. So we ended up at 7.30 in the morning, after a late shift the previous night, taking out our bath before the fitters arrived.

Great service from initial contact to the survey and then the fitting. A friendly, professional team who clearly take pride in their work.

We recently had a door and windows fitted by Trent Valley. We are very pleased with the finished work. We did experience some problems with the fitting of the door but Trent Valley were excellent at sorting out the issues and refitting the door to our satisfaction very quickly. We have already placed another order with them.